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- Tasks: Coordinate In Room Dining operations, manage orders, and ensure guest satisfaction.
- Company: Join The Connaught, a prestigious 5-Star hotel in Mayfair known for luxury and exceptional service.
- Benefits: Enjoy competitive salary, flexible policies, health support, and exclusive discounts.
- Why this job: Be part of a dynamic team in a renowned hotel with opportunities for growth and recognition.
- Qualifications: Previous experience in a similar role and excellent customer service skills are essential.
- Other info: Celebrate your birthday with an extra day off and enjoy various social events throughout the year.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a talented and passionate In Room Dining Coordinator to join the In Room Dining department at the award-winning 5-Star deluxe hotel – The Connaught.
Found at the heart of Mayfair village, The Connaught blends tradition with contemporary flair. With its bespoke service, 3,000-piece art collection, three Michelin-starred restaurant Hélène Darroze at The Connaught and London’s only Aman Spa, it has always been the choice for connoisseurs of the art of living well. Jean-Georges at The Connaught offers all-hours informal gourmet dining; and the exquisite Connaught Bar has won prestigious awards for its masterful mixology.
As In Room Dining Coordinator you will play a key role in supporting the In Room Dining and Butler department to ensure an efficient and smooth running of the daily operation. You are responsible for managing telephone calls, dispatching orders from guests and following up communication to ensure excellent guest satisfaction. You will also have a great knowledge of the hotel amenities and food and beverage menus.
You will be an excellent team player with exceptional interpersonal skills and the ability to build relationships at all levels. You will take pride and attention to detail in your work and have outstanding customer service skills. You will be flexible, able to use your initiative and organise your activities well to maximise efficiency without compromising on standards. We anticipate that the ideal candidate will have worked in within a similar environment.
Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication we offer you:
Financial Stability
- Excellent salary package.
- Family Friendly company policies including enhanced Maternity and Paternity Pay.
- Holiday allowance increase after 3 and 5 years of service.
- Travel Season Ticket Loans.
- Pension Scheme*.
Health and Wellbeing Support
- Subsidised monthly Podiatrist and Masseuse treatments.
- Flu vaccination vouchers*.
- Eye test vouchers and contributions towards glasses*.
- 24-hour colleague assistance helpline.
- On and off-site Occupational Health Service.
- Death in Service salary contribution.
- Various wellbeing activities focused on mental and physical health.
- A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals.
Recognition and Career Development
- Referral Scheme ‘Introduce a Star’ where you can earn up to £1,500*.
- Instant colleague recognition and award programme with generous prizes.
- Colleague of the month nominations with generous prizes.
- Additional paid day off to celebrate your Birthday.
- Internal transfer and promotion opportunities.
- In-house training and development team with a strong focus on career progression and personal growth.
- Long service awards.
Memorable experiences
- Preferential room rates of £50 per overnight* stay for yourself or your family across Maybourne.
- Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
- 50% Food and Beverage discount* across Maybourne.
- Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children’s Party, etc.)
- Wedding and Baby gifts.
- Retirement functions.
*Terms and conditions apply to all benefits.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Contact Detail:
The Connaught Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land In Room Dining Coordinator
✨Tip Number 1
Familiarise yourself with The Connaught's unique offerings, such as its Michelin-starred restaurant and Aman Spa. This knowledge will not only impress during your interview but also demonstrate your genuine interest in the hotel and its services.
✨Tip Number 2
Practice your communication skills, especially over the phone. As an In Room Dining Coordinator, you'll be managing calls and orders, so being articulate and friendly is key to ensuring excellent guest satisfaction.
✨Tip Number 3
Showcase your teamwork abilities by discussing past experiences where you collaborated effectively with others. Highlighting your interpersonal skills will help you stand out as a candidate who can thrive in a high-end hospitality environment.
✨Tip Number 4
Be prepared to discuss how you handle pressure and maintain attention to detail. In a fast-paced setting like The Connaught, demonstrating your ability to stay organised while delivering top-notch service will be crucial.
We think you need these skills to ace In Room Dining Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the In Room Dining Coordinator position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous experience in hospitality or similar roles. Emphasise your customer service skills, attention to detail, and ability to work in a team, as these are crucial for this position.
Write a Strong Cover Letter: In your cover letter, express your passion for the hospitality industry and why you want to work at The Connaught. Mention specific examples of how your skills and experiences make you a great fit for the In Room Dining Coordinator role.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential in the hospitality sector.
How to prepare for a job interview at The Connaught
✨Know the Hotel Inside Out
Familiarise yourself with The Connaught's amenities, dining options, and unique offerings. Being able to discuss the hotel’s features and services will demonstrate your enthusiasm and preparedness for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your exceptional customer service skills. Think of situations where you went above and beyond to ensure guest satisfaction, as this is crucial for the In Room Dining Coordinator role.
✨Demonstrate Teamwork and Communication
Be ready to discuss how you work effectively within a team. Share specific instances where your interpersonal skills helped build relationships or resolve conflicts, as collaboration is key in this position.
✨Emphasise Attention to Detail
Prepare to talk about how you ensure accuracy and attention to detail in your work. This could include managing orders, following up on guest requests, or maintaining high standards in service delivery.
