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For Companies At a Glance
- Tasks: Support membership growth and engage with prospective members in a vibrant community.
- Company: Join The Conduit, a hub for social and environmental change enthusiasts.
- Benefits: Competitive salary and the chance to make a real impact.
- Why this job: Be part of a mission-driven team that fosters creativity and innovation.
- Qualifications: 1-3 years in sales or customer-facing roles; strong communication skills.
- Other info: Dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Company Overview
The Conduit serves as a home for people passionate about achieving positive social, environmental and economic change. Our community shares our belief that the world’s most pressing problems are better understood as opportunities waiting for entrepreneurial solutions. The Conduit’s mission is to convene a collaborative community that scales and accelerates solutions to the world’s greatest challenges and provide its community with a physical home, with industry leading sustainable and ethical hospitality, where creativity and innovation can flourish. Our members are from all over the world, from all sectors and industries and are representative of the world we live in.
Role Summary
We are looking for a proactive and commercially minded Membership Associate to support the continued growth of The Conduit’s individual, executive and corporate membership tiers. This role plays an important part in maintaining pipeline momentum, ensuring CRM accuracy, supporting high-quality member journeys, and contributing to the operational engine behind membership growth. Working across both the Membership and Premium Tier teams, you will help translate interest into engagement through strong coordination, communication and follow-through.
As our ideal candidate will have:
- Confidence and warmth when communicating with new people
- A positive, can-do attitude and eagerness to learn
- Motivation to work towards targets and team goals
- Strong curiosity about prospective members’ needs
- Enthusiasm for The Conduit’s mission and community
- Interest in membership, hospitality or community-driven environments
Key Responsibilities
- From first contact, you will act as a knowledgeable and welcoming ambassador for The Conduit, supporting prospective members through the sales journey.
- Membership Sales & Enquiries
- Respond to inbound membership enquiries in a timely and professional manner
- Support outbound outreach activity to prospective members
- Conduct and assist with membership tours and follow-ups
- Maintain accurate records in the CRM and support pipeline management
- Assist in achieving monthly and annual membership acquisition targets
- Support pipeline progression through timely follow-ups and structured tracking
- Contribute to conversion optimisation through consistent CRM hygiene and reporting
- Identify high-potential individual members who may be suitable for premium tiers
- Support delivery of Open Days and membership events
- Help identify and engage prospective members across priority sectors
- Work closely with the Membership team to nurture leads through the funnel
- Encourage referrals and support organic community growth
- Provide excellent candidate experience throughout the sales journey
- Support the new member onboarding process
- Ensure smooth handover of new members into the community team
- Maintain high standards of communication and service
- Contribute to an inclusive and balanced membership pipeline
- Maintain accurate CRM records across premium tier pipelines
- Support preparation of briefing materials for senior-level meetings and tours
- Coordinate logistics for curated introductions, roundtables and executive events
- Assist with onboarding communications and lifecycle touchpoints
- Track engagement data and benefit utilisation to support reporting and renewal conversations
- Support preparation of quarterly pipeline and engagement reports
- Assist the teams with reporting and pipeline updates
- Help maintain CRM data quality and segmentation
- Actively support The Conduit’s Diversity, Equity & Inclusion commitments
- Support additional membership team tasks as reasonably required
Skills & Experience
- Approximately 1–3 years’ experience in sales, membership, hospitality, community or customer-facing roles (or strong relevant internship/graduate experience)
- Comfortable working towards KPIs and targets
- Strong written and verbal communication skills in English
- Highly organised with strong attention to detail
- Ability to prioritise tasks and manage a busy workload
- Proactive mindset with willingness to learn
- Interest in social impact, purpose-driven business or membership communities
- Additional languages are a plus
- Interest in B2B membership, partnerships or premium communities
- Comfort working with data, reporting and CRM systems
- Professional communication style suited to engaging senior stakeholders
- Strong organisational skills with the ability to manage multiple pipelines
Key Competencies
- Builds positive relationships with colleagues and prospective members
- Collaborative team player
- Takes ownership of tasks and follows through
- Open to feedback and continuous improvement
- Aligned with The Conduit’s mission and values
- Curious and proactive in supporting community growth
- Adaptable and comfortable in a fast-moving environment
Compensation: Competitive salary
Membership Associate employer: The Conduit
Contact Detail:
The Conduit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Associate
✨Tip Number 1
Get to know The Conduit inside out! Familiarise yourself with our mission and values, so you can genuinely connect with prospective members. When you chat with them, let your enthusiasm shine through – it’s contagious!
✨Tip Number 2
Don’t just wait for inquiries to come to you; be proactive! Reach out to potential members in sectors that align with our community. A friendly email or a quick call can make all the difference in sparking their interest.
✨Tip Number 3
Keep your CRM game strong! Make sure you’re updating records regularly and tracking interactions. This will help us maintain a smooth pipeline and ensure no potential member slips through the cracks.
✨Tip Number 4
Remember, it’s all about the experience! From the first contact to onboarding, make sure every interaction is warm and welcoming. A great candidate experience can turn prospects into lifelong members.
We think you need these skills to ace Membership Associate
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for The Conduit's mission shine through. We love candidates who are excited about social impact and community-driven environments, so don’t hold back on sharing why you want to be part of our journey!
Tailor Your Experience: Make sure to highlight any relevant experience in sales, membership, or hospitality. We want to see how your background aligns with the Membership Associate role, so be specific about your achievements and how they relate to what we do at The Conduit.
Be Personable: Remember, we’re looking for someone who can build relationships with prospective members. Use a warm and friendly tone in your application to reflect your communication style. Show us that you’re approachable and ready to engage with our diverse community!
Keep It Organised: A well-structured application speaks volumes about your organisational skills. Make sure your CV and cover letter are clear, concise, and free of errors. We appreciate attention to detail, especially since you'll be managing CRM data and member journeys!
How to prepare for a job interview at The Conduit
✨Know The Conduit Inside Out
Before your interview, dive deep into The Conduit's mission and values. Understand their focus on social, environmental, and economic change. This will not only help you answer questions but also show your genuine enthusiasm for being part of their community.
✨Showcase Your People Skills
As a Membership Associate, you'll be the face of The Conduit. Practice how you can communicate confidently and warmly with prospective members. Think of examples from your past experiences where you've built relationships or provided excellent customer service.
✨Be Data Savvy
Familiarise yourself with CRM systems and data management. Be ready to discuss how you’ve used data in previous roles to track progress or improve processes. Highlighting your organisational skills and attention to detail will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and adaptability. Think about scenarios where you've had to manage multiple tasks or work towards targets. Prepare specific examples that demonstrate your proactive mindset and ability to thrive in a fast-paced environment.