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- Tasks: Be the go-to person for residents during kitchen and bathroom refurbishments.
- Company: Join a dynamic team in Guildford focused on improving homes.
- Benefits: Enjoy a competitive salary, car allowance, and potential for permanent employment.
- Other info: Opportunity to work in a supportive environment with career growth potential.
- Why this job: Make a real difference in residents' lives while enhancing your communication skills.
- Qualifications: Experience as a Resident Liaison Officer and strong interpersonal skills required.
The predicted salary is between 30000 - 30000 £ per year.
Location: Guildford (Office‑based with site visits)
Type: Full Time
Employment: Permanent / Ongoing temporary role with potential to become permanent
Salary: £30,000 per annum + £4,500 car allowance.
Overview
We are currently seeking an experienced Resident Liaison Officer to join a busy team based in Guildford. This role will focus on kitchen and bathroom refurbishment projects within occupied properties, acting as the key point of contact between residents, contractors, and the wider project team.
Key Responsibilities
- Act as the primary point of contact for residents during kitchen and bathroom works
- Build and maintain positive relationships with residents, ensuring clear communication throughout project delivery
- Conduct pre‑start visits to explain works, timelines, and address any concerns
- Manage resident expectations and handle queries or complaints in a professional and timely manner
- Provide regular updates to residents regarding progress, delays, or changes
- Liaise closely with site teams, contractors, and project managers to ensure smooth delivery of works
- Maintain accurate records of resident interactions and project updates
- Support vulnerable residents and ensure any specific needs are identified and addressed
- Ensure high levels of customer satisfaction are achieved at all times
Required Qualifications
- Proven experience as a Resident Liaison Officer, ideally within kitchen and bathroom refurbishment projects
- Strong communication and interpersonal skills
- Ability to manage difficult situations and resolve complaints effectively
- Highly organised with good administrative skills
- Full UK driving licence and access to own vehicle (essential)
- Ability to travel between sites as required
Desirable
- Experience working within social housing or planned maintenance environments
- Knowledge of health and safety practices within construction
Resident Liaison Officer in Guildford employer: The Construction Index Ltd
Contact Detail:
The Construction Index Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in Guildford
✨Tip Number 1
Network like a pro! Reach out to your contacts in the industry and let them know you're on the hunt for a Resident Liaison Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to resident liaison work. Think about how you’d handle tricky situations with residents or contractors, and be ready to share examples from your past experience that showcase your skills.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, shoot a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance at landing that Resident Liaison Officer position. We’re always looking for passionate individuals, and applying directly can sometimes give you an edge over other candidates!
We think you need these skills to ace Resident Liaison Officer in Guildford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Resident Liaison Officer, especially in kitchen and bathroom refurbishment projects. We want to see how your skills match the role, so don’t be shy about showcasing your communication and organisational abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team in Guildford. Share specific examples of how you've built relationships with residents and managed expectations in previous roles.
Showcase Your Problem-Solving Skills: In your application, highlight situations where you've successfully resolved complaints or managed difficult situations. We love candidates who can demonstrate their ability to keep residents happy and informed during projects!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to review your application quickly. Don’t miss out on this opportunity to join our busy team!
How to prepare for a job interview at The Construction Index Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with kitchen and bathroom refurbishment projects, as well as the key skills required, like communication and conflict resolution. This will help you answer questions confidently and demonstrate your expertise.
✨Prepare Real-Life Examples
Think of specific situations from your past experience where you've successfully managed resident expectations or resolved complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will show the interviewer that you can handle the challenges of the role effectively.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, strong communication is crucial. During the interview, practice clear and concise responses. You might even want to prepare a few questions to ask the interviewer about their communication strategies with residents. This shows your proactive approach and genuine interest in the role.
✨Demonstrate Your Organisational Skills
Being highly organised is key for this position. Bring along examples of how you've managed multiple tasks or projects simultaneously in the past. Discuss any tools or methods you use to stay organised, as this will reassure the interviewer that you can handle the demands of the job.