At a Glance
- Tasks: Lead a vibrant Build to Rent community and ensure exceptional resident experiences.
- Company: Join a market-leading company in Birmingham's rental sector.
- Benefits: Competitive salary, pension scheme, private healthcare, and career development opportunities.
- Other info: Fast-paced role with opportunities for personal and professional growth.
- Why this job: Shape the living experience for hundreds of residents in a dynamic environment.
- Qualifications: Experience in managing large-scale residential operations and strong leadership skills.
The predicted salary is between 50000 - 55000 £ per year.
Location: Birmingham, West Midlands. Salary: £50,000 – £55,000 per annum. Full time.
We are looking for an experienced General Manager to lead one of Birmingham's most prominent Build to Rent communities.
The Role
- Overall responsibility for the operational performance of the development.
- Ensure outstanding resident service while maintaining the highest standards across the building.
Key Responsibilities
- Leading, motivating and developing the on-site team.
- Driving a customer‑first culture and delivering an exceptional resident experience.
- Overseeing all aspects of facilities and operational management across the development.
- Managing complex building systems, including communal water and heating systems.
- Ensuring health and safety compliance and adherence to all relevant legislation and procedures.
- Supporting leasing performance and resident retention initiatives.
- Handling and resolving escalated resident complaints professionally and effectively.
- Managing service partners and contractors to ensure high standards are maintained.
- Monitoring and managing operational budgets and expenditure.
- Producing reports and communicating regularly with key stakeholders and clients.
- Continuously identifying opportunities to improve service delivery and operational efficiency.
About You
We’re looking for a personable, proactive and highly organised individual who thrives in a fast‑paced environment and enjoys being visible within the community.
You Will Ideally Have
- Previous experience managing a large‑scale Build to Rent, PBSA or similar residential operation.
- Experience leading and developing multi‑disciplinary on‑site teams.
- Strong facilities and operational management knowledge.
- Exposure to complex residential developments with extensive amenities.
- Excellent communication and relationship‑building skills.
- A proven ability to manage difficult situations and resolve escalated complaints.
- Budget management experience and commercial awareness.
- Confidence working with multiple stakeholders and senior clients.
- A hands‑on approach with a genuine passion for customer service and community engagement.
Salary & Benefits
- Salary of £50,000.
- Pension scheme.
- Private healthcare.
- Opportunity to work within a market‑leading Build to Rent environment.
- Career development.
Interested? If you are an experienced residential leader looking for your next challenge and would like to shape the experience of hundreds of residents within one of Birmingham’s flagship rental communities, we’d love to hear from you.
Estate Manager Birmingham employer: The Construction Index Ltd
Join a dynamic team in Birmingham's leading Build to Rent community, where we prioritise exceptional resident service and foster a vibrant work culture. With competitive salaries, private healthcare, and a strong focus on career development, we empower our employees to thrive in their roles while making a meaningful impact on the lives of our residents. Experience the satisfaction of working in a fast-paced environment that values innovation and community engagement.
Contact Details:
The Construction Index Ltd Recruitment Team
