Resident Liaison Officer
An exciting opportunity for an experienced Resident Liaison Officer to support projects across the Chester & Stoke area. This role is initially offered on a 4‑week temporary basis, with the possibility of extension.
Location: Chester & Stoke
Contract: Temporary (initial 4 weeks, with potential to extend)
Hours: Monday‑Friday, 8:00am‑4:30pm
Rate: £15 - £18 per hour (dependent on experience)
Key Responsibilities
- Lead resident and community engagement activities and build strong local relationships
- Communicate clearly with residents about upcoming works, timelines, and expectations
- Act as the main point of contact for resident enquiries, concerns, and feedback
- Coordinate access arrangements to support project delivery
- Resolve access or resident‑related issues promptly, escalating where appropriate
- Maintain accurate records of communications, access agreements, and issue resolution
Essential Requirements
- Previous experience in a face‑to‑face customer service role
- Ability to handle sensitive situations with professionalism and empathy
- Strong communication, resilience, and negotiation skills
- Proficient in Microsoft Office
- Full UK driving licence and access to a vehicle
Desirable Experience
- Previous experience as a Customer Liaison Officer, Tenant Liaison Officer, or Resident Liaison Officer
- Experience working within the social housing sector
What’s On Offer
- Competitive pay (£15‑£18 per hour) dependent on experience
- Mileage expenses for business travel
- Opportunity to work on meaningful community‑focused projects
- Potential for contract extension or permanent employment
The role will require travel between sites; candidates must have access to their own vehicle. Mileage expenses can be claimed.
Contact Details:
The Construction Index Ltd Recruitment Team
