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- Tasks: Engage with residents and ensure smooth project delivery across Chester and Stoke.
- Company: Dynamic team focused on community engagement and support.
- Benefits: Competitive pay, mileage expenses, and potential for permanent role.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Flexible hours with opportunities for career growth.
The predicted salary is between 13 - 16 £ per hour.
Temporary Customer Liaison Officer.
Location: Chester & Stoke.
Contract: Temporary (initial 4 weeks, with potential to extend or go permanent).
Hours: Monday–Friday, 8:00am–4:30pm.
Rate: Flexible - dependent on experience. Salary: £13.50 - £16.50 per hour.
Type: Full Time.
Region: UK - North West.
Town/City: Crewe, Cheshire.
An exciting opportunity has arisen for an experienced Customer Liaison Officer to support projects across the Chester and Stoke regions. This role is initially offered on a 4-week temporary basis, with the possibility of extension or permanent employment for the right candidate.
You will play a key role in resident engagement, acting as the main point of contact between customers, residents, and project teams to ensure works are delivered smoothly and professionally. The role will require travel between sites; candidates must have access to their own vehicle. Mileage expenses can be claimed.
Key Responsibilities:- Leading resident and community engagement activities and building strong local relationships.
- Communicating clearly with residents about upcoming works, timelines, and expectations.
- Acting as the main point of contact for resident enquiries, concerns, and feedback.
- Coordinating access arrangements to support project delivery.
- Resolving access or resident-related issues promptly, escalating where appropriate.
- Maintaining accurate records of communications, access agreements, and issue resolution.
- Previous experience in a face-to-face customer service role.
- Ability to handle sensitive situations with professionalism and empathy.
- Strong communication, resilience, and negotiation skills.
- Proficient in Microsoft Office.
- Full UK driving licence and access to a vehicle.
- Previous experience in a Customer Liaison Officer / Tenant Liaison Officer / Resident Liaison Officer role.
- Experience working within the social housing sector.
- Competitive pay, dependent on experience.
- Mileage expenses for business travel.
- Opportunity to work on meaningful community-focused projects.
- Potential for contract extension or permanent employment.
If you’re an experienced Customer Liaison Officer looking for a short-term opportunity with longer-term potential, please apply with your up-to-date CV or call Jess on 01618869670.
Customer Liaison Officer employer: The Construction Index Ltd
Contact Detail:
The Construction Index Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer
✨Tip Number 1
Network like a pro! Reach out to your contacts in the industry and let them know you're on the hunt for a Customer Liaison Officer role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your responses. We want you to showcase your communication skills and ability to handle sensitive situations with ease.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Customer Liaison Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any relevant roles like Customer Liaison Officer. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your experience with resident engagement and how you handle sensitive situations with professionalism and empathy.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, just like you'll need in the role. Avoid jargon and make sure your key points stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at The Construction Index Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Liaison Officer role. Familiarise yourself with the key responsibilities and think about how your previous experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific situations, especially those involving resident engagement or conflict resolution. Think of examples from your past roles where you've successfully navigated similar challenges. This will demonstrate your problem-solving skills and ability to empathise with residents.
✨Showcase Your Communication Skills
As a Customer Liaison Officer, strong communication is key. During the interview, practice clear and concise responses. You might even want to prepare a brief introduction about yourself that highlights your relevant experience and skills. This sets a positive tone right from the start!
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you'll be working on, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company culture is a good fit for you.
