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- Tasks: Lead a dynamic team in delivering exceptional spa treatments and ensuring top-notch guest experiences.
- Company: Join the prestigious Claridge's Spa, a leader in luxury wellness.
- Benefits: Enjoy competitive pay, family-friendly policies, and health support.
- Why this job: Be part of a high-performing team and elevate wellness standards.
- Qualifications: 2+ years in luxury spa, NVQ Level 3 or higher preferred.
- Other info: Exciting career growth opportunities and memorable staff experiences await!
The predicted salary is between 30000 - 40000 £ per year.
We are seeking an exceptional Treatments Manager to join the Health Club & Spa team at Claridge's. Claridge's Spa is an epicentre of wellness, showcasing healing rituals, restorative body work and the latest bio-innovation to amplify emotional, physical and spiritual wellbeing.
As Treatments Manager you will be responsible for:
- Overseeing therapist performance, conducting regular reviews and coaching to promote consistent service standards.
- Supporting recruitment, onboarding and ongoing training and development of therapy team to ensure capabilities align with brand standards.
- Ensuring all treatment protocols are delivered accurately and in accordance with LQA/Forbes service standards.
- Ensuring excellent guest experience and navigating guest feedback.
- Conducting regular inspections of the treatment areas to ensure all facilities are maintained to the highest standards of cleanliness, safety and presentation.
- Coordinating with housekeeping, maintenance and laundry teams to promptly resolve operational issues and maintain facility excellence.
- Ensuring that the treatment facilities are stocked with supplies to deliver services, overseeing stock management in accordance with departmental budgets.
- Supporting revenue generation through effective management of treatment bookings, therapist utilisation and retail performance.
- Writing rotas for the therapy team.
- Implementing initiatives to ensure excellent operational function of the treatments division and ensuring SOPs and Risk Assessments are up to date.
- Working cohesively with the Spa Operations Manager and Spa operations teams, ensuring excellent knowledge of the spa operation and displaying confident ability to support this function as and when required.
- Working closely with the Spa Director to support and implement the overall spa strategy and to enhance the spa treatment menu.
- Delivering treatments in accordance with the spa and brand standards.
Successful candidates for our Treatments Manager opportunity will have:
- Minimum of 2 years' experience in the Luxury Spa Industry.
- Previous experience of training and developing a therapy team.
- Minimum NVQ Level 3 but level 4, CIBTAC and/or CIDESCO qualification is preferred.
- Extensive knowledge in massage techniques including Swedish, Deep Tissue and Prenatal.
- Experience in skincare analysis and advanced facial techniques/technologies.
- The ability to deliver an exceptional spa treatment, adapting to individual guests' needs.
This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing hotel team renowned for their approach and delivery of unparalleled service.
Financial Stability
- Excellent salary package.
- Family Friendly company policies including enhanced Maternity and Paternity Pay.
- Holiday allowance increase after 3 and 5 years of service.
- Travel Season Ticket Loans.
- Pension Scheme.
Health and Wellbeing Support
- Subsidised monthly Podiatrist and Masseuse treatments.
- Flu vaccination vouchers.
- Eye test vouchers and contributions towards glasses.
- 24-hour colleague assistance helpline.
- On and off-site Occupational Health Service.
- Death in Service salary contribution.
- Various wellbeing activities focused on mental and physical health.
- A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals.
Recognition and Career Development
- Referral Scheme 'Introduce a Star' where you can earn up to £1,500.
- Instant colleague recognition and award programme with generous prizes.
- Colleague of the month nominations with generous prizes.
- Additional paid day off to celebrate your Birthday.
- Internal transfer and promotion opportunities.
- In-house training and development team with a strong focus on career progression and personal growth.
- Long service awards.
Memorable experiences
- Preferential room rates of £50 per overnight stay for yourself or your family across Maybourne.
- Hotel Guest Experience Stay including an overnight stay and wining and dining at our renowned restaurants and bars.
- 50% Food and Beverage discount across Maybourne.
- Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children's Party, etc.).
- Wedding and Baby gifts.
- Retirement functions.
*Terms and conditions apply to all benefits. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Treatments Manager employer: The Connaught
Contact Detail:
The Connaught Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Treatments Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the luxury spa industry and let them know you're on the hunt for a Treatments Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got experience in training and developing therapy teams, make sure to highlight that in conversations. Share specific examples of how you've improved service standards or guest experiences in previous roles.
✨Tip Number 3
Get familiar with Claridge's Spa! Research their treatment offerings and brand standards. When you land an interview, you’ll impress them by discussing how your experience aligns with their ethos and how you can contribute to their exceptional service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team at Claridge's. Don’t forget to follow up after applying to keep your name fresh in their minds!
We think you need these skills to ace Treatments Manager
Some tips for your application 🫡
Show Your Passion for Wellness: When writing your application, let your enthusiasm for the spa and wellness industry shine through. We want to see how your experience aligns with our commitment to emotional, physical, and spiritual wellbeing.
Highlight Relevant Experience: Make sure to detail your previous roles in the luxury spa industry, especially any experience in training and developing therapy teams. We’re looking for someone who can hit the ground running, so showcase your skills!
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific requirements of the Treatments Manager role. Mention how you can uphold our service standards and enhance guest experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Claridge's Spa!
How to prepare for a job interview at The Connaught
✨Know Your Treatments
Make sure you brush up on your knowledge of various treatment techniques, especially those mentioned in the job description like Swedish and Deep Tissue massage. Being able to discuss these confidently will show that you're not just familiar with them but also passionate about delivering exceptional spa experiences.
✨Showcase Your Leadership Skills
As a Treatments Manager, you'll be overseeing a team. Prepare examples of how you've successfully trained or developed a therapy team in the past. Highlight any specific initiatives you've implemented that improved performance or guest satisfaction.
✨Understand the Brand Standards
Familiarise yourself with Claridge's brand standards and service protocols. Be ready to discuss how you would ensure these standards are met in your role. This shows that you’re aligned with their values and committed to maintaining excellence.
✨Prepare for Operational Questions
Expect questions about managing stock, coordinating with other teams, and ensuring cleanliness and safety in treatment areas. Think of specific scenarios where you've successfully handled operational challenges in a spa setting, as this will demonstrate your problem-solving skills and attention to detail.