At a Glance
- Tasks: Lead guest relations, manage bookings, and ensure a seamless dining experience.
- Company: Exciting new rooftop restaurant in Covent Garden focused on sustainability and exceptional food.
- Benefits: Competitive salary, generous leave, healthcare, and professional development opportunities.
- Other info: Join a supportive team that values inclusivity and personal growth.
- Why this job: Be the face of a unique dining experience and create memorable moments for guests.
- Qualifications: Experience in high-end restaurants, strong communication skills, and a passion for hospitality.
The predicted salary is between 37000 - 40000 £ per year.
The Concept
Nettle is a new rooftop restaurant at The Conduit in Covent Garden, that will open in Mid September 2026
Guided by the British landscape, Nettle celebrates exceptional seasonal produce, transforming carefully sourced ingredients into thoughtful, unexpected dishes.
Rooted in sustainability, provenance and craftsmanship, the restaurant champions the very best of the British Isles through a menu that respects nature, embraces seasonality and creates memorable dining experiences.
More than just a restaurant, Nettle is a place where members and guests come together over exceptional food, warm hospitality and meaningful conversation.
Every detail reflects our belief in honouring nature's ingredients while delivering a refined yet welcoming experience.
We're looking for...
As Guest Relations Manager, you are the face of Nettle, leading the welcome, setting the tone, and ensuring every guest feels seen, valued, and expertly cared for.
This is a guest facing role requiring natural charm, exceptional communication, and strong organisational skills.
You’ll manage bookings, respond to guests, coordinate floor plans, and work closely with the FOH and management teams to ensure a seamless, elevated guest experience.
The Role
Key Responsibilities
- Serve as the first point of contact for all guests, offering a warm, polished, and professional welcome
- Manage and optimise the reservation system, balancing high volume with à la carte dining.
- Liaise with the kitchen and floor teams to ensure smooth table turns and timely service
- Personally oversee the arrival and care of VIPs, including stakeholders, artists, and high-profile guests, with discretion and grace
- Keep guest notes updated to help build meaningful relationships and lasting impressions
- Support the training and development of junior FOH team members, setting the standard for tone, etiquette, and professionalism
- Maintain an immaculate FOH presentation and ensure all guest facing areas are welcoming and efficient
- Contribute to service planning, events, and special initiatives alongside the senior team
- Ensure all guest interactions reflect the restaurant’s commitment to inclusivity, sustainability, and cultural awareness
- What You’ll Bring
- Proven experience as a Maître d’, senior host, or FOH lead in a high end or high volume restaurant
- Impeccable guest facing confidence and natural charisma
- Fluent understanding of service flow around theatre or timed dining experiences
- Strong operational knowledge of reservation and booking systems (e. g Seven Rooms)
- A collaborative spirit, willing to lead, support, and work closely with the team
- Interest in modern British food, wine, and cocktails; WSET Level 1 or similar is a bonus
- A meticulous eye for detail and a commitment to excellence at every level
Personality & Values
- Charismatic & Approachable: You create a warm and welcoming environment, making guests feel immediately at ease through confident and natural hospitality
- Service-Driven: You take genuine pride in delivering outstanding service, consistently seeking to exceed guest expectations at every opportunity.
- Collaborative by Nature: You work well within a team, supporting your colleagues proactively and contributing to a strong, respectful service culture.
- Calm Under Pressure: You thrive in fast paced environments, especially during theatre service, and remain composed, focused, and solutions oriented
- Organised & Detail Oriented: You maintain control over bookings, floor plans, and guest flow with precision, ensuring a seamless and efficient operation.
- Curious & Motivated: You bring energy, enthusiasm, and a desire to continually learn and develop, both personally and professionally
- Respectful & Inclusive: You treat all guests and team members with kindness, professionalism, and sensitivity
- What you\\'ll get in return
- Competitive salary with bonus and full company benefits
- 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
- Healthcare & wellbeing: Aviva Digicare, Medicash
- Family benefits: Enhanced maternity, paternity, and adoption leave. 2 days additional leave after returning from maternity leave, day off for your baby\\'s first birthday, enhanced family leave
- Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products
- Development opportunities: Professional subscriptions, ongoing training and structured career pathways
- Meals on duty included
We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.
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Guest Relations Manager in City of Westminster employer: The Conduit
The Conduit is an exceptional employer that fosters a vibrant work culture centred around social, environmental, and economic change. As the Head of Editorial, you will thrive in a collaborative environment that values creativity and innovation, with ample opportunities for professional growth and mentorship. Located in a dynamic setting, The Conduit offers competitive compensation and a commitment to inclusion and diversity, making it a rewarding place to advance your career while making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Relations Manager in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Conduit. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Conduit
Don't be shy about reaching out to The Conduit directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Relations Manager in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Conduit and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Conduit
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
