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- Tasks: Manage customer queries and ensure efficient resolution of repairs and aftercare issues.
- Company: Join a dynamic social housing team in Sunderland focused on high-quality customer care.
- Benefits: Competitive salary, supportive work environment, and valuable experience in customer service.
- Other info: Opportunity for growth in a collaborative and engaging workplace.
- Why this job: Make a real difference in residents' lives while developing your skills in a fast-paced role.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 26500 - 27500 £ per year.
We're recruiting for a Customer Care Coordinator to provide sick cover within a busy social housing customer care team in Sunderland. This is a fast‑paced role focused on providing high quality customer care.
You’ll act as a key point of contact for tenants/residents and internal teams, ensuring cases are logged accurately, progressed efficiently and resolved within agreed service standards.
Key Responsibilities- Managing inbound customer queries relating to repairs, defects and aftercare
- Logging, updating and closing cases using a customer care system (Clixifix experience desirable)
- Tracking tickets from report → assignment → resolution, ensuring clear case notes throughout
- Coordinating with site teams, subcontractors and supervisors to progress and resolve issues
- Managing contractor appointments and access arrangements
- Keeping residents informed with clear, timely updates and setting expectations professionally
- Monitoring SLAs and escalating cases where required
- Resolving complaints professionally and empathetically
- Maintaining accurate records, uploading photos/documents and ensuring a full audit trail
- Supporting basic reporting and performance tracking where required
- Ensuring compliance with customer care standards and data protection requirements
- Proven customer service experience (social housing/repairs/maintenance/construction or FM preferred)
- Strong written and verbal communication skills
- Experience handling complaints and sensitive conversations
- High attention to detail with strong administration and case management skills
- Confident liaising with internal teams and external contractors/subcontractors
- Comfortable working in an SLA/KPI-driven environment
- Competent with Microsoft Office (Outlook, Word, Excel)
- Experience using Clixifix customer care software
- Experience within social housing, regeneration, or maintenance contracts
- Understanding of repairs/defects workflows and aftercare processes
- Experience working for a principal contractor or housing association
Customer Care Co-Ordinator in Bath employer: The Construction Index Ltd
Contact Detail:
The Construction Index Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Co-Ordinator in Bath
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the social housing sector and the specific organisation. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer care and repairs. Think about your past experiences and how they relate to the role. We recommend doing mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise when discussing your experiences. Remember, as a Customer Care Coordinator, you'll need to demonstrate your ability to handle complaints and sensitive conversations effectively.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds. And don’t forget, apply through our website for the best chance!
We think you need these skills to ace Customer Care Co-Ordinator in Bath
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Care Coordinator role. Highlight your relevant experience in customer service, especially in social housing or repairs, to show us you’re the right fit!
Show Off Your Communication Skills: Since this role involves a lot of communication with tenants and internal teams, let your written application reflect your strong communication skills. Use clear and concise language to demonstrate how you can handle queries and complaints effectively.
Detail Your Experience: We love attention to detail! When describing your past roles, be specific about your responsibilities and achievements, especially those related to case management and customer care. This will help us see how you can contribute to our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Construction Index Ltd
✨Know Your Customer Care Basics
Make sure you brush up on your customer service skills, especially in the context of social housing. Be ready to discuss how you've handled customer queries and complaints in the past, as this role is all about providing high-quality care.
✨Familiarise Yourself with Clixifix
If you have experience with Clixifix, great! If not, take some time to learn about it. Understanding how to log and track cases will show that you're proactive and ready to hit the ground running.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle specific situations, like managing a complaint or coordinating with contractors. Think of examples from your past experiences that demonstrate your problem-solving skills and ability to communicate effectively.
✨Show Your Attention to Detail
This role requires strong administration skills, so be prepared to highlight your attention to detail. Bring examples of how you've maintained accurate records or managed case notes in previous roles to showcase your organisational skills.