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- Tasks: Provide IT support, troubleshoot issues, and manage security systems.
- Company: Join an award-winning tech consultancy focused on digital supply chain solutions.
- Benefits: Enjoy hybrid work, private healthcare, 24 days holiday, and your birthday off paid.
- Why this job: Be part of a people-centric culture that values collaboration and continuous learning.
- Qualifications: Knowledge of MS 365, strong problem-solving skills, and experience in IT support.
- Other info: We welcome applicants from all backgrounds and offer reasonable adjustments during hiring.
The predicted salary is between 28800 - 43200 £ per year.
The Config Team – If you’re an IT professional looking for your next role then look no further than The Config Team! Home of Digital Supply Chain.
Job title: IT Support Analyst.
Location: Hybrid working but with the expectation the candidate can travel to our Skelmersdale office.
Travel: Some travel may be required but this will be infrequent.
Package: Excellent basic salary, state-of-the-art equipment, bupa private healthcare, 24 days holiday, life insurance 4x annual salary, volunteer day, your birthday off paid, company-funded charity donation of your choice, salary sacrifice electric car lease scheme, free access to external wellbeing resources, 5% matched pension.
The Company
This is your opportunity to work for an award-winning and Investors In People Gold organisation with a workforce based across the UK, Europe and Australia. We are a leading supply chain tech consultancy with a focus on SAP software implementation. At our core, we’re committed to fostering a people-centric culture that values collaboration, employee well-being and continuous learning and development.
- Provide technical support and guidance to the IT support team to ensure the resolution of all IT-related issues in a timely and effective manner.
- Assisting with the development and maintenance of IT support procedures and policies, ensuring they are updated and aligned with best practices.
- Involvement with regular security assessments and audits to identify vulnerabilities and risks, and recommend appropriate measures to address them.
- To be regularly on-site to provide IT support for users, AV technical support.
- Manage and monitor the organization\’s security systems, including firewalls, intrusion detection/prevention systems, and security incident and event management systems.
- Device health monitoring and troubleshooting, update jobs and disk clean-ups using device management software.
- Microsoft 365 administration including mailbox/user/group creation and maintenance.
- Using Power BI/Power Automate & Power Apps to create/maintain reports/apps/tasks.
- SharePoint administration including data migration and creation of sites.
- Maintaining the asset register ensuring the IT team have a accurate information on all items in the inventory.
The Role
Responsible for providing technical assistance, troubleshooting, and problem resolution to end-users within the company, ensuring timely and effective support for all IT-related issues. They will work closely with the IT team to ensure the efficient and effective use of technology resources. They will also get involved with the organization\’s information security program, ensuring the confidentiality, integrity, and availability of information assets.
Required Skills
- Knowledge of MS 365 Suite and administration.
- Ability to create technical documentation.
- Good analytical and problem-solving skills.
- Good communication, networking and relationship skills.
- Display results orientation, flexibility, enthusiasm and the ability to work collaboratively with internal and external stakeholders.
Desirable Skills
- Knowledge of information security best practices, regulatory requirements, and industry standards.
- Asset Management knowledge.
- IT Hardware/Device Maintenance & Monitoring.
- Experienced in managing/administering SharePoint sites.
- Proven experience in a similar IT support or help desk role.
Apply today
Our people are our greatest asset. We are dedicated to fostering an inclusive work environment built on trust, respect, and integrity, where everyone has the opportunity to succeed. We strive to create a workplace where all individuals feel welcome, safe, valued, and supported.
We are committed to preventing discrimination of any kind and actively encourage applications from individuals of all backgrounds, including those from underrepresented groups. To ensure you can perform at your best during the hiring process, we are happy to accommodate any reasonable adjustments you may need.
Together, we make the difference that creates a smile across the whole supply chain, starting with our team.
Find out more about life at The Config Team, visit Glassdoor:
https://www.glassdoor.co.uk/Overview/Working-at-The-Config-Team-EI_IE1831019.11,26.htm
For a full job description or if you have any questions, please submit your CV.
We look forward to hearing from you. #J-18808-Ljbffr
IT Support Analyst employer: The Config Team Ltd
Contact Detail:
The Config Team Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Familiarise yourself with the Microsoft 365 Suite, as it's a key requirement for the IT Support Analyst role. Consider taking online courses or tutorials to enhance your skills in administration and troubleshooting within this platform.
✨Tip Number 2
Brush up on your knowledge of information security best practices. Being able to discuss recent trends or challenges in cybersecurity during your interview can demonstrate your proactive approach and understanding of the field.
✨Tip Number 3
Prepare to showcase your problem-solving skills by thinking of specific examples from your past experiences where you successfully resolved IT issues. This will help you illustrate your analytical abilities and results-oriented mindset.
✨Tip Number 4
Since the role involves collaboration with various stakeholders, practice your communication skills. Be ready to explain technical concepts in simple terms, as this will be crucial when providing support to end-users.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the IT Support Analyst role. Focus on your knowledge of MS 365 Suite, technical documentation, and any previous help desk roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific experiences that demonstrate your problem-solving skills and ability to work collaboratively with teams.
Highlight Relevant Skills: In your application, emphasise your analytical skills, communication abilities, and any experience with security systems or SharePoint administration. These are key aspects of the role that the company is looking for.
Showcase Continuous Learning: Mention any ongoing training or certifications related to IT support or information security. This demonstrates your commitment to professional development and aligns with the company's focus on continuous learning.
How to prepare for a job interview at The Config Team Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft 365 administration, SharePoint management, and any relevant IT support roles. Highlight specific examples where you've successfully resolved technical issues or improved processes.
✨Demonstrate Problem-Solving Abilities
During the interview, be ready to tackle hypothetical scenarios that test your analytical and problem-solving skills. Explain your thought process clearly and how you would approach troubleshooting various IT-related issues.
✨Emphasise Communication Skills
Since the role involves working closely with end-users and the IT team, showcase your ability to communicate effectively. Provide examples of how you've built relationships and collaborated with others to achieve common goals.
✨Research the Company Culture
Familiarise yourself with The Config Team's people-centric culture and values. Be prepared to discuss how your personal values align with theirs and how you can contribute to fostering a positive work environment.
