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- Tasks: Provide IT support, troubleshoot issues, and assist with security assessments.
- Company: Join an award-winning tech consultancy focused on supply chain solutions.
- Benefits: Enjoy hybrid work, private healthcare, 24 days holiday, and a birthday off paid.
- Why this job: Be part of a people-centric culture that values collaboration and continuous learning.
- Qualifications: Knowledge of MS 365 and good problem-solving skills are essential.
- Other info: We welcome applicants from all backgrounds and offer reasonable adjustments during hiring.
The predicted salary is between 28800 - 43200 £ per year.
4 days ago Be among the first 25 applicants
The Config Team – If youre an IT professional looking for your next role then look no further than The Config Team! Home of Digital Supply Chain.
Job title: IT Support Analyst.
Location: Hybrid working but with the expectation the candidate can travel to our Skelmersdale office.
Travel: Some travel may be required but this will be infrequent.
Package: Excellent basic salary, state-of-the-art equipment, bupa private healthcare, 24 days holiday, life insurance 4x annual salary, volunteer day, your birthday off paid, company-funded charity donation of your choice, salary sacrifice electric car lease scheme, free access to external wellbeing resources, 5% matched pension.
The Company
This is your opportunity to work for an award-winning and Investors In People Gold organisation with a workforce based across the UK, Europe and Australia. We are a leading supply chain tech consultancy with a focus on SAP software implementation. At our core, were committed to fostering a people-centric culture that values collaboration, employee well-being and continuous learning and development.
- Provide technical support and guidance to the IT support team to ensure the resolution of all IT-related issues in a timely and effective manner.
- Assisting with the development and maintenance of IT support procedures and policies, ensuring they are updated and aligned with best practices.
- Involvement with regular security assessments and audits to identify vulnerabilities and risks, and recommend appropriate measures to address them.
- To be regularly on-site to provide IT support for users, AV technical support.
- Manage and monitor the organization\’s security systems, including firewalls, intrusion detection/prevention systems, and security incident and event management systems.
- Device health monitoring and troubleshooting, update jobs and disk clean-ups using device management software.
- Microsoft 365 administration including mailbox/user/group creation and maintenance.
- Using Power BI/Power Automate & Power Apps to create/maintain reports/apps/tasks.
- SharePoint administration including data migration and creation of sites.
- Maintaining the asset register ensuring the IT team have a accurate information on all items in the inventory.
The Role
Responsible for providing technical assistance, troubleshooting, and problem resolution to end-users within the company, ensuring timely and effective support for all IT-related issues. They will work closely with the IT team to ensure the efficient and effective use of technology resources. They will also get involved with the organization\’s information security program, ensuring the confidentiality, integrity, and availability of information assets.
Required Skills
- Knowledge of MS 365 Suite and administration.
- Ability to create technical documentation.
- Good analytical and problem-solving skills.
- Good communication, networking and relationship skills.
- Display results orientation, flexibility, enthusiasm and the ability to work collaboratively with internal and external stakeholders.
Desirable Skills
- Knowledge of information security best practices, regulatory requirements, and industry standards.
- Asset Management knowledge.
- IT Hardware/Device Maintenance & Monitoring.
- Experienced in managing/administering SharePoint sites.
- Proven experience in a similar IT support or help desk role.
Apply today
Our people are our greatest asset. We are dedicated to fostering an inclusive work environment built on trust, respect, and integrity, where everyone has the opportunity to succeed. We strive to create a workplace where all individuals feel welcome, safe, valued, and supported.
We are committed to preventing discrimination of any kind and actively encourage applications from individuals of all backgrounds, including those from underrepresented groups. To ensure you can perform at your best during the hiring process, we are happy to accommodate any reasonable adjustments you may need.
Together, we make the difference that creates a smile across the whole supply chain, starting with our team.
Find out more about life at The Config Team, visit Glassdoor:
https://www.glassdoor.co.uk/Overview/Working-at-The-Config-Team-EI_IE1831019.11,26.htm
For a full job description or if you have any questions, please submit your CV.
We look forward to hearing from you.
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Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
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Job function
Information Technology
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Industries
IT System Training and Support
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IT Support Analyst employer: The Config Team Ltd
Contact Detail:
The Config Team Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Familiarise yourself with Microsoft 365 administration, as this is a key requirement for the IT Support Analyst role. Consider taking online courses or tutorials to enhance your skills in user and group management, which will make you stand out.
✨Tip Number 2
Brush up on your knowledge of information security best practices. Being able to discuss how you would handle security assessments and audits during an interview can demonstrate your proactive approach to IT support.
✨Tip Number 3
Network with current employees or alumni from The Config Team on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare to showcase your problem-solving skills through real-life examples. Think of specific instances where you've successfully resolved IT issues, as this will help illustrate your capabilities to the hiring team.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the IT Support Analyst role. Focus on your knowledge of MS 365 Suite, technical documentation, and any previous help desk roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific aspects of The Config Team that resonate with you, such as their commitment to employee well-being and continuous learning.
Highlight Relevant Skills: In your application, emphasise your analytical and problem-solving skills, as well as your ability to work collaboratively. Mention any experience with SharePoint administration or information security best practices.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at The Config Team Ltd
✨Show Your Technical Skills
Make sure to brush up on your knowledge of Microsoft 365 Suite and SharePoint administration. Be prepared to discuss your experience with device management software and any troubleshooting you've done in previous roles.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've resolved IT-related issues in the past. Highlight your analytical skills and how you approach problem-solving, as this role requires quick and effective solutions.
✨Communicate Effectively
Since good communication is key in this role, practice explaining technical concepts in simple terms. Be ready to showcase your ability to work collaboratively with both technical and non-technical stakeholders.
✨Understand Security Best Practices
Familiarise yourself with information security best practices and regulatory requirements. Be prepared to discuss how you would contribute to the organisation's information security programme during the interview.
