At a Glance
- Tasks: Handle customer complaints and oversee repairs to ensure high standards.
- Company: Join a dynamic housing solutions team in Lewisham, London.
- Benefits: Earn £23-£26 per hour with hybrid working options.
- Other info: Opportunity for personal growth and development in a supportive environment.
- Why this job: Make a real difference in people's lives by resolving housing issues.
- Qualifications: Strong communication skills and experience in complaint handling required.
The predicted salary is between 46000 - 54000 £ per year.
Responsible for the handling of customer complaints, member and MP enquiries, statutory enquiries.
Job Type: Contract, Location: Lewisham, London (UK). Salary: £23-£26 per hour. Hybrid Working.
Duties:
- Oversee and progress all repairs within internal systems to ensure effective completion to a high standard.
- Address customer enquiries and concerns, ensuring all updates and interactions are recorded on the systems.
- Own and administer marketplace activity associated with quote review, acceptance and oversight.
- Ensure completed works are accurately reviewed against specifications before payment, working with stakeholders and contractors to meet KPIs and manage competency under Building Safety legislation.
- Act as the first point of contact for tenants and contractors regarding repairs.
- Log repairs accurately using the repairs or housing management system.
- Diagnose basic repairs to allocate the correct trade and priority.
- Book, rearrange and monitor appointments to ensure timely completion.
- Keep residents updated on repair progress, follow-on works and delays.
Key Skills:
- Handling large case loads.
- Liaising with solicitors/contractors.
- Accountable for accuracy and completeness of work; remaining calm under pressure; making informed reasonable decisions.
- Excellent complaint handling and communication skills, actively seeking to improve practices and customer service.
- Take responsibility for own learning and development.
- Excellent PC skills, including Microsoft Word and Excel.
- Excellent verbal and writing skills.
Complaints /Repairs Officer (Housing Solutions) employer: The Construction Index Ltd
As a Complaints / Repairs Officer in Lewisham, you will join a supportive and dynamic team dedicated to enhancing the housing experience for residents. Our hybrid working model promotes a healthy work-life balance, while our commitment to employee development ensures you have ample opportunities to grow your skills and advance your career. With a focus on collaboration and excellence, we strive to create a positive work culture where your contributions are valued and recognised.
Contact Details:
The Construction Index Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Complaints /Repairs Officer (Housing Solutions)
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in complaints and repairs. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to handling complaints and repairs. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, highlight your experience with managing case loads and liaising with contractors. Use specific examples to demonstrate how you’ve excelled in these areas.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Complaints /Repairs Officer (Housing Solutions)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in handling complaints and repairs. We want to see how you've tackled similar challenges before, so don’t hold back on those relevant examples!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Housing Complaints / Repairs Officer role. Share your passion for customer service and any specific achievements that relate to the job.
Show Off Your Communication Skills:Since this role involves a lot of interaction with tenants and contractors, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we love a good communicator!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at The Construction Index Ltd
✨Know Your Stuff
Make sure you understand the ins and outs of the role. Familiarise yourself with housing complaints processes, repair systems, and relevant legislation. This will not only help you answer questions confidently but also show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with tenants and contractors, be prepared to demonstrate your excellent communication skills. Think of examples where you've successfully handled complaints or resolved issues, and be ready to discuss how you keep everyone updated on progress.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think about past experiences where you had to manage a large case load or deal with difficult situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Be Ready to Discuss KPIs
Understanding key performance indicators (KPIs) is crucial for this role. Be prepared to talk about how you would ensure that repairs are completed to a high standard and how you would work with stakeholders to meet these targets. Showing that you can balance quality with efficiency will impress your interviewers.
