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- Tasks: Manage collections and support billing processes for UK & North America customers.
- Company: Join a dynamic global finance team in central London.
- Benefits: Up to £40,000 salary plus benefits and professional growth opportunities.
- Why this job: Be at the heart of revenue operations and make a real impact.
- Qualifications: Experience in collections or billing with strong communication skills.
- Other info: Collaborative environment with a focus on operational excellence.
The predicted salary is between 24000 - 40000 £ per year.
We are seeking a highly organised and customer-focused Finance Operations Executive to join our Global Customer Finance Operations team. This role is vital in supporting our Order-to-Cash processes during a period of significant operational demand. You will sit at the heart of our revenue operations, splitting your time evenly between managing UK & North America collections and supporting our Order Desk & Subscription Invoice Management functions. This is a cross-functional role where you will collaborate closely with Sales, Customer Success, and Billing teams to ensure accuracy and keep revenue flowing smoothly.
Your Key Responsibilities
- Collections (50%)
- Manage a dedicated ledger of UK and North American customers to ensure payments are received on time.
- Utilize AI-driven platforms to prioritize your outreach and manage workflows with high efficiency.
- Resolve payment issues through professional phone and email communication to address overdue balances.
- Monitor financial health by reviewing aging reports, identifying risks, and escalating concerns as necessary.
- Maintain meticulous records and follow established dunning processes consistently.
- Order Desk & Billing Support (50%)
- Ensure billing accuracy by reviewing order forms, subscriptions, renewals, and contract amendments.
- Execute clean billing cycles in partnership with the Subscription Invoice Management team.
- Investigate customer queries regarding pricing, contract terms, missing POs, or data discrepancies.
- Maintain data integrity across CRM and finance systems for all customer and subscription data.
- Drive process improvements by collaborating with Sales and Customer Success to prevent recurring billing errors.
What You'll Bring
- Professional Experience: Proven background in collections, billing, accounts receivable (AR), or order management.
- Communication: Strong interpersonal skills with the confidence to handle high-volume customer interactions.
- Operational Excellence: A detail-oriented approach with the ability to manage competing deadlines independently.
- Technical Aptitude: Comfortable navigating various systems; previous CRM or ERP experience is a significant plus.
- Mindset: A proactive, problem-solving attitude with a focus on delivering a great customer experience.
Finance Operations Executive (6-Month FTC) employer: The Construction Index Ltd
Contact Detail:
The Construction Index Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Finance Operations Executive (6-Month FTC)
✨Tip Number 1
Network like a pro! Reach out to people in the finance industry, especially those working in operations. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to collections and billing. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your tech skills! Familiarise yourself with AI-driven platforms and CRM systems. Mentioning your comfort with these tools during interviews can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Finance Operations Executive (6-Month FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in collections, billing, and accounts receivable. We want to see how your skills align with the Finance Operations Executive role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your customer-focused mindset and any experience you have with CRM or ERP systems – we love that stuff!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your application reflects your strong interpersonal skills. Whether it’s through your CV or cover letter, let us know how you handle high-volume communications effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at The Construction Index Ltd
✨Know Your Numbers
Brush up on your financial knowledge, especially around collections and billing processes. Be ready to discuss your experience with accounts receivable and how you've managed customer interactions in the past.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, prepare examples that highlight your strong interpersonal skills. Think about times when you resolved payment issues or handled customer queries effectively.
✨Demonstrate Operational Excellence
Be prepared to talk about how you manage competing deadlines and ensure accuracy in your work. Share specific instances where your attention to detail made a difference in your previous roles.
✨Familiarise Yourself with Tech Tools
Since the job mentions using AI-driven platforms and CRM systems, make sure you can discuss any relevant technical experience. If you've used similar tools before, be ready to explain how they helped you improve efficiency.
