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For Companies At a Glance
- Tasks: Provide top-notch customer service and assist residents with leasing and moving processes.
- Company: Join The Community Builders, a leading nonprofit focused on strengthening communities.
- Benefits: Enjoy medical, dental, vision insurance, paid holidays, and a retirement plan with company match.
- Why this job: Make a real difference in people's lives while building strong community connections.
- Qualifications: Customer service experience and proficiency in Microsoft Office required.
- Other info: Dynamic role with opportunities for personal growth and community engagement.
The predicted salary is between 30000 - 42000 £ per year.
About The Community Builders, Inc. Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where people of all incomes can achieve their full potential.
Position Description
The Resident Specialist will have responsibility for providing a superior level of customer service to the residents, guests and team members at the property site. This role is responsible for showing and leasing apartments, assisting in the moving process and providing administrative support to the Community and/or Services Maintenance Manager for a variety of property related tasks. She/he will adhere to the company’s Mission Statement and ensure the site is in compliance with all regulatory requirements. Candidates with experience in Section 8 housing and LIHTC are preferred.
Essential Functions
- Answer or return all calls promptly and with the highest level of customer service.
- Schedule appointments and conduct in-person visits as needed.
- Listen to resident requests, concerns and comments, refer them as appropriate.
- Develop relationships with residents to understand their needs and aspirations and develop trust.
- Initiate Maintenance Service Requests promptly and follow up with residents to ensure completion of service.
- Greet prospective tenants and show the property and its features in accordance with established procedures.
- Process applications for approval and follow up with applicants.
- Pre-qualify prospects in accordance with the company procedures and housing requirements.
- Conduct service inspections with the Service Management team to ensure apartments are in move-in condition.
- Facilitate and attend community engagement activities with residents, as directed by the Community Manager.
- Manage rental payment process.
- Prepare recertification and lease renewals, and enter data into tracking system.
Other Responsibilities
- Contribute to cleanliness and curb appeal of the community on a continuing basis.
- Conduct market surveys and shop competitive communities.
- General clerical duties: photocopying, faxing, mailing and filing, sign for and distribute packages.
- Track and ensure timely delivery of resident notices.
- Coordinate and maintain records for staff office, phones, parking and office keys.
- Code and process invoices and research discrepancies as needed.
Knowledge, Skills and Abilities
- Excellent Customer Service, verbal and written communication (English language) skills.
- Ability to type at least 35 wpm.
- Demonstrated ability to learn and operate office systems including telephone, copier and computer systems.
- Proficiency with Microsoft Office including Word, Excel and MS Outlook.
Education & Experience
- High school graduate or GED equivalent.
- Customer service experience in Property/Hotel/Retail, Sales 1+ year.
- Experience and proficiency of Microsoft Office.
- Industry software such as Yardi a plus.
Benefits
- Medical, dental, and vision insurance.
- 12 Paid Holidays & tenure-based PTO accruals.
- Employer contributions to Health Savings Accounts.
- Company paid Life & Disability Insurance.
- 403(b) retirement plan with company match.
- Tax-advantage accounts: commuter/parking, medical & dependent care FSA.
- Hospital & Critical Illness Insurance.
- Confidential, 24/7 Employee Assistance Program.
The Community Builders is an equal opportunity employer.
Resident Occupancy Specialist employer: The Community Builders
Contact Detail:
The Community Builders Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Occupancy Specialist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Community Builders, Inc. Understand their mission and values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the Resident Occupancy Specialist role is all about providing top-notch service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look professional and polished for your interview. It shows that you respect the opportunity and are serious about the position.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Resident Occupancy Specialist
Some tips for your application 🫡
Show Your Customer Service Skills: In your application, make sure to highlight any experience you have in customer service. We want to see how you've gone above and beyond to help others, especially in a property or community setting.
Tailor Your Application: Don’t just send the same application everywhere! Take a moment to tailor your CV and cover letter to reflect the specific skills and experiences that match the Resident Occupancy Specialist role. We love seeing candidates who take the time to connect their background with our mission.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and experiences. Avoid fluff – we want to know what makes you a great fit!
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed! It’s the easiest way for us to track your application and ensure it reaches the right people. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at The Community Builders
✨Know the Mission
Before your interview, take some time to really understand The Community Builders' mission. They focus on strengthening communities and supporting residents of all incomes. Show them that you share this passion and can contribute to their goals.
✨Customer Service is Key
As a Resident Occupancy Specialist, you'll be providing top-notch customer service. Prepare examples from your past experiences where you've gone above and beyond for customers. This will demonstrate your commitment to excellent service and your ability to handle resident concerns effectively.
✨Familiarise Yourself with Housing Programs
Since experience in Section 8 housing and LIHTC is preferred, brush up on these programs before your interview. Being able to discuss how they work and their importance will show that you're knowledgeable and ready to hit the ground running.
✨Practice Your Communication Skills
Excellent verbal and written communication skills are crucial for this role. Consider doing a mock interview with a friend or family member to practice articulating your thoughts clearly. This will help you feel more confident and prepared when discussing your qualifications.
