At a Glance
- Tasks: Manage Helpdesk tickets and provide excellent client support in a dynamic environment.
- Company: Join The Config Team, a leader in SAP supply chain solutions with a vibrant culture.
- Benefits: Enjoy 24 days holiday, private healthcare, and a paid birthday day off!
- Other info: Great opportunities for personal development and a supportive, inclusive workplace.
- Why this job: Kickstart your career in tech while making a real impact on client experiences.
- Qualifications: Customer service experience and a passion for technology are key.
The predicted salary is between 25000 - 32000 £ per year.
Employment: Permanent.
Location: Hybrid, Skelmersdale based.
Salary: Excellent basic salary, plus on-call allowance and benefits.
Benefits:
- 24 days holiday
- Paid birthday day off
- Paid volunteer day
- Holiday buy & sell
- Bupa private healthcare
- 5% employer matched pension contribution
- Life insurance 4x annual salary
- Electric car lease scheme
- Funded social events
- Investment in personal development
- You choose the charity we make the financial contribution
- CSR initiatives
- And much more!
Working Hours: 40 hours per week.
Shift Pattern:
- Week 1: 6am – 2.30pm
- Week 2: 9am – 5.30pm
- Week 3: 1.30pm - 10pm
On-Call: The role will also include a rotating on-call shift which will include weekends.
The Company: At The Config Team, we’re not a typical corporate consultancy, and we’re not a generic SAP/IT Consultancy. We are experts in SAP supply chain, and we do it exceptionally well. With 30+ years of experience and our own suite of products (like PreBilt™ for EWM), we help global brands create smarter, faster, more resilient supply chains.
The Role: This is an entry-level role for someone who is ready to step up: a recent graduate or early-career professional who has a passion for providing a great client experience, a willingness to get exposure to our SAP AMS department, and being able to grow within a well-respected global technology organisation then this role is for you. There may also be the opportunity to assist with wider projects and initiatives such as reporting, process improvement and documentation, master data management, occasional IT support and developing your own SAP functional knowledge. This is not an IT support position; this role focuses on the coordination and management of internal and external client tickets.
Requirements:
- Assist with the management of the Helpdesk system by taking ownership of new ticket and email allocation and monitoring.
- Ensure suitable quality assurance by working with the Helpdesk team to ensure emails and tickets are resolved within agreed SLAs and that suitable and timely updates are provided to internal and external customers.
- Review all Helpdesk tickets within Helpdesk tool, progressing with tickets, escalating any concerns or discrepancies with the relevant stakeholders to resolve.
- Provide suitable initial responses to Helpdesk internal and external customers in line with the agreed SLAs and governance.
- Gather process and IS requirements from customers and create suitable documentation in order to capture the information in a structured way.
- Ensure information for ticket, SLA table and client data remains accurate and that the data is appropriately updated to ensure accuracy is maintained.
- Ensure the correct utilisation types are allocated to tickets and booked correctly within Helpdesk tool.
- Provide ticket and 1st Line support to internal and external customers within agreed SLAs. This may include the investigation of ticket issues through to resolution and make any recommendations to improve processes.
- Ensure the accuracy and maintenance of the data with the Helpdesk tool application.
Required Skills:
- IT literate with good knowledge of the Microsoft suite of applications including Office365, Excel and PowerPoint.
- A valid UK driving license.
- Enjoys working with and has an interest in learning about new technology and computer systems.
- Able to collaborate and coordinate with internal and external teams and customers.
- Previous experience in a customer service position.
- An analytical thinker with a good attention to detail.
- Good communication skills and a friendly telephone manner.
Desired Skills:
- An understanding and/or basic knowledge of SAP or similar ERP systems, specifically within logistics would be beneficial but not required.
- Previous experience within a similar SAP / Technology support environment.
- A degree in a STEM or Computer Science related field.
Apply today: Our people are our greatest asset. We are dedicated to fostering an inclusive work environment built on trust, respect, and integrity, where everyone has the opportunity to succeed. We strive to create a workplace where all individuals feel welcome, safe, valued, and supported. We are committed to preventing discrimination of any kind and actively encourage applications from individuals of all backgrounds, including those from underrepresented groups. To ensure you can perform at your best during the hiring process, we are happy to accommodate any reasonable adjustments you may need. Together, we make the difference that creates a smile across the whole supply chain, starting with our team. For a full job description or if you have any questions, please submit your CV. We look forward to hearing from you.
AMS Helpdesk Analyst in Lincoln employer: The Config Team Ltd
The Config Team Ltd is an excellent employer for those looking to kickstart their career in product management within a dynamic Agile environment. Located in Liverpool, the company fosters a collaborative work culture that encourages innovation and personal growth, offering extensive benefits such as Bupa healthcare and a pension scheme, along with flexible remote/hybrid working options that enhance work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land AMS Helpdesk Analyst in Lincoln
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like The Config Team Ltd value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like The Config Team Ltd a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with The Config Team Ltd!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like The Config Team Ltd.
We think you need these skills to ace AMS Helpdesk Analyst in Lincoln
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for The Config Team Ltd!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at The Config Team Ltd
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
