At a Glance
- Tasks: Repair and maintain customer equipment while providing top-notch technical support.
- Company: Join Agfa, a global leader in the printing industry with a history of innovation.
- Benefits: Enjoy a competitive salary, career growth, and a friendly work environment.
- Other info: Dynamic global organisation with opportunities for training and development.
- Why this job: Work independently, travel across the UK, and make a real impact in the field.
- Qualifications: Technical expertise and strong communication skills are essential for success.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a highly self-motivated and results-driven Engineer to join our fully remote team. In this role, you will be responsible for providing technical service support to customers. Because you will be working independently, your ability to stay focused, manage your time effectively, and take ownership of your work is critical to your success.
Main Tasks
- Repair and maintain customer equipment effectively and efficiently.
- Carry out pre installations and installations.
- Provide remote call pre-qualification and attempt remote fix wherever possible.
- Document and report technical issues where necessary; ensure logging & closure of calls.
- Support the customer in the field mainly in UK/IE, occasionally in Europe.
- Maintain technical and professional expertise, proactively identifying learning opportunities for self and the team through knowledge sharing and attendance of training sessions.
Profile
- Technical Expertise: Bachelor’s degree within a technical field or qualified by experience in providing service / managing repairs and installations on Wide Format printing equipment (or similar) is desirable.
- Demonstrated Remote Experience: Proven track record of thriving in a customer facing work-from-home/field-based role or independent environment.
- Self-Motivation: A highly driven mindset with the discipline to maintain focus and meet deadlines without direct supervision.
- Communication Skills: Proficient written and verbal communication skills in English; you know how to transform technical information and instructions in an easy to understand and concise language.
- Problem-Solving and Initiative: Identify areas for improvement and implement solutions.
- IT Skills: Working understanding of common Office IT Applications (MS Word, Excel, email, etc.); networking, operation system / IT skills are desirable.
- Travel: Must be prepared to travel to visit client sites across UK and Ireland. A valid UK driving licence is required; a company car or travel allowance is provided. Occasional international travel required for training. Flexibility and a valid passport are essential.
What we offer
- A dynamic global organization with a history of innovation and strong product portfolio.
- A challenging environment combined with a supportive management structure.
- Career development and growth.
- A competitive salary and benefits package.
- A friendly work environment with dedicated professional colleagues.
Reaction? Curious about this opportunity? We also know that a job contains more than just 5 bullets! Apply! We would love to tell you more about our company, the role, responsibilities and further possibilities. Apply now!
About the company
Agfa is a leading supplier to the printing industry. All over the world, we supply sign & display as well as other companies with a range of highly productive and versatile solutions, wide-format inkjet printers and dedicated inks, in addition to workflow automation software. We also serve various industries by deploying our state-of-the-art inkjet inks in printing solutions that are integrated into existing manufacturing processes.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - West Midland
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We think you need these skills to ace Field Service Engineer - West Midland
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Field Service Engineer - West Midland, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at the company a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to the company specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at the company
✨Brush Up on Core Engineering Principles
Before heading into the interview with the company, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like the company want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
