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- Tasks: Engage with guests, ensuring their satisfaction and managing requests seamlessly.
- Company: Join The Connaught, a prestigious 5-Star hotel in Mayfair known for luxury and exceptional service.
- Benefits: Enjoy competitive salary, health support, career development, and exclusive staff discounts.
- Why this job: Be part of a vibrant team in a renowned hotel, enhancing guest experiences daily.
- Qualifications: Previous experience in Reception or Guest Relations within a luxury hotel is preferred.
- Other info: Opportunities for internal promotions and memorable staff events await you!
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an engaging and inspiring Guest Relations Executive to join the award-winning 5-Star deluxe hotel The Connaught. Found at the heart of Mayfair village, The Connaught blends tradition with contemporary flair. With its bespoke service, 3,000-piece art collection, three Michelin-starred restaurant Hélène Darroze at The Connaught and London’s only Aman Spa, it has always been the choice for connoisseurs of the art of living well.
As Guest Relations Executive, you will ensure the highest guest recognition and satisfaction is provided to all guests at The Connaught at all times. You will prepare the necessary reports such as VIP list and activity report as well as working very closely with agents, bookers and guests to ensure that all requirements during our guests’ stay are obtained and seamlessly executed.
You will be passionate, motivated, welcoming and highly organised to ensure that all requests and tasks are attended to without any delays. You will have excellent communication skills and a pleasant telephone manner. You will work well under pressure with an excellent ability to coordinate efficiently with other departments and bring good administration and organisational skills.
We anticipate applicants will have previous experience in Reception or Guest Relations and will have worked in a similar role within a luxury hotel environment.
Here at Maybourne, we strive to reward our employees for the incredible work they do every single day. In return for your hard work and dedication we offer you:
- Financial Stability
- Excellent salary package.
- Holiday allowance increase after 3 and 5 years of service.
- Travel Season Ticket Loans.
- Pension Scheme.
- Health and Wellbeing Support
- Subsidised monthly Podiatrist, Osteopath and Masseuse treatments.
- Flu vaccination vouchers.
- Eye test vouchers and contributions towards glasses.
- 24-hour employee assistance helpline.
- On and off-site Occupational Health Service.
- Death in Service salary contribution.
- Various wellbeing activities focused on mental and physical health.
- A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals.
- Recognition and Career Development
- Referral Scheme ‘Introduce a Star’ where you can earn up to £1,500.
- Instant employee recognition and award programme with generous prizes.
- Employee of the month nominations with generous prizes.
- Additional paid day off to celebrate your Birthday.
- Internal transfer and promotion opportunities.
- In-house training and development team with a strong focus on career progression and personal growth.
- Long service awards.
- Memorable experiences
- Preferential room rates of £50 per overnight stay for yourself or your family across Maybourne.
- Hotel Guest Experience Stay including an overnight stay and wining and dining at our infamous restaurants and bars.
- 50% Food and Beverage discount across Maybourne.
- Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Staff Party, Annual Staff Children Party, etc.)
- Wedding and Baby gifts.
- Retirement functions.
- Family Friendly company policies including enhanced Maternity and Paternity Pay.
Guest Relations Executive employer: The Connaught
Contact Detail:
The Connaught Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Executive
✨Tip Number 1
Familiarise yourself with The Connaught's unique offerings, such as its Michelin-starred restaurant and Aman Spa. This knowledge will help you engage with guests more effectively and demonstrate your passion for the hotel.
✨Tip Number 2
Network with current or former employees of The Connaught to gain insights into the company culture and expectations. This can provide you with valuable information that can set you apart during the interview process.
✨Tip Number 3
Prepare to showcase your organisational skills by thinking of examples from your previous roles where you successfully managed guest relations or coordinated with multiple departments under pressure.
✨Tip Number 4
Practice your communication skills, especially your telephone manner, as this is crucial for a Guest Relations Executive. Consider role-playing scenarios with a friend to refine your approach and ensure you come across as welcoming and professional.
We think you need these skills to ace Guest Relations Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in guest relations or reception roles, particularly within luxury hotel environments. Use keywords from the job description to demonstrate your fit for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to provide exceptional guest experiences. Mention specific examples from your previous roles that align with the responsibilities of a Guest Relations Executive.
Highlight Communication Skills: Emphasise your excellent communication skills in both your CV and cover letter. Provide examples of how you've effectively interacted with guests and colleagues in high-pressure situations.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a guest relations role.
How to prepare for a job interview at The Connaught
✨Showcase Your Passion for Hospitality
As a Guest Relations Executive, your enthusiasm for providing exceptional service is key. Be prepared to share specific examples of how you've gone above and beyond for guests in previous roles, demonstrating your commitment to creating memorable experiences.
✨Demonstrate Excellent Communication Skills
Effective communication is crucial in this role. Practice articulating your thoughts clearly and confidently, both verbally and in writing. Consider preparing answers to common interview questions that highlight your ability to engage with guests and resolve issues efficiently.
✨Familiarise Yourself with The Connaught
Research The Connaught thoroughly before your interview. Understand its unique offerings, such as the Michelin-starred restaurant and Aman Spa. This knowledge will not only impress your interviewers but also help you articulate how you can contribute to the hotel's reputation for excellence.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think of past experiences where you successfully managed guest complaints or coordinated with other departments, and be ready to discuss these in detail.
