Customs & Brokerage Manager
Gleeson has partnered with an exciting freight business searching for an experienced and driven Customs & Brokerage Manager to take ownership of customs activities and lead the delivery of high-quality, compliant operational services.
This role is well suited to a proactive leader who performs well in a high-pressure environment, enjoys solving complex operational challenges, and is passionate about developing teams while improving service standards and efficiency.
Key Responsibilities
- Oversee and manage all UK customs, brokerage, and related service operations
- Ensure consistent, compliant, and efficient service delivery across all functions
- Lead, coach, and develop operational teams to maximise performance
- Foster a culture of accountability, collaboration, and continuous improvement
- Build and maintain strong relationships with clients, partners, and internal teams
- Support client onboarding and ensure high service standards are met
- Ensure adherence to UK customs regulations and internal policies
- Proactively identify and manage operational and compliance risks
- Drive process improvements to increase efficiency and productivity
- Promote the use of automation and technology to enhance operations
- Monitor key performance indicators and operational metrics
- Use data insights to guide decision‑making and improve outcomes
- Attend customer meetings, audits, and operational reviews as needed
- Travel within the UK and Europe when required to support operations
Ideal Experience
- Experience in customs leadership teams 5+ years with progression planning
- Background in logistics, freight forwarding, or supply chain environments
- Strong knowledge of UK customs processes and compliance rules
- Strong communication and stakeholder engagement skills
- Commercial awareness with a customer‑focused approach
- Experience using customs systems such as CDS and other TMS
Location: Birmingham (Hybrid)
Type: Full Time | Region: UK – West Midlands | Town/City: Birmingham, West Midlands | Posted: 22/06/2026 | Reference: 52228_1782144655
Salary: £55,000 – £60,000 + Car
We embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.
Contact Details:
The Construction Index Ltd Recruitment Team
