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For Companies At a Glance
- Tasks: Lead the hotel team to ensure exceptional guest experiences and smooth operations.
- Company: Join The Connaught, a prestigious 5-Star deluxe hotel known for luxury and excellence.
- Benefits: Enjoy perks like extra annual leave, wellness support, and competitive salary packages.
- Why this job: Be part of a vibrant team that values service as an art and prioritises guest satisfaction.
- Qualifications: Previous management experience in luxury hospitality is essential.
- Other info: This full-time role requires a minimum of 40 hours per week.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
We are looking for a talented and passionate full-time Hotel Manager to join The Connaught Executive team at the award-winning 5-Star deluxe hotel – The Connaught.
Responsibilities
- In conjunction with the relevant Executive members and/or department heads, review daily and weekly activities and priorities to ensure the smooth and efficient operation of the hotel, tailoring service to guest needs and in line with Forbes, LQA and Company service standards.
- Work in conjunction with Rooms Division and Food and Beverage management teams in the analysis, review and updating of The Connaught service and product offering, ensuring the needs of The Connaught guests are its central focus.
- Be a driver of effective communication and co-operation between all departments of the hotel and foster proactive and productive working relationships and common goals between departments.
- Establish short and long-term objectives for department heads and operational departments, ensuring quality and service standards are achieved and departmental goals and priorities are clear.
- Working in conjunction with the Director of Rooms, oversee the guest relations and service approach including the arrival process; room allocations; VIP programmes; guest history and preferences; and ensure associated data is effectively utilised.
Who You Are:
- Someone who naturally embodies elegance, warmth, and quiet confidence.
- Previous management experience in luxury hospitality.
- A calm, composed presence with an eye for thoughtful detail.
- A team player who believes service is an art and people are at the heart.
A Rewarding Career with Maybourne
At Maybourne, we are proud to offer a thoughtfully curated selection of benefits designed to support your wellbeing, nurture your development, and celebrate your milestones – both personal and professional.
Health & Wellbeing
- Complimentary access to our all-day dining staff restaurant, offering nourishing and seasonal dishes.
- Option to purchase up to five additional days of annual leave per year.
- Monthly access to subsidised massage and podiatry treatments.
- A programme of wellbeing initiatives, from mental health support to physical activity.
- 24-hour confidential assistance helpline.
- On- and off-site Occupational Health support.
- Life assurance through our Death in Service scheme.
- Eye care support, including vouchers and contributions towards glasses*
- Flu vaccination vouchers*
- Cycle to Work Scheme
Recognition & Growth
- An extra paid day’s leave to celebrate your birthday.
- Instant recognition and award programme, celebrating extraordinary contributions.
- Dedicated in-house training and development to support your personal and professional growth.
- Monthly colleague awards with generous prizes.
- Opportunities for internal progression and cross-property moves.
- ‘Introduce a Star’ referral scheme – with rewards of up to £1,500*
- Long service celebrations to honour your continued dedication.
Financial Care
- A highly competitive salary package
- Increased holiday entitlement after 3 and 5 years of service
- Family-first policies, including enhanced maternity and paternity pay
- Season ticket travel loans
- A generous pension scheme*
- Smart Tech Benefit – Opportunity to buy electrical goods with monthly repayments to help you spread out the cost.
Moments to Remember
- Exceptional colleague rates of £50 per night across Maybourne properties for you and your family
- A hosted ‘Guest Experience Stay’ — immerse yourself in the full Maybourne experience*
- 50% off food and beverage across our restaurants and bars*
- Invitations to a year-round calendar of cherished colleague events – from the Maybourne Picnic to our festive celebrations.
- Thoughtful gifts to mark weddings, new arrivals, and retirements.
*Selected benefits are subject to terms and conditions.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
This is a full-time role requiring a minimum of 40 hours per week.
Hotel Manager employer: The Connaught
Contact Detail:
The Connaught Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Manager
✨Tip Number 1
Network with professionals in the luxury hospitality sector. Attend industry events or join relevant online forums to connect with current hotel managers and learn about their experiences at high-end establishments like The Connaught.
✨Tip Number 2
Familiarise yourself with Forbes and LQA service standards. Understanding these benchmarks will not only help you align your management style with the hotel's expectations but also demonstrate your commitment to excellence during interviews.
✨Tip Number 3
Showcase your leadership skills by discussing specific examples of how you've fostered teamwork and communication in previous roles. Highlighting your ability to create a cohesive environment will resonate well with the hiring team.
✨Tip Number 4
Research The Connaught's unique offerings and guest experience initiatives. Being knowledgeable about their services and how you can enhance them will set you apart as a candidate who is genuinely interested in contributing to their success.
We think you need these skills to ace Hotel Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Hotel Manager position. Tailor your application to highlight how your experience aligns with their expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous management experience in luxury hospitality. Highlight specific achievements that demonstrate your ability to meet service standards and enhance guest experiences.
Write a Personalised Cover Letter: In your cover letter, express your passion for hospitality and detail why you are a good fit for The Connaught. Mention your understanding of their service standards and how you can contribute to their goals.
Showcase Your Soft Skills: Emphasise your soft skills such as communication, teamwork, and attention to detail in both your CV and cover letter. These qualities are essential for fostering productive relationships between departments and ensuring guest satisfaction.
How to prepare for a job interview at The Connaught
✨Showcase Your Luxury Hospitality Experience
Make sure to highlight your previous management experience in luxury hospitality during the interview. Share specific examples of how you've tailored service to meet guest needs and maintained high standards, as this aligns perfectly with what The Connaught is looking for.
✨Demonstrate Effective Communication Skills
As a Hotel Manager, fostering communication between departments is key. Prepare to discuss how you've successfully facilitated collaboration in past roles, ensuring that all teams work towards common goals while maintaining a focus on guest satisfaction.
✨Emphasise Attention to Detail
The role requires a calm presence with an eye for thoughtful detail. Be ready to provide examples of how your attention to detail has positively impacted guest experiences or operational efficiency in your previous positions.
✨Express Your Passion for Service
Convey your belief that service is an art and that people are at the heart of hospitality. Share stories that illustrate your passion for creating memorable experiences for guests, which will resonate well with the values of The Connaught.
