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- Tasks: Lead service delivery for SAP AMS customers and drive continuous improvement.
- Company: Join The Config Team, a company focused on building long-term partnerships.
- Benefits: Inclusive work environment, opportunities for growth, and support for all backgrounds.
- Other info: Mentor a dynamic team and influence service strategy.
- Why this job: Shape the future of managed services and make a real impact.
- Qualifications: Strong experience in SAP AMS and proven leadership skills required.
The predicted salary is between 48000 - 72000 £ per year.
The Config Team builds long-term partnerships that genuinely make a difference. We’re looking for a Senior / Lead Service Delivery Manager to take ownership of service excellence across our customer portfolio and help shape the future of our managed services offering.
This is a senior, visible role with real influence, ideal for someone who enjoys working with senior stakeholders and wants to lead from the front helping mentor and develop lesser experienced SDMs.
As our Senior / Lead Service Delivery Manager, you’ll be the strategic heartbeat of our AMS customer relationships. You’ll ensure services are delivered flawlessly against SLAs, while continuously improving how we operate, scale, and innovate.
You’ll work closely with Account Managers, Delivery Leads, consultants, and partners to ensure our customers feel confident, supported, and delighted, every step of the way.
This role goes beyond operational excellence. You’ll help define service strategy, shape new offerings, lead major incidents, and drive continual improvement across AMS.
Key responsibilities:- Owning end-to-end service delivery for SAP AMS customers, ensuring SLAs, KPIs, and commercial targets are consistently met.
- Acting as the senior escalation point for major incidents, leading resolution and stakeholder communications through to closure.
- Building trusted, long-term relationships with customer and internal senior stakeholders.
- Leading ITIL-aligned processes across incident, problem, change, and service request management.
- Managing service risks, breaches, and improvement plans with confidence and commercial awareness.
- Producing and presenting service performance reports, insights, and recommendations to customers and internal leadership.
- Owning and leading customer transitions into AMS, ensuring smooth, well-governed onboarding.
- Driving continuous improvement of AMS services, processes, and methodologies.
- Contributing to and often leading the design of new service offerings, renewals, pricing, and SLAs.
- Supporting sales activity including RFP responses, customer presentations, and service proposals.
- Mentoring and supporting the wider delivery team, influencing resourcing and planning decisions.
- Strong experience in SAP AMS / Managed Services service delivery.
- Proven leadership across complex support environments with multiple stakeholders.
- Solid working knowledge of ITIL-based service delivery, ideally with certification.
- Experience transitioning customers into SAP Managed Services.
- Confidence operating at senior stakeholder and leadership level.
- Excellent communication, relationship-building, and influencing skills.
- Strong commercial awareness with the ability to balance cost, value, and customer satisfaction.
Nice to have:
- Background in an SAP consultancy environment.
- SAP certifications.
Our people are our greatest asset. We are dedicated to fostering an inclusive work environment built on trust, respect, and integrity, where everyone has the opportunity to succeed. We strive to create a workplace where all individuals feel welcome, safe, valued, and supported.
We are committed to preventing discrimination of any kind and actively encourage applications from individuals of all backgrounds, including those from underrepresented groups. To ensure you can perform at your best during the hiring process, we are happy to accommodate any reasonable adjustments you may need.
Together, we make the difference that creates a smile across the whole supply chain, starting with our team.
If you’re an experienced Service Delivery leader ready to step into a senior, influential role where you can shape services, lead people, and delight customers, we’d love to hear from you!
For a full job description or if you have any questions, please submit your CV.
Senior / Lead Service Delivery Manager (SAP SDM) in Leicester employer: The Config Team Ltd
Contact Detail:
The Config Team Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior / Lead Service Delivery Manager (SAP SDM) in Leicester
✨Tip Number 1
Network like a pro! Reach out to your connections in the SAP and service delivery space. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with potential employers, highlight your experience in managing complex support environments and your ITIL knowledge. Share specific examples of how you've improved service delivery and built strong relationships with stakeholders.
✨Tip Number 3
Prepare for interviews by researching the company’s service offerings and recent projects. Tailor your responses to demonstrate how your skills align with their needs, especially in terms of driving continuous improvement and managing customer transitions into AMS.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and contributing to our mission of delivering exceptional service.
We think you need these skills to ace Senior / Lead Service Delivery Manager (SAP SDM) in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior / Lead Service Delivery Manager. Highlight your experience in SAP AMS and service delivery, and don’t forget to showcase your leadership skills and ITIL knowledge!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Mention specific examples of how you've built relationships with stakeholders and led teams to success.
Showcase Your Achievements: When detailing your experience, focus on your achievements rather than just responsibilities. Use metrics where possible to demonstrate how you’ve met SLAs and improved service delivery in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at The Config Team Ltd
✨Know Your SAP Inside Out
Make sure you brush up on your SAP AMS knowledge before the interview. Understand the key services, SLAs, and KPIs that are relevant to the role. Being able to discuss specific examples of how you've successfully managed service delivery in the past will show that you're not just familiar with the concepts but have real-world experience.
✨Showcase Your Leadership Skills
This role is all about leading from the front, so be prepared to share examples of how you've mentored and developed others in your previous positions. Think about times when you've influenced stakeholders or led a team through a challenging situation. Highlighting these experiences will demonstrate your capability to take ownership and drive service excellence.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle major incidents or service transitions. Prepare by thinking through potential scenarios and your approach to resolving them. This will not only showcase your problem-solving skills but also your ability to communicate effectively under pressure, which is crucial for this role.
✨Build Rapport with Interviewers
Since this position involves working closely with senior stakeholders, it's important to establish a connection during your interview. Be personable, listen actively, and engage with your interviewers. Showing that you can build relationships will reflect your ability to do the same with customers and internal teams.