Deputy Director of Engineering

We are seeking an experienced Deputy Director of Engineering to join the Claridge's Technical Services department. Set in the heart of Mayfair, Claridge's is an art deco icon and a byword for understated elegance. Since the 1850s, Claridge's has excelled at the finer things in life: glamorous design, inspiring dining, impeccable service. The hotel is a unique combination of splendour and charm with long‑standing connections with royalty that have led to it sometimes being referred to as "annexe to Buckingham Palace". Claridge's has a famous all‑day dining and Afternoon Tea restaurant the 'Foyer & Reading Room', L'Epicerie that offers a culinary theatre of the kitchen, and three bars: Claridge's Bar, the intimate Fumoir and the elegantly brief Painter's Room. Preserving Claridge's immaculate appearance and flawless functionality is the purpose of our Technical Services department. Moving discreetly through corridors and behind the scenes spaces, you will be addressing technical challenges with quiet expertise and anticipating needs before they arise. Whether restoring a delicate fixture, maintaining sophisticated systems, or responding gracefully to the unexpected, our Technical Services department serves as the hotel's steady, unseen backbone.

Responsibilities

• Operating the Technical services department together with the Director of Engineering and in their absence.
• Protecting the company's interests in the building, plant and equipment, ensuring the safety of guests, visitors and colleagues.
• Maintaining the asset value of the property and enhancing, refining and improving presentation and operating effectiveness to provide an exceptional guest and colleague experience.
• Ensuring that the departments are correctly staffed and trained with a suitable team for their function, and that these team members can perform their duties to the required standard.
• Keeping a close eye on costs for the department in line with the budget.
• Managing relationships with external contractors and suppliers.
• Managing any planned CAPEX projects in line with the year‑long plan.
• Ensuring compliance of plant and equipment with UK health & safety regulations, with all statutory inspections completed on time and follow‑up actions taken as necessary.
• Ensuring the reactive maintenance system (KnowCross) is fully operational to limit downtime of bedrooms and services.

Qualifications

• Demonstrates genuine dedication to Claridge's and a commitment to consistent quality.
• Has experience in a similar role within a hotel environment.
• Is a proven leader, adaptable, and possesses exceptional interpersonal and communication skills.
• Has extensive knowledge of electrical, mechanical, refrigeration, plumbing, plant rooms and general building maintenance.
• Possesses strong customer‑care skills.
• Is flexible, adaptable, and can work under pressure.
• Demonstrates excellent attention to detail.
• Displays a high standard of personal presentation with a confident, professional and welcoming personality.

Benefits

• Excellent salary package.
• Family‑friendly company policies including enhanced maternity and paternity pay.
• Holiday allowance increases after 3 and 5 years of service.
• Travel Season Ticket Loans.
• Pension Scheme.

Health and Wellbeing Support

• Subsidised monthly podiatrist and masseuse treatments.
• Flu vaccination vouchers.
• Eye test vouchers and contributions towards glasses.
• 24‑hour colleague assistance helpline.
• On‑ and off‑site occupational health service.
• Death‑in‑service salary contribution.
• Various wellbeing activities focused on mental and physical health.
• A complimentary state‑of‑the‑art all‑day dining staff restaurant serving a range of nutritious meals.

Recognition and Career Development

• Referral scheme "Introduce a Star" where you can earn up to £1,500.
• Instant colleague recognition and award programme with generous prizes.
• Colleague‑of‑the‑month nominations with generous prizes.
• Additional paid day off to celebrate your birthday.
• Internal transfer and promotion opportunities.
• In‑house training and development team with a strong focus on career progression and personal growth.
• Long‑service awards.

Memorable experiences

• Preferential room rates of £50 per overnight stay for yourself or your family across Maybourne.
• Hotel Guest Experience Stay including an overnight stay and wining and dining at our renowned restaurants and bars.
• 50% food and beverage discount across Maybourne.
• Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children's Party, etc.).
• Wedding and baby gifts.
• Retirement functions.

*Terms and conditions apply to all benefits. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.