At a Glance
- Tasks: Coordinate and manage responsive repairs in a fast-paced social housing environment.
- Company: Join a growing team dedicated to high-quality customer service in Basildon.
- Benefits: Competitive salary, permanent position, and opportunities for career growth.
- Other info: Supportive team environment with potential for mentoring junior coordinators.
- Why this job: Make a real difference in people's lives by ensuring their homes are well-maintained.
- Qualifications: Experience in social housing repairs and strong organisational skills required.
The predicted salary is between 28000 - 30000 £ per year.
Salary: £28,000 - £30,000 per annum
Type: Full Time
Region: UK - East
Town/City: Basildon, Essex
Posted: 22/05/2026
Reference: CSRC_1779457214
About the Role:
We are currently seeking an experienced Senior Repairs Coordinator to join our growing team based in Basildon. This is a permanent, fully office-based position within a fast‑paced social housing environment. The successful candidate will play a key role in managing and coordinating responsive repairs and maintenance works, ensuring high levels of customer service, operational efficiency, and compliance with client KPIs and SLAs. Previous social housing repairs experience is essential for this role.
Key Responsibilities:
- Coordinate and schedule responsive repair and maintenance works for operatives and subcontractors.
- Manage daily diaries to ensure maximum productivity and efficient planning.
- Act as the main point of contact for tenants, clients, and engineers regarding repair updates and appointments.
- Monitor works in progress and ensure jobs are completed within agreed timeframes and service levels.
- Escalate complex repairs and complaints where required.
- Support the management team with day‑to‑day operational oversight.
- Ensure all systems and records are accurately maintained and updated.
- Liaise closely with supervisors, planners, and contractors to resolve scheduling and operational issues.
- Monitor outstanding jobs and proactively drive completion.
- Assist in mentoring and supporting junior coordinators where required.
- Maintain excellent customer service standards at all times.
Essential Experience & Skills:
- Proven experience working within social housing repairs and maintenance.
- Previous experience in a Senior Repairs Coordinator, Repairs Planner, Scheduler, or similar role.
- Strong understanding of responsive repairs processes and scheduling systems.
- Experience managing high‑volume workloads in a fast‑paced environment.
- Excellent organisational and communication skills.
- Ability to prioritise workloads and problem‑solve effectively.
- Strong IT skills including Microsoft Office and housing/repairs management systems.
- Ability to work well under pressure and meet deadlines.
Senior Repairs Coordinator in Basildon employer: The Construction Index Ltd
Join our dynamic team in Basildon as a Senior Repairs Coordinator, where we prioritise employee growth and development in a supportive work culture. With competitive salaries and a commitment to high standards of customer service, we offer a rewarding environment that values your contributions and fosters professional advancement within the social housing sector.
Contact Details:
The Construction Index Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Repairs Coordinator in Basildon
✨Tip Number 1
Network like a pro! Reach out to your contacts in the social housing sector and let them know you're on the lookout for a Senior Repairs Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of responsive repairs processes. Be ready to discuss your previous experience and how it aligns with the key responsibilities of the role. We want to see that you can handle the fast-paced environment and keep those customer service standards high!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that resonate with your values. Check out our website for openings and apply directly. It shows you're genuinely interested and gives you a better chance of standing out from the crowd.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and are really keen on the role.
We think you need these skills to ace Senior Repairs Coordinator in Basildon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Repairs Coordinator role. Highlight your experience in social housing repairs and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences that relate to coordinating repairs and maintaining high customer service standards.
Showcase Your Organisational Skills:Since this role involves managing schedules and workloads, make sure to highlight your organisational skills in your application. We love candidates who can demonstrate their ability to juggle multiple tasks efficiently!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at The Construction Index Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing repairs and maintenance. Familiarise yourself with the key responsibilities listed in the job description, especially around coordinating repairs and managing schedules. This will help you demonstrate your expertise and show that you're the right fit for the role.
✨Showcase Your Experience
Prepare specific examples from your previous roles that highlight your experience in managing high-volume workloads and ensuring customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to see how your past experiences align with their needs.
✨Ask Smart Questions
Come prepared with insightful questions about the company’s approach to repairs and maintenance. This shows your genuine interest in the role and helps you understand their expectations better. For instance, you could ask about the tools they use for scheduling or how they measure success in customer service.
✨Demonstrate Team Spirit
Since the role involves liaising with various teams, be ready to discuss how you’ve successfully collaborated with others in the past. Highlight any mentoring or support you've provided to junior staff, as this will showcase your leadership potential and ability to work well within a team.
