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- Tasks: Drive growth and manage strategic relationships with our SaaS customers.
- Company: The Config Team is a leading SAP Supply Chain Consultancy focused on employee well-being and development.
- Benefits: Enjoy 24 days holiday, paid volunteer day, private healthcare, and generous bonuses.
- Why this job: Join a collaborative culture with opportunities for international travel and career progression.
- Qualifications: Proven SaaS account management experience and strong relationship-building skills required.
- Other info: Hybrid working model and a chance to work with globally recognised customers.
The predicted salary is between 36000 - 60000 £ per year.
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Job title: Key Account Manager (Software)
Employment: Permanent
Location: Hybrid, UK based
Travel: International travel opportunities
Salary: Excellent basic salary and benefits, plus higher earning potential
Benefits: 24 days holiday, paid birthday day off, paid volunteer day, holiday buy & sell, Bupa private healthcare, 5% employer matched pension contribution, life insurance 4x annual salary, electric car lease scheme, funded social events, investment in personal development, you chose the charity we make the financial contribution, CSR initiatives, and much more!
The Role Overview
Join us as a Key Account Manager to drive growth across our existing SaaS customer base. You’ll manage strategic relationships, identify expansion opportunities, and ensure long-term success with our SAP Certified supply chain solutions trusted by global enterprises.
You’ll focus on maximising customer value, driving account growth, and maintaining high satisfaction and retention levels. Supported by our customer success team, technical specialists, and mentoring from leadership, you\’ll have the autonomy and resources to grow our most valuable accounts.
Essential:
- Proven track record in SaaS account management, customer success, or similar customer-facing roles within software/technology companies
- Experience managing enterprise-level B2B customer relationships with annual contract values of £50K+
- Demonstrated ability to identify and execute upselling and cross-selling opportunities within existing accounts
- Strong understanding of SaaS business metrics including churn, expansion revenue, net revenue retention, and customer lifetime value
- Experience managing renewal processes and contract negotiations
- Ability to build and maintain strategic relationships with C-level executives and senior stakeholders
Highly Advantageous:
- Experience with Supply Chain, Warehouse Management, ERP, SAP, or similar enterprise software solutions
- Background in managing SaaS customers within Manufacturing, Logistics, or Supply Chain industries
- Track record of achieving account growth targets and customer retention KPIs
- Experience with account planning, customer success methodologies, and value realization frameworks
- Understanding of software implementation processes and customer onboarding journeys
Key Competencies:
- Excellent relationship building and communication skills
- Strategic thinking and account planning capabilities
- Strong negotiation and commercial acumen
- Ability to understand complex technical solutions and translate business value
- Customer-centric mindset with focus on long-term partnership development
- Results-driven approach with ability to work autonomously
- Orchestrate internal resources across Marketing, SDR and Pre-Sales to execute growth plans
The Config Team
- A leading SAP Supply Chain Consultancy, with a people-centric and collaborative culture focused on employee well-being, learning and development and creating an excellent place to work for our people.
- Why Apply for This Position with The Config Team
- Generous sales bonuses and annual salary reviews with strong earning potential from account growth
- UK & Australian based, with international business expensed travel opportunities to visit key customers
- Hybrid working and modern day working practices to support work-life balance
- Celebrate being part of an Investors In People Gold Accredited organisation
- Excellent career progression and L&D opportunities available within our growing sales team
- Opportunity to work with globally recognised customers and build lasting strategic partnerships
- Established customer base providing immediate opportunities for relationship building and growth
Find out more about Life At The Config Team on Glassdoor where we are proud that current and past colleagues highly rate us: https://www.glassdoor.co.uk/Overview/Working-at-The-Config-Team-EI_IE1831019.11,26.htm
Our Values: Teamwork – Skills – People – Customers – Innovation – Results
If you would like to find out more, we would love to hear from you soon. Please submit your CV.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Industries
IT Services and IT Consulting
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Key Account Manager (Software) employer: The Config Team Ltd
Contact Detail:
The Config Team Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager (Software)
✨Tip Number 1
Familiarise yourself with the specific SaaS solutions offered by The Config Team. Understanding their products and how they fit into supply chain management will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with current or former employees of The Config Team on platforms like LinkedIn. This can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your previous successes in managing enterprise-level accounts. Be ready to share specific examples of how you've driven growth and maintained customer satisfaction, as these are key aspects of the role.
✨Tip Number 4
Research the latest trends in supply chain technology and SaaS metrics. Being knowledgeable about industry developments will not only impress your interviewers but also demonstrate your commitment to staying ahead in the field.
We think you need these skills to ace Key Account Manager (Software)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in SaaS account management and customer success. Use specific examples that demonstrate your ability to manage enterprise-level B2B relationships and achieve account growth.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Key Account Manager role at The Config Team. Mention how your skills align with their requirements, particularly in managing strategic relationships and driving customer satisfaction.
Showcase Relevant Metrics: When detailing your past experiences, include quantifiable achievements such as revenue growth percentages, customer retention rates, or successful upselling initiatives. This will help illustrate your impact in previous roles.
Research The Config Team: Familiarise yourself with The Config Team's values and culture. Mention specific aspects of their work environment or projects that resonate with you in your application, showing that you are genuinely interested in being part of their team.
How to prepare for a job interview at The Config Team Ltd
✨Know Your SaaS Metrics
Familiarise yourself with key SaaS business metrics such as churn, expansion revenue, and customer lifetime value. Being able to discuss these metrics confidently will demonstrate your understanding of the industry and your ability to drive account growth.
✨Showcase Relationship Management Skills
Prepare examples of how you've successfully built and maintained relationships with C-level executives and senior stakeholders. Highlight specific instances where your relationship management led to upselling or cross-selling opportunities.
✨Understand the Company’s Solutions
Research The Config Team's SAP Certified supply chain solutions thoroughly. Be ready to discuss how these solutions can benefit potential clients and how you can leverage them to maximise customer value.
✨Prepare for Negotiation Scenarios
Anticipate questions related to contract negotiations and renewal processes. Prepare to discuss your approach to these situations, including any strategies you've used to achieve successful outcomes in the past.
