Sales Office Manager in Bristol

At Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference while creating a safe and inclusive working environment for all colleagues. We are positive about making adjustments as well as providing flexible working and would be happy to talk to you about how this could work for you.

Role Overview

The role of Sales Office Manager is to be responsible for the sales administration process and to support the Sales Director with all operational and administrative aspects of the sales office, whilst ensuring the highest level of service is provided to all customers.

Principal Accountabilities

• Co‑ordinate the progression of sales from reservation to legal completion, including liaising with solicitors and collating legal documents as requested, ensuring all targets are achieved.
• Train and coach sales administration staff to ensure they are aware of sales department responsibilities, deliver work to a high standard and within required timeframes.
• Ensure adequate cover in the sales office, manage sales office holidays and ensure staff have knowledge of each other’s roles to cover for absences.
• Keep all sales systems up to date and produce accurate sales reports on time.
• Handle customer telephone and email enquiries efficiently and in a timely manner.
• Liaise with solicitors and coordinate the provision of legal documents.
• Produce and collate information for inclusion in the board report and produce weekly, monthly and other reports as required by the sales department, divisional management and Group Head Office.
• Coordinate the distribution of information between the sales department and other departments within the division.
• Support the Sales Director/Head of Sales on all day‑to‑day operational tasks.

Experience, Qualifications and Skills

• Experience providing high‑level administrative support to senior management.
• Experience of working in a high‑pressure environment with strict deadlines.
• Evidence of leading an administrative team.
• No formal qualifications are necessary but evidence of relevant experience and skills will be required.
• Proficient IT skills and good working knowledge of Microsoft Office (Word, Excel, Outlook) and the ability to adapt to new systems.
• Calm and professional approach to all aspects of the role.
• Effective interpersonal and communication skills.
• Strong organisational and time‑management skills.
• Committed to diversity and inclusion.

Role and Working Conditions

A flexible approach to work including working beyond core office hours as and when required.

Benefits

• Competitive salary
• Competitive annual bonus
• Contributory pension scheme
• 25 days holiday, plus bank holidays
• Access to discounts and benefits portal
• ShareSave Scheme
• Cycle to Work Scheme
• Life assurance
• Holiday Purchase Scheme
• Earn and Learn Opportunities

We reserve the right to close this vacancy if a large volume of applications are received.