At a Glance
- Tasks: Engage with residents and ensure smooth project delivery in the Crewe area.
- Company: Join a dynamic team focused on community engagement and support.
- Benefits: Competitive pay, mileage expenses, and potential for contract extension.
- Other info: Flexible hours with opportunities for permanent employment.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 18 - 18 £ per hour.
Salary: £15 - £18 per hour
Type: Full Time
Region: UK - North West
Town/City: Chester, Cheshire
Posted: 05/06/2026
Reference: JW-RLO-9_1780650937
Job Description
Temporary Resident/Customer Liaison Officer
Location: Crewe/Chester/Stoke areas
Contract: Temporary (initial 4 weeks, with potential to extend)
Hours: Monday-Friday, 8:00am-4:30pm
Rate: Flexible - dependent on experience
The Role: An exciting opportunity has arisen for an experienced Customer Liaison Officer to support projects across the Crewe area. This role is initially offered on a 4 week temporary basis, with the possibility of extension. You will play a key role in resident engagement, acting as the main point of contact between customers, residents, and project teams to ensure works are delivered smoothly and professionally. The role will require travel between sites; candidates must have access to their own vehicle. Mileage expenses can be claimed.
Key Responsibilities
- Leading resident and community engagement activities and building strong local relationships
- Communicating clearly with residents about upcoming works, timelines, and expectations
- Acting as the main point of contact for resident enquiries, concerns, and feedback
- Coordinating access arrangements to support project delivery
- Resolving access or resident-related issues promptly, escalating where appropriate
- Maintaining accurate records of communications, access agreements, and issue resolution
Essential Requirements
- Previous experience in a face‑to‑face customer service role
- Ability to handle sensitive situations with professionalism and empathy
- Strong communication, resilience, and negotiation skills
- Proficient in Microsoft Office
- Full UK driving licence and access to a vehicle
Desirable Experience
- Previous experience in a Customer Liaison Officer / Tenant Liaison Officer / Resident Liaison Officer role
- Experience working within the social housing sector
What's On Offer
- Competitive Pay, Dependent On Experience
- Mileage expenses for business travel
- Opportunity to work on meaningful community‑focused projects
- Potential for contract extension or permanent employment
If you're an experienced Resident Liaison Officer looking for a short‑term opportunity with longer‑term potential, we'd love to hear from you. Please apply with your up‑to‑date CV or call Jess on 01618869670.
Resident Liaison Officer in Chester employer: The Construction Index Ltd
Join a dynamic team as a Resident Liaison Officer in the vibrant North West, where your role will be pivotal in fostering strong community relationships and ensuring smooth project delivery. We offer competitive pay, mileage expenses for travel, and the chance to work on impactful projects that make a real difference in residents' lives. With opportunities for contract extension and potential permanent roles, we are committed to supporting your professional growth in a collaborative and engaging work environment.
Contact Details:
The Construction Index Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Chester
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like The Construction Index Ltd.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like The Construction Index Ltd. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Resident Liaison Officer in Chester
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to The Construction Index Ltd.
How to prepare for a job interview at The Construction Index Ltd
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in The Construction Index Ltd's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services The Construction Index Ltd offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
