At a Glance
- Tasks: Handle customer enquiries, build relationships, and coordinate services in a fast-paced environment.
- Company: Dynamic service business based in Mitcham, London, with a focus on growth.
- Benefits: Salary between £25,000 to £30,000, career development, and full training provided.
- Other info: Exciting opportunities for long-term career growth in a supportive environment.
- Why this job: Join a vibrant team and make a real impact on customer experiences.
- Qualifications: Experience in customer service or sales support, confident communicator, and highly organised.
The predicted salary is between 25000 - 30000 £ per year.
This role is for a Customer Service Coordinator based in Mitcham, London. The position offers a salary range of £25,000 to £30,000 per annum, with benefits and opportunities for career development. Our fast‑paced service business is growing and we are looking for two highly organised professionals to join our busy office team in South London. The successful candidates will be confident on the phone, commercially aware, and comfortable making outbound calls to build relationships, source solutions, and help maximise business opportunities. Full training will be provided, along with genuine long‑term career development opportunities.
Key Responsibilities
- Handle inbound customer enquiries via phone and email
- Provide outstanding customer service throughout the enquiry and booking process
- Make outbound calls to suppliers, partners, and customers where required
- Coordinate services and bookings using the company CRM system
- Process customer payments accurately
- Build relationships with external suppliers and service providers
- Assist customers in finding suitable solutions for their requirements
- Work closely with the wider operations team to ensure smooth service delivery
- Maintain accurate records and update internal systems
- Support the business in identifying opportunities to improve customer experience and service efficiency
Skills & Experience
- Previous experience within a customer service, sales support, telesales or office‑based coordination role
- Comfortable handling a high volume of phone‑based enquiries
- Confident communicator with an excellent telephone manner
- Highly organised with strong attention to detail
- Able to work effectively within a fast‑paced environment
- Commercially aware and confident building relationships over the phone
- Strong written communication and email skills
- Competent IT and administration skills
- Previous experience using CRM or booking systems would be advantageous but is not essential
If you enjoy working in a fast‑moving environment where no two days are the same and take pride in delivering exceptional customer service, we'd love to hear from you. Apply now!
Customer Service Coordinator employer: The Construction Index Ltd
Join our dynamic team in Mitcham, London, where we prioritise employee growth and development in a fast-paced service environment. As a Customer Service Coordinator, you'll benefit from comprehensive training, a supportive work culture, and the opportunity to build meaningful relationships while contributing to our expanding business. With a competitive salary and a focus on enhancing customer experience, we offer a rewarding career path for those passionate about exceptional service.
Contact Details:
The Construction Index Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of phone communication, try role-playing with a friend or family member. This will boost your confidence and help you sound more natural during those crucial calls.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows you're engaged and thinking about how you can contribute to the team. Plus, it gives you a chance to find out if the company is the right fit for you!
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you on their radar. It’s a simple way to show your enthusiasm for the role and the company.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any previous customer service roles or relevant experience that shows you can handle a high volume of enquiries and build relationships over the phone.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Customer Service Coordinator role. Share specific examples of how you've provided outstanding customer service in the past and how you can contribute to our fast-paced environment.
Show Off Your Communication Skills:Since this role involves a lot of phone and email communication, make sure your written application is clear and professional. Use a friendly tone, but keep it concise and to the point—just like you would when speaking to a customer!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at The Construction Index Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Coordinator role. Familiarise yourself with the key responsibilities and think about how your previous experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Phone Skills
Since this role involves a lot of phone communication, practice your telephone manner before the interview. You could even do mock calls with a friend to get comfortable. Focus on being clear, friendly, and professional, as this will reflect your ability to handle customer enquiries effectively.
✨Showcase Your Organisational Skills
Being highly organised is crucial for this position. Prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Highlight any tools or methods you used to stay organised, as this will demonstrate your ability to thrive in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the company and the role. You might want to ask about the team dynamics, opportunities for career development, or how they measure success in the customer service department. It’s a great way to engage and leave a positive impression.
