Senior Service Delivery Manager

Job description

Lead the service. Shape the experience. Delight the customer.

• Role: Senior / Lead Service Delivery Manager (SAP SDM)

• Location: UK-wide, flexible working.

• Salary: Excellent salary + benefits based on experience.

• Employment: Permanent.

The Role

At The Config Team, we don\’t just deliver SAP services. We build long-term partnerships that genuinely make a difference. As we continue to strengthen our AMS capability, we\’re looking for a Senior / Lead Service Delivery Manager to take ownership of service excellence across our customer portfolio and help shape the future of our managed services offering.

This is a senior, visible role with real influence, ideal for someone who enjoys working with senior stakeholders, and wants to lead from the front helping mentor and develop lesser experienced SDMs.

As our Senior / Lead Service Delivery Manager, you\’ll be the strategic heartbeat of our AMS customer relationships. You\’ll ensure services are delivered flawlessly against SLAs, while continuously improving how we operate, scale, and innovate.

You\’ll work closely with