At a Glance
- Tasks: Lead a team in delivering top-notch mechanical maintenance across London.
- Company: Join a respected and growing building services contractor.
- Benefits: Enjoy a competitive salary, career progression, and ongoing training.
- Other info: Great opportunity for professional growth and development.
- Why this job: Make a real impact in a fast-paced environment with high-profile contracts.
- Qualifications: Experience in commercial heating and managing teams is essential.
The predicted salary is between 45000 - 50000 £ per year.
- Type: Full Time
- Region: UK - London
- Town/City: London
- Reference: FIELD OPS MANAGER_1784189665
- Field Operations Manager
Location
London & Surrounding Areas
Salary
- Up to £67,000 + Benefits
- Field Operations Manager - Commercial Heating & Building Services
We are recruiting on behalf of a well-established and growing building services contractor for an experienced Field Operations Manager to lead the delivery of commercial and residential mechanical maintenance contracts across London and the surrounding areas.
This is an excellent opportunity for an operationally focused manager with a strong background in commercial heating, reactive maintenance, planned preventative maintenance (PPM), and contract delivery.
You will be responsible for leading a team of directly employed engineers and specialist subcontractors, ensuring exceptional service delivery, contractual compliance, and customer satisfaction.
The Role
As Field Operations Manager, you will oversee the day-to-day management of field-based engineers and subcontractors delivering repairs, servicing, reactive maintenance and planned maintenance across a diverse portfolio of commercial and residential properties.
You will ensure all works are completed safely, efficiently, on time and in accordance with contractual KPIs, statutory regulations, manufacturer specifications and industry best practice.
Working closely with clients, commercial teams and operational support staff, you will drive operational performance while maintaining the highest standards of compliance and customer service.
Key Responsibilities
- Lead, motivate and manage a team of field-based heating engineers and specialist subcontractors.
- Oversee the delivery of reactive maintenance, servicing and PPM works across multiple contracts.
- Ensure contractual KPIs and SLAs are consistently achieved.
• Manage works relating to
- Commercial boiler plant and plant rooms
- Domestic heating systems
- Water storage tanks and booster pumps
- Building Management Systems (BMS)
- Ventilation systems
- Commercial catering equipment
- Legionella compliance
- Communal laundry equipment
- Dry riser systems
- Monitor engineer productivity, quality and first-time fix performance.
- Carry out performance reviews, coaching and identify training and development needs.
- Ensure all works comply with current legislation, health & safety requirements, company policies and manufacturer guidance.
- Work collaboratively with the commercial administration team to ensure efficient scheduling, planning and communication with customers.
- Resolve operational issues quickly whilst maintaining excellent customer relationships.
- Produce operational reports and monitor contract performance against agreed targets.
- Support continuous improvement initiatives across the business.
About You
We're looking for a proactive and experienced operational leader who thrives in a fast-paced maintenance environment.
- You Will Have
- Previous experience managing engineers within commercial heating, mechanical maintenance or building services.
- Strong knowledge of reactive maintenance and PPM contract delivery.
- Experience managing subcontractors and directly employed engineers.
- Good understanding of commercial plant rooms, heating systems and associated mechanical building services.
- Knowledge of compliance requirements including Legionella, Health & Safety and statutory maintenance.
- Experience working to KPIs, SLAs and contractual performance measures.
- Excellent planning, organisational and problem-solving skills.
- Strong customer service and stakeholder management abilities.
- Confident leadership skills with the ability to develop and motivate teams.
- Full UK Driving Licence.
- What's on Offer
- Career progression opportunities
- Ongoing professional development and training
- Employee benefits package
- The opportunity to join a respected and growing organisation delivering high-profile maintenance contracts across London
If you are an experienced Operations Manager, Service Manager or Contract Manager with a background in commercial heating and building services, we'd love to hear from you.
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Field Operations Manager employer: The Construction Index Ltd
The Construction Index Ltd is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets collaboration. With a strong focus on employee growth, we provide extensive professional development opportunities and flexible working arrangements that promote a healthy work-life balance. Join us to lead impactful infrastructure projects while enjoying competitive benefits and being part of a supportive team dedicated to excellence in planning and environmental management.
Contact Details:
The Construction Index Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Operations Manager
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like The Construction Index Ltd, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Field Operations Manager at The Construction Index Ltd.
We think you need these skills to ace Field Operations Manager
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at The Construction Index Ltd
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
