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- Tasks: Be the friendly face for residents during housing refurbishments and ensure smooth communication.
- Company: Join a dynamic construction team making a difference in local communities.
- Benefits: Earn £13-£15 per hour, enjoy a company car, and work Monday to Friday.
- Why this job: Kickstart your career in construction while helping people in your community.
- Qualifications: Full UK driving licence required; no prior experience needed.
- Other info: Temporary role with potential for growth in a supportive environment.
Overview
Salary: £14.00 – £15.50 per hour
Type: Full Time
Region: UK – North West
Town/City: Chorley, Lancashire
Posted: 29/01/2026
Reference: JW-CLO-3_1769683145
Job Details
Job Title: Customer Liaison Officer
Location: Chorley/St Helens areas
Job Type: 2 month temporary (initially)
Full UK Driving Licence Required – Company car can be provided.
Pay rate: £13.50 – £15.50 per hour depending on experience
Working Hours: Monday to Friday, 8am to 4.30; 3pm finish on a Friday
40 hours per week
Responsibilities
- Act as the main point of contact for residents/customers throughout the project
- Work closely with the Scheme Manager, Site Team, and Supervisors to coordinate access and keep residents informed
- Issue pre-introduction letters, carry out in-person pre-entry surveys, and advise on works schedule
- Take photos and videos of affected internal and external areas for documentation
- Maintain daily on-site presence during active works and follow up with phone calls to residents
- Manage client systems and trackers such as Iplanned, Mi Housing, etc.
- Address resident concerns and escalate unresolved issues in line with company procedures
- Monitor and report on customer satisfaction
- Liaise with housing associations, utility providers, and other third parties where required
- Assist with tenancy documentation, including distributing and collecting approval forms
Qualifications & Requirements
- Experience in a customer-facing role, ideally within social housing
- Previous tenant liaison experience on refurbishment projects is highly desirable
- Strong communication, organisational, and IT skills
- Confident dealing with challenging situations and problem resolution
- Flexibility with working hours and willingness to travel as needed
- Full UK Driving Licence is essential
This is an exciting opportunity to make a real difference to people\’s day-to-day experiences during vital housing improvement works.
If you\’re enthusiastic, reliable, and passionate about delivering excellent service, we\’d love to hear from you!
To apply
To apply, please send your CV or call 01618869670 for more information.
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Customer Liaison Officer employer: The Construction Index Ltd
Contact Detail:
The Construction Index Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer
✨Tip Number 1
Network like a pro! Reach out to people in the construction and housing sectors, especially those who might know about the Customer Liaison Officer role. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and communication. We want you to shine as the first point of contact, so show off your skills and experience in handling resident queries.
✨Tip Number 3
Dress the part! Even if it’s a temporary role, looking professional can make a great impression. It shows you’re serious about the position and ready to represent the company well.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Customer Liaison Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that matches the Customer Liaison Officer role. We want to see how your skills can help us communicate effectively with residents during the refurbishment scheme.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role and how you can contribute to smooth communication on-site. Keep it friendly and professional, just like we do at StudySmarter.
Showcase Your Communication Skills: As the first point of contact for residents, strong communication is key. In your application, give examples of how you've successfully managed communication in previous roles or situations. We love seeing real-life examples!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at The Construction Index Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Liaison Officer does. Familiarise yourself with the responsibilities, especially around communication and resident interaction during housing refurbishments. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As the first point of contact for residents, strong communication skills are key. Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. This will demonstrate your ability to manage relationships effectively.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you'd handle specific situations on-site. Think about potential challenges you might face as a Customer Liaison Officer and prepare your responses. This shows that you can think on your feet and are ready for the realities of the job.
✨Dress Appropriately and Be Punctual
First impressions matter! Dress smartly for your interview and aim to arrive a bit early. This not only shows professionalism but also gives you a moment to relax and gather your thoughts before the interview starts.
