At a Glance
- Tasks: Manage communications, organise training events, and support various healthcare programmes.
- Company: Join a not-for-profit community interest company transforming primary care in London.
- Benefits: Gain valuable experience, develop skills, and contribute to meaningful healthcare initiatives.
- Other info: Flexible working environment with opportunities for personal and professional growth.
- Why this job: Be part of a team making a real difference in local healthcare and workforce development.
- Qualifications: Strong organisational skills and a passion for healthcare administration.
The predicted salary is between 25650 - 31350 £ per year.
The Confederation, Hillingdon CIC works with General Practice and oher healthcare providers to deliver its vision for “Hillingdon to deliver the best primary care outcomes for patients in the whole of London”.
We are a not-for-profit community interest company.
The Confederation works to develop and support individual GP practices, PCNs and Neighbourhoods and their changing needs.
We deliver excellent clinical services ourselves both at scale and complementary to General Practice.
We are the provider representative voice for local General Practice into the wider NHS and other Partners.
We are ‘of the NHS’ but independent, innovative and transformational.
The Confederation determines to develop as an attractive place to work, providing rewarding roles and opportunities to grow in order to attract and retain great staff that in turn delivers our vision.
Our Values
General Information about the NW London Training Hub
The NW London Training Hub (NWL TH) is a consortium of the eight local borough training hubs: Brent, Central London, Ealing, Hammersmith & Fulham, Harrow, Hillingdon, Hounslow, West London across the geography of NWL.
The Confederation Hillingdon CIC, hold the prime contract with NHS England (NHSE) and we operate a hub-and-spoke delivery model which reflects a preference for a borough-based approach.
Our strategic direction is coordinated by our central management team, which manages day to day business operations.
Our local borough subcontract holders and our Clinical Senate provide strategic overview, ensuring alignment with national priorities.
Monthly operational group meetings with Locality Training Hubs (THs) enable us to stay connected to PCN and practice needs.
NWL TH operates within the framework of the NHS Long Term Workforce Plan, the NHS England Workforce Development Workplan, and the NHS 10-Year Plan, embedding their principles into our local delivery.
These national strategies emphasise train, retain, and reform, the creation of skilled multi‑professional teams, and the development of neighbourhood health models to reduce health inequalities and improve population health outcomes.
Our work directly supports these ambitions by delivering contractual KPIs and addressing the workforce, training, and educational needs of primary care across our ICT.
We review our strategy annually ensuring we stay on track in achieving our ambition to allow all primary care team members to develop and grow throughout their careers, creating a skilled workforce and making General Practice a desirable career option.
NWL Training Hub is embedded in General Practice and understands the importance of systems, place, and neighbourhood, as well as the need for integrated, skilled teams.
We work closely with local borough Training Hubs, which in turn collaborate with GP practices, PCNs, GP Federations, and other partners to identify educational needs.
We respond to local priorities and adapt our approaches accordingly, tailoring support to practice requirements.
We embrace diversity, encourage participation and inclusion, and promote wellbeing initiatives.
Our approach is agile, adjusting to changing commissioning landscapes, political priorities, and financial constraints.
We embed best practice through cost-effective, evidence‑based interventions, respond to emerging needs, and make optimal use of designated funds.
We adapt training delivery to scale for maximum system benefit, meeting the economic and social needs of our communities, workforce, and the broader ICT.
This includes building robust neighbourhoods, reducing health inequalities, and improving health outcomes.
We aim to extend our offers to include care homes, dentistry, optometry, and pharmacy, and work closely with Higher Education Institutions (HEIs) to ensure collaboration on placement numbers and quality.
Job Summary
The NWL Training Hub is an organisation providing an enabling training and workforce function to the primary care workforce of the NW London geography.
NWL’s population is complex and very varied, as is its workforce, which is also very dispersed, reflecting the fact that it includes over 330 autonomous GP practices.
In this role, you will play a pivotal part in managing the shared inbox, handling enquiries, and coordinating stakeholder communications.
You will be responsible for organising course bookings, training events, calendars, and logistics, as well as preparing agendas, minutes, and documentation for meetings.
The role includes supporting communication and engagement activities such as newsletters, website updates, and central team communications.
