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For Companies At a Glance
- Tasks: Lead service delivery and shape customer experiences in a dynamic environment.
- Company: Join The Config Team, a leader in SAP services with a focus on partnerships.
- Benefits: Excellent salary, flexible working, and a commitment to your professional growth.
- Why this job: Make a real impact by leading service excellence and mentoring future leaders.
- Qualifications: Strong experience in SAP AMS and proven leadership skills required.
- Other info: Inclusive workplace culture that values diversity and supports your success.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Lead the service. Shape the experience. Delight the customer.
Location: UK-wide, flexible working.
Salary: Excellent salary + benefits based on experience.
Employment: Permanent.
The Role
At The Config Team, we don’t just deliver SAP services. We build long-term partnerships that genuinely make a difference. As we continue to strengthen our AMS capability, we’re looking for a Senior / Lead Service Delivery Manager to take ownership of service excellence across our customer portfolio and help shape the future of our managed services offering. This is a senior, visible role with real influence, ideal for someone who enjoys working with senior stakeholders, and wants to lead from the front helping mentor and develop lesser experienced SDMs.
As our Senior / Lead Service Delivery Manager, you’ll be the strategic heartbeat of our AMS customer relationships. You’ll ensure services are delivered flawlessly against SLAs, while continuously improving how we operate, scale, and innovate. You’ll work closely with Account Managers, Delivery Leads, consultants, and partners to ensure our customers feel confident, supported, and delighted, every step of the way. This role goes beyond operational excellence. You’ll help define service strategy, shape new offerings, lead major incidents, and drive continual improvement across AMS.
Key responsibilities
- Owning end-to-end service delivery for SAP AMS customers, ensuring SLAs, KPIs, and commercial targets are consistently met.
- Acting as the senior escalation point for major incidents, leading resolution and stakeholder communications through to closure.
- Building trusted, long‑term relationships with customer and internal senior stakeholders.
- Leading ITIL‑aligned processes across incident, problem, change, and service request management.
- Managing service risks, breaches, and improvement plans with confidence and commercial awareness.
- Producing and presenting service performance reports, insights, and recommendations to customers and internal leadership.
- Owning and leading customer transitions into AMS, ensuring smooth, well‑governed onboarding.
- Driving continuous improvement of AMS services, processes, and methodologies.
- Contributing to and often leading the design of new service offerings, renewals, pricing, and SLAs.
- Supporting sales activity including RFP responses, customer presentations, and service proposals.
- Mentoring and supporting the wider delivery team, influencing resourcing and planning decisions.
We’re ideally looking for
- Strong experience in SAP AMS / Managed Services service delivery.
- Proven leadership across complex support environments with multiple stakeholders.
- Solid working knowledge of ITIL‑based service delivery, ideally with certification.
- Experience transitioning customers into SAP Managed Services.
- Confidence operating at senior stakeholder and leadership level.
- Excellent communication, relationship‑building, and influencing skills.
- Strong commercial awareness with the ability to balance cost, value, and customer satisfaction.
Nice to have
- Background in an SAP consultancy environment.
- SAP certifications.
Apply today! Our people are our greatest asset. We are dedicated to fostering an inclusive work environment built on trust, respect, and integrity, where everyone has the opportunity to succeed. We strive to create a workplace where all individuals feel welcome, safe, valued, and supported. We are committed to preventing discrimination of any kind and actively encourage applications from individuals of all backgrounds, including those from underrepresented groups. To ensure you can perform at your best during the hiring process, we are happy to accommodate any reasonable adjustments you may need. Together, we make the difference that creates a smile across the whole supply chain, starting with our team.
If you’re an experienced Service Delivery leader ready to step into a senior, influential role where you can shape services, lead people, and delight customers, we’d love to hear from you! For a full job description or if you have any questions, please submit your CV.
Senior Service Delivery Manager (SAP SDM) employer: The Config Team
Contact Detail:
The Config Team Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Delivery Manager (SAP SDM)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with potential employers on social media. Building relationships can open doors that a CV alone can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how you can contribute to their mission. This will help you tailor your responses and show you're genuinely interested in the role.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience and how it aligns with the role of Senior Service Delivery Manager. Highlight your leadership skills and ability to manage complex environments effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Service Delivery Manager (SAP SDM)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the specific skills and experiences that align with the Senior Service Delivery Manager role. Highlight your leadership experience in SAP AMS and any ITIL certifications you have, as these are key to impressing us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share your passion for service delivery and how you've successfully managed complex support environments in the past. This is your chance to show your personality!
Showcase Your Achievements: When detailing your work history, focus on quantifiable achievements. Did you improve service delivery metrics or enhance customer satisfaction? Numbers speak volumes, so let us see the impact you've made in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to be part of our team!
How to prepare for a job interview at The Config Team
✨Know Your SAP Inside Out
Make sure you brush up on your SAP AMS knowledge before the interview. Understand the key components of service delivery and be ready to discuss how you've successfully managed complex support environments in the past.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in mentoring and developing less experienced team members. Be ready to discuss how you've influenced stakeholders and driven service excellence in previous roles.
✨Master the Art of Communication
Since this role involves working with senior stakeholders, practice articulating your thoughts clearly and confidently. Think about how you can convey complex information in a way that builds trust and demonstrates your commercial awareness.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle major incidents or service transitions. Prepare specific scenarios from your past experiences where you successfully navigated challenges, ensuring you highlight your problem-solving skills and ITIL knowledge.
