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- Tasks: Handle customer queries and support accessibility needs while managing cases.
- Company: Join a dynamic team in North London focused on social housing.
- Benefits: Competitive pay, hybrid work model, and full-time hours.
- Why this job: Make a difference in people's lives through excellent customer service.
- Qualifications: Experience in social housing and strong communication skills.
- Other info: Ongoing temporary role with opportunities for growth.
The predicted salary is between 36 - 40 £ per hour.
Location: North London
Type: Temporary (Ongoing)
Rate: £18.42 PAYE
Schedule: Hybrid
Hours: 36 hours per week
Salary: £18.00 - £18.42 per hour
Region: UK - London
Responsibilities:
- Follow call handling procedures for making and recording calls
- Make contact with allocated cases
- Input all gathered data onto local and national systems
- Complete internal case reporting forms
- Meet data return requirements
- Prioritise new and ongoing cases
- Allocate cases as required
- Address customer queries and support those with accessibility needs
- Identify and flag any high-risk or safeguarding concerns during contact
- Attend regular contact tracing meetings
Requirements:
- Social Housing Experience Required
Customer Service Officer employer: The Construction Index Ltd
Contact Detail:
The Construction Index Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer
✨Tip Number 1
Get to know the company! Research their values and mission, especially in social housing. This will help us tailor our conversations and show that we’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your call handling skills. Since this role involves making and recording calls, we should simulate some scenarios with friends or family. This way, we can feel more confident when it’s our turn to shine!
✨Tip Number 3
Prepare questions to ask during interviews. This shows that we’re engaged and keen to learn more about the role and the team. Plus, it gives us a chance to assess if the company is the right fit for us too!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our progress and any updates directly from there.
We think you need these skills to ace Customer Service Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your social housing experience and any relevant customer service skills. We want to see how your background fits the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Follow the Application Instructions: When applying, make sure to follow our application process closely. Submit your application through our website to ensure it gets to us without a hitch. We want to make it as easy as possible for you!
Proofread Before Sending: Before hitting that submit button, give your application a good once-over. Typos and errors can distract from your great qualifications. We appreciate attention to detail, so let’s make sure your application shines!
How to prepare for a job interview at The Construction Index Ltd
✨Know Your Stuff
Make sure you brush up on social housing experience and the specific responsibilities of a Customer Service Officer. Familiarise yourself with common call handling procedures and data input systems, as these will likely come up during your interview.
✨Showcase Your Empathy
Customer service is all about understanding and addressing customer needs. Prepare examples from your past experiences where you've successfully supported customers, especially those with accessibility needs or high-risk concerns. This will demonstrate your ability to handle sensitive situations.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on answering questions related to case management and prioritising tasks. This will help you articulate your thoughts clearly and confidently during the actual interview.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, the tools they use for case management, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