You will also provide administrative support across a wide range of programmes delivered by the Training Hub, including:
- ARRS (Additional Roles Reimbursement Scheme) workshops
- Enhanced Service training sessions
- Clinical and non-clinical workforce development initiatives
- Leadership and management development programmes
- Continuing Professional Development (CPD) courses
- Manage the shared inbox, respond to enquiries and coordinate stakeholder communications to ensure timely and effective information flow.
- Coordinate course bookings, training events, calendars and logistics.
- Prepare agendas, minutes and documentation for meetings, supporting effective governance and follow‑up.
- Lead on communication and engagement activities, including supporting newsletters, website updates and central team communications.
- Maintain accurate records, databases, registers and Share Point content to support compliance and operational effectiveness.
- Support financial processes, including processing invoices, purchase orders (POs) and tracking expenditure.
- Provide comprehensive administrative support across all Training Hub programmes and initiatives, including fellowship, mentorship, ARRS workshops, enhanced service training, and other workforce development programmes.
- Primary Responsibilities
- Training Coordination and Administration
- Coordinate all aspects of course bookings, training events, and related logistics, including venue arrangements, calendar management, and liaison with speakers and participants.
- Maintain up‑to‑date records, databases, registers, and Share Point content, ensuring data accuracy and accessibility.
- Provide administrative support across all programmes, adapting to changing priorities as required.
- Prepare agendas, take minutes, and produce documentation for meetings, ensuring timely distribution and follow‑up on actions.
- Communications and Engagement
- Manage the shared inbox and act as a first point of contact for enquiries.
- Coordinate stakeholder communications, including newsletters, website updates and central team communications, to keep all parties informed and engaged.
- Evaluation & Reporting
- Support with KPI returns and ensure timely submission.
- Support use of systems such as the Med Tribe platform, surveys.
- Support the team with projects when required.
- Identify process improvements and contribute to best practice.
- Support financial processes by raising and tracking invoices, processing purchase orders and maintaining financial records in line with organisational procedures.
- Other Information
- Please note that previous candidates that have applied for this post do not need to apply again.
- Interviews to take place in person on 24th September at The Pembroke Centre in Ruislip.
Person Specification
- Understanding of NHS regulatory frameworks and compliance requirements
- Highly organised and detail‑oriented, able to manage multiple priorities and deliver programmes on time and to a high standard
- Proven experience in managing shared inboxes, handling enquiries, and coordinating stakeholder communications
- Ability to keep full, accurate and up to date records to a high standard
- Experience preparing agendas, taking minutes, and producing documentation for meetings
- Strong administrative skills, with the ability to provide support across multiple programmes.
- Basic understanding and knowledge in using Medtribe and Survey platforms
- Ability to manage multiple projects and priorities effectively
- Ability to prepare and produce concise yet insightful communications for dissemination across multiple stakeholders
- Excellent communication skills, both written and verbal, with the ability to produce engaging content for newsletters, websites and central team communications
- Skilled in building and maintaining relationships with stakeholders at all levels
- Self‑motivated, energetic and enthusiastic, with an appetite to learn
- Ability to work with data and informatics
- Team working skills and can do attitude including cross cover for colleagues if required
- Proficient in Microsoft Office and digital collaboration tools
- Flexible and adaptable to changing priorities in a fast‑paced environment
- Experience of working in primary care or a healthcare training environment
- #J-18808-Ljbffr
Training Hub Administrator in London employer: The-Confederation,-Hillingdon-Cic
The Confederation, Hillingdon CIC is an exceptional employer dedicated to fostering a supportive and innovative work environment for its staff. With a strong focus on employee growth and development, we offer rewarding roles that align with our mission to improve primary care outcomes in London. Our inclusive culture promotes wellbeing and collaboration, ensuring that every team member feels valued and empowered to make a meaningful impact in the community.
Contact Details:
The-Confederation,-Hillingdon-Cic Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Training Hub Administrator in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like The-Confederation,-Hillingdon-Cic.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at The-Confederation,-Hillingdon-Cic.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like The-Confederation,-Hillingdon-Cic, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Training Hub Administrator in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at The-Confederation,-Hillingdon-Cic.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at The-Confederation,-Hillingdon-Cic.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to The-Confederation,-Hillingdon-Cic. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at The-Confederation,-Hillingdon-Cic. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at The-Confederation,-Hillingdon-Cic
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research The-Confederation,-Hillingdon-Cic’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
