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- Tasks: Lead the night team, ensuring guest satisfaction and hotel security.
- Company: Join The Emory, a luxury hotel in Knightsbridge, London.
- Benefits: Competitive salary, enhanced family policies, and wellness support.
- Why this job: Be part of a high-performing team delivering unparalleled service.
- Qualifications: Experience in luxury hotels as Assistant Front Office Manager or Night Manager.
- Other info: Opportunities for career development and recognition within a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. The Maybourne is proud to introduce a new architectural landmark to London. The Emory is an exclusive, world‑class hub of art and culture which marks the addition of a modern masterpiece to the group's global luxury estate. Situated on Knightsbridge and overlooking Hyde Park, The Emory will present 60 extraordinary suites set over 8 floors and a spectacular penthouse occupying the entire 9th floor.
As Night Manager, you will represent management at night, maintain standards by liaising with all hotel departments to ensure efficiency, and assure the security of all guests and the Hotel. Main responsibilities of the role include but are not limited to:
- To represent management for The Emory during the night and be responsible for all staff on site.
- To head and take part in the efficient running of the Guest Services, enforcing Policies and procedures of The Emory.
- To be fully conversant with Opera Cloud and follow LQA/Forbes/Maybourne's standards of work for the Front Office.
- Deal with any guest complaints promptly, efficiently and ensure appropriate service recovery when needed. Ensure all complaints are recorded in Knowcross.
- Build strong working collaboration across night teams, develop and motivate team for success. Work towards achieving team and hotel objectives. Resolve any team disputes and escalate where necessary.
- To liaise with the late housekeeper to ensure that sufficient vacant clean rooms are available for possible walk-in rooms, and that night cleaning schedules are carried out keeping the hotel always clean. Walk and check public areas.
- To welcome and escort guests to their suites ensure that all hotel and in room facilities are explained to LQA/Forbes and Maybourne's standard.
- To ensure financial reports are accurate and sent on daily basis, to run the night audit in Opera Cloud.
- Be fully conversant with Health and Safety Policy.
Successful candidates for the Night Manager opportunity will demonstrate genuine dedication to The Emory and show a commitment to consistent quality in our product and service. The ideal candidate will be a team player who is a fast learner, adaptable and has exceptional interpersonal and communication skills. The ideal candidate will also demonstrate the ability to work under pressure, a professional and welcoming personality and excellent communication skills.
This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast-paced and high performing team renowned for their approach and delivery of unparalleled service. We anticipate applicants will have previous experience as Assistant Front Office Manager or Night Manager and will have worked in a similar role within a luxury hotel environment.
Financial Stability Excellent salary package. Family Friendly company policies including enhanced Maternity and Paternity Pay. Holiday allowance increase after 3 and 5 years of service. Travel Season Ticket Loans. Pension Scheme*. Salary Sacrifice. Holiday Trading. Retail Discount. Health and Wellbeing Support Subsidised monthly Podiatrist and Masseuse treatments. Flu vaccination vouchers*. Eye test vouchers and contributions towards glasses*. A dedicated team of Mental Health First Aiders & 24-hour colleague assistance helpline. On and off-site Occupational Health Service. Death in Service salary contribution. Various wellbeing activities focused on mental and physical health. A complimentary state-of-the-art all-day dining colleague restaurant serving a range of nutritious meals. Cycle to Work. Wellbeing & Social Champions. Volunteering opportunities. Recognition and Career Development Referral Scheme 'Introduce a Star' where you can earn up to £1,500*. Instant colleague recognition and award programme with generous prizes. Colleague of the month nominations with generous prizes. Additional paid day off to celebrate your Birthday.
Night Manager in London employer: The Connaught
Contact Detail:
The Connaught Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in luxury hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up and shine! If you can, visit The Emory or similar venues during their busy hours. Engage with staff and management; it’s a great way to make a memorable impression and show your enthusiasm for the role.
✨Tip Number 3
Prepare for the interview by practising common questions specific to night management roles. Think about scenarios where you've handled guest complaints or led a team under pressure—these stories will showcase your skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Night Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the Night Manager role shine through. We want to see that you’re genuinely excited about joining The Emory and contributing to our world-class service.
Tailor Your CV: Make sure your CV is tailored to highlight relevant experience in luxury hotel environments. We’re looking for candidates who can demonstrate their skills in guest services and team collaboration, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and experience. Avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Emory. We can’t wait to hear from you!
How to prepare for a job interview at The Connaught
✨Know Your Hotel Standards
Familiarise yourself with The Emory's standards, especially LQA and Forbes guidelines. This will show that you understand the level of service expected and can uphold these standards during your interview.
✨Showcase Your Leadership Skills
As a Night Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, resolved disputes, or motivated staff. This will demonstrate your capability to handle the responsibilities of the role.
✨Prepare for Guest Interaction Scenarios
Think about potential guest complaints you might encounter and how you would resolve them. Being able to articulate your approach to service recovery will highlight your problem-solving skills and commitment to guest satisfaction.
✨Understand Financial Reporting
Brush up on your knowledge of financial reporting and night audits, particularly using Opera Cloud. Being able to discuss your experience with financial accuracy will reassure the interviewers of your competence in this area.