Treatments Manager in London

We are seeking an exceptional Treatments Manager to join the Health Club & Spa team at Claridge's. Claridge's Spa is an epicentre of wellness, showcasing healing rituals, restorative body work and the latest bio-innovation to amplify emotional, physical and spiritual wellbeing.

As Treatments Manager you will be responsible for:

• Overseeing therapist performance, conducting regular reviews and coaching to promote consistent service standards.
• Supporting recruitment, onboarding and ongoing training and development of therapy team to ensure capabilities align with brand standards.
• Ensuring all treatment protocols are delivered accurately and in accordance with LQA/Forbes service standards.
• Ensuring excellent guest experience and navigating guest feedback.
• Conducting regular inspections of the treatment areas to ensure all facilities are maintained to the highest standards of cleanliness, safety and presentation.
• Coordinating with housekeeping, maintenance and laundry teams to promptly resolve operational issues and maintain facility excellence.
• Ensuring that the treatment facilities are stocked with supplies to deliver services, overseeing stock management in accordance with departmental budgets.
• Supporting revenue generation through effective management of treatment bookings, therapist utilisation and retail performance.
• Writing rotas for the therapy team.
• Implementing initiatives to ensure excellent operational function of the treatments division and ensuring SOPs and Risk Assessments are up to date.
• Working cohesively with the Spa Operations Manager and Spa operations teams, ensuring excellent knowledge of the spa operation and displaying confident ability to support this function as and when required.
• Working closely with the Spa Director to support and implement the overall spa strategy and to enhance the spa treatment menu.
• Delivering treatments in accordance with the spa and brand standards.

Successful candidates for our Treatments Manager opportunity will have:

• Minimum of 2 years' experience in the Luxury Spa Industry.
• Previous experience of training and developing a therapy team.
• Minimum NVQ Level 3 but level 4, CIBTAC and/or CIDESCO qualification is preferred.
• Extensive knowledge in massage techniques including Swedish, Deep Tissue and Prenatal.
• Experience in skincare analysis and advanced facial techniques/technologies.
• The ability to deliver an exceptional spa treatment, adapting to individual guests' needs.

This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing hotel team renowned for their approach and delivery of unparalleled service.

Financial Stability

• Excellent salary package.
• Family Friendly company policies including enhanced Maternity and Paternity Pay.
• Holiday allowance increase after 3 and 5 years of service.
• Travel Season Ticket Loans.
• Pension Scheme.

Health and Wellbeing Support

• Subsidised monthly Podiatrist and Masseuse treatments.
• Flu vaccination vouchers.
• Eye test vouchers and contributions towards glasses.
• 24-hour colleague assistance helpline.
• On and off-site Occupational Health Service.
• Death in Service salary contribution.
• Various wellbeing activities focused on mental and physical health.
• A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals.

Recognition and Career Development

• Referral Scheme 'Introduce a Star' where you can earn up to £1,500.
• Instant colleague recognition and award programme with generous prizes.
• Colleague of the month nominations with generous prizes.
• Additional paid day off to celebrate your Birthday.
• Internal transfer and promotion opportunities.
• In-house training and development team with a strong focus on career progression and personal growth.
• Long service awards.

Memorable experiences

• Preferential room rates of £50 per overnight stay for yourself or your family across Maybourne.
• Hotel Guest Experience Stay including an overnight stay and wining and dining at our renowned restaurants and bars.
• 50% Food and Beverage discount across Maybourne.
• Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children's Party, etc.).
• Wedding and Baby gifts.
• Retirement functions.

*Terms and conditions apply to all benefits. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.