At a Glance
- Tasks: Welcome guests with a smile and ensure top-notch service throughout their visit.
- Company: Join the award-winning Connaught Hotel, known for its excellence in hospitality.
- Benefits: Enjoy a competitive salary, health perks, and fantastic career development opportunities.
- Other info: Great opportunities for personal growth and fun social events await you!
- Why this job: Be part of a dynamic team and create memorable experiences for guests every day.
- Qualifications: Passion for hospitality, excellent communication skills, and a flair for organisation.
The predicted salary is between 22000 - 28000 £ per year.
We are looking for a talented and passionate full-time Host/ess to join The Red Room team at the award-winning 5-Star Deluxe Connaught Hotel.
The Role: As a Host/Hostess, you will provide a courteous and efficient service to all guests and maintain the levels of service to the highest standards throughout each shift. You will be responsible for greeting and seating guests in a warm friendly manner to ensure that the highest standards of service are maintained at all times. You must be a true ambassador for excellent service, dealing with all requests and queries in an efficient and professional manner, whether face to face or over the telephone.
Responsibilities: As a Host/Hostess, you must be motivated, highly organised, passionate and have a special flair for hospitality. You will need to be well presented, have excellent communication skills and a pleasant telephone manner. You need to be a strong communicator to ensure that important information is passed on to guests and the bar colleague. You need to work well under pressure and bring good administration skills. This is a fantastic opportunity for an individual who is looking to further their skills and to develop their career in a busy and demanding bar.
Benefits: In return for your hard work and dedication we offer you:
- Financial Stability: Excellent salary package. Family Friendly company policies including enhanced Maternity and Paternity Pay. Holiday allowance increase after 3 and 5 years of service. Travel Season Ticket Loans. Pension Scheme.
- Health and Wellbeing Support: Subsidised monthly Podiatrist, Osteopath and Masseuse treatments. Flu vaccination vouchers. Eye test vouchers and contributions towards glasses. 24-hour employee assistance helpline. On and off-site Occupational Health Service. Death in Service salary contribution. Various wellbeing activities focused on mental and physical health. A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals.
- Recognition and Career Development: Referral Scheme ‘Introduce a Star’ where you can earn up to £1,500. Instant employee recognition and award programme with generous prizes. Employee of the month nominations with generous prizes. Additional paid day off to celebrate your Birthday. Internal transfer and promotion opportunities. In-house training and development team with a strong focus on career progression and personal growth. Long service awards.
- Memorable experiences: Preferential room rates of £50 per overnight stay for yourself or your family across Maybourne. Hotel Guest Experience Stay including an overnight stay and wining and dining at our infamous restaurants and bars. 50% Food and Beverage discount across Maybourne. Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Staff Party, Annual Staff Children Party, etc.) Wedding and Baby gifts. Retirement functions.
This is a full time role requiring 40 per week.
Host/ess in London employer: The Connaught
The Connaught Hotel is an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and career development. With generous benefits such as enhanced family leave, health support services, and opportunities for recognition and progression, you will thrive in a supportive environment that values your contributions. Located in the heart of London, working here means being part of a prestigious team dedicated to delivering outstanding hospitality experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Host/ess in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Connaught. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Connaught
Don't be shy about reaching out to The Connaught directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Host/ess in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Connaught and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Connaught
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
