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- Tasks: Coordinate In Room Dining operations, manage orders, and ensure guest satisfaction.
- Company: Join the prestigious 5-Star Connaught Hotel in Mayfair, known for luxury and exceptional service.
- Benefits: Enjoy competitive salary, enhanced family policies, health support, and generous discounts.
- Why this job: Be part of a dynamic team in a renowned hotel with opportunities for growth and recognition.
- Qualifications: Previous experience in a similar role, excellent communication, and customer service skills required.
- Other info: Flexible hours and a vibrant work culture await you!
The predicted salary is between 30000 - 42000 £ per year.
IN ROOM DINING at The Connaught Hotel offers a competitive salary, service charge, and fantastic benefits. We are looking for a talented and passionate In Room Dining Coordinator to join the In Room Dining department at the award-winning 5-Star deluxe Connaught Hotel.
Found at the heart of Mayfair village, The Connaught blends tradition with contemporary flair. With its bespoke service, 3,000-piece art collection, three Michelin-starred restaurant Hélène Darroze at The Connaught and London's only Aman Spa, it has always been the choice for connoisseurs of the art of living well. Jean-Georges at The Connaught offers all-hours informal gourmet dining; and the exquisite Connaught Bar has won prestigious awards for its masterful mixology.
As In Room Dining Coordinator, you will play a key role in supporting the In Room Dining and Butler department to ensure an efficient and smooth running of the daily operation. You are responsible for managing telephone calls, dispatching orders from guests, and following up communication to ensure excellent guest satisfaction. You will also have a great knowledge of hotel information and food and beverage menus.
You will be an excellent team player with outstanding communication and customer service skills. You will take pride in your work, have attention to detail, and be flexible, able to use your initiative and organise your activities well. You will be a natural and confident communicator, with exceptional interpersonal skills and the ability to build relationships at all levels. We anticipate that the ideal candidate will have worked in a similar environment.
Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication, we offer you:
- Financial Stability: Excellent salary package.
- Family Friendly: Company policies including enhanced Maternity and Paternity Pay.
- Holiday Allowance: Increase after 3 and 5 years of service.
- Travel Season Ticket Loans.
- Pension Scheme.
- Health and Wellbeing Support: Subsidised monthly Podiatrist and Masseuse treatments, flu vaccination vouchers, eye test vouchers, and contributions towards glasses.
- 24-hour Colleague Assistance Helpline.
- On and Off-site Occupational Health Service.
- Death in Service Salary Contribution.
- Various Wellbeing Activities: Focused on mental and physical health.
- A Complimentary State-of-the-Art All-Day Dining Staff Restaurant: Serving a range of nutritious meals.
- Recognition and Career Development: Referral Scheme, Instant colleague recognition and award programme, Colleague of the month nominations, Internal transfer and promotion opportunities, In-house training and development team.
- Memorable Experiences: Preferential room rates for yourself or your family across Maybourne, Hotel Guest Experience Stay, 50% Food and Beverage discount across Maybourne, Social events.
- Wedding and Baby Gifts.
- Retirement Functions.
*Terms and conditions apply to all benefits. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
In Room Dining Coordinator employer: The Connaught
Contact Detail:
The Connaught Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land In Room Dining Coordinator
✨Tip Number 1
Familiarise yourself with The Connaught Hotel's unique offerings, such as its Michelin-starred restaurant and bespoke services. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of The Connaught Hotel on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Practice your communication skills by role-playing scenarios related to guest interactions. As an In Room Dining Coordinator, you'll need to handle calls and orders efficiently, so being prepared for these situations will boost your confidence.
✨Tip Number 4
Showcase your flexibility and initiative by preparing examples from your past experiences where you've successfully managed multiple tasks or resolved guest issues. This will highlight your suitability for the fast-paced environment at The Connaught.
We think you need these skills to ace In Room Dining Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the In Room Dining Coordinator position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous experience in hospitality or similar roles. Emphasise your communication skills, attention to detail, and any relevant achievements that demonstrate your capability in a fast-paced environment.
Write a Strong Cover Letter: In your cover letter, express your passion for the hospitality industry and why you want to work at The Connaught Hotel. Mention specific aspects of the hotel that attract you, such as its award-winning status and commitment to excellent service.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at The Connaught
✨Know the Menu Inside Out
As an In Room Dining Coordinator, having a thorough understanding of the food and beverage menus is crucial. Familiarise yourself with the dishes, ingredients, and any special dietary options. This knowledge will not only impress your interviewers but also demonstrate your commitment to providing excellent guest service.
✨Showcase Your Communication Skills
Excellent communication is key in this role. During the interview, be sure to articulate your thoughts clearly and confidently. Share examples of how you've effectively communicated with guests or team members in previous roles, highlighting your ability to build relationships and ensure guest satisfaction.
✨Demonstrate Attention to Detail
Attention to detail is vital in the hospitality industry. Prepare to discuss specific instances where your attention to detail has made a difference in your work. Whether it's ensuring orders are accurate or maintaining high standards of service, showcasing this skill will set you apart from other candidates.
✨Emphasise Teamwork and Flexibility
Being a team player is essential for the In Room Dining department. Be ready to talk about your experiences working in a team and how you adapt to changing situations. Highlight your flexibility and willingness to take on various tasks to support your colleagues and enhance the overall guest experience.
