At a Glance
- Tasks: Provide security and customer service at the Australian High Commission in London.
- Company: Join the Australian High Commission, a key player in international relations.
- Benefits: Earn £16.15 per hour with higher rates on weekends and holidays.
- Other info: Flexible shifts available; perfect for students seeking casual work.
- Why this job: Be part of a dynamic team ensuring safety and support for visitors.
- Qualifications: Experience in reception, security, and excellent communication skills required.
The predicted salary is between 16.15 - 16.15 £ per hour.
The successful applicants will be engaged as a locally engaged staff member by the Australian High Commission, London. The Fair Work Act 2009 is not intended to apply to the employment of Locally Engaged Staff (LES) at Australia’s overseas diplomatic and consular missions. The successful candidate’s terms and conditions of employment will be governed by the laws of the United Kingdom. Please be advised that the Australian High Commission does not assist with relocation. Any costs associated with taking up the position would be the responsibility of the successful candidate.
About the Position
The Australian High Commission, London is currently looking for experienced security professionals who are interested in working on a casual basis. Casual security guards will be expected to work ad hoc shifts to support the Australian High Commission’s Business Operations section in a guarding, security, customer-facing, reception and front of house capacity, particularly assisting with absence coverage and events. Shifts may cover days or nights, depending on the applicant’s availability.
The key responsibilities include, but are not limited to:
- Act as Front of House for all guests and visitors at Australia House, providing security and guard services, professional customer-facing reception and visitor assistance to the High Commission.
- Ensuring all relevant security procedures are undertaken in relation to visitors to the High Commission.
- Occupy strategic points during the day to ensure security of the building.
- Monitor the Visit Management System (VMS) and Security Management MS Outlook mailbox.
- Receive visitors, provide reception assistance, manage initial enquiries and contact relevant officer who will escort visitors.
- Assist with, respond to and triage queries from the public, staff and visitors in an appropriate and professional and customer-focused manner.
- Arrange issue and collection of security passes, door keys and maintenance of the Key Register.
- Monitor CCTV, fire and alarm systems, and report all incidents to the supervisor.
- Assist with safe evacuation of staff and maintain security of the building thereafter.
- Conduct internal and external patrols and nightly check of all areas of the High Commission.
- Assist with evening events as required.
- Be trained and available to cover shortfalls in the shift guard roster (days and nights).
Qualifications/Experience
Essential:
- An understanding of reception work, front of house operations, access control, visitor management, patrolling and use of IT systems.
- Effective communication, reception and customer service skills, with proven ability to remain calm and polite under pressure and show discretion and professionalism at all times.
- Reliability, self-motivation and ability to use own initiative and work without supervision.
- Excellent interpersonal skills and ability to engage professionally with members of the public, visitors, staff, senior stakeholders and VIPs.
Desirable:
- Security Industry Association qualification or prior training.
- X-Ray operation and interpretation to SIA standard.
- Experience monitoring CCTV, auditing, and the ability to provide Audio and Written Evidence of security breaches, up to an evidential standard expected within the Courts.
- Experience in day to day operation of fire systems.
- First Aid at Work Qualified or similar standard qualification or ability to obtain and maintain qualification.
- Experience working in a busy reception, concierge, visitor services or customer facing security environment, including interacting professionally with the public and visitors.
Pay: Base rate - £16.15 per hour (rolled-up recreation will apply) Saturdays - £24.23 per hour Sundays - £32.30 per hour Public Holidays - £40.38 per hour
We are committed to providing an inclusive and diverse workplace where all employees are valued. We appreciate the experiences, skills and perspectives of all individuals. We actively encourage applications from people from diverse backgrounds who share our values.
Casual Security Guard/Front of House – DFAT – London employer: The Commonwealth Government of Australia
The Australian High Commission in London offers a dynamic and inclusive work environment for casual security guards, where employees are valued for their unique experiences and perspectives. With competitive pay rates and flexible shift options, this role provides an excellent opportunity for professional growth while contributing to the safety and security of Australia's diplomatic mission. Join a team that prioritises reliability, professionalism, and exceptional customer service in a prestigious location.
Contact Details:
The Commonwealth Government of Australia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Casual Security Guard/Front of House – DFAT – London
✨Get Involved with Local Security Events
Check out local security forums or events happening in your area. These gatherings are great for meeting pros in the field, getting insider info about temporary roles, and building your visibility in the security-services community.
✨Connect with Security Suppliers and Agencies
Temporary positions in security often come from agencies that specialise in placing candidates. Reach out to these agencies directly and let them know you’re available. Often, they can put you forward for roles faster than traditional job applications!
✨Keep Your Skills Up to Date
Stay sharp with your security knowledge! Consider brushing up on your certifications or attending short courses that might be relevant to temporary roles. This will show potential employers, like The Commonwealth Government of Australia, that you’re committed and ready to hit the ground running.
✨Don't Forget to Apply on Our Website!
When you find roles that catch your eye, don’t forget to apply through our website! It streamlines the process and increases your chances of getting noticed. Agencies love it when candidates show initiative!
We think you need these skills to ace Casual Security Guard/Front of House – DFAT – London
Some tips for your application 🫡
Show Off Your Security Skills:When applying for a temporary role in security services, make sure to highlight any relevant skills or certifications you have—like SIA (Security Industry Authority) licences or first aid training. We want to see your qualifications shine through so that we know you’re ready to jump in and keep things safe!
Tailor That CV for Security:Your CV should reflect your experience directly related to security services. Include any past roles where you’ve managed safety, handled security equipment, or dealt with incident responses. Let’s make sure it’s bespoke to show that you're the perfect fit for the type of environment we work in at The Commonwealth Government of Australia.
Stay Clear on Availability:Since it’s a temporary position, we really need to know when you’re available to start and how flexible you can be with your hours. Be upfront about your schedule in your cover letter so we can assess whether it fits our needs. It’ll save us both a lot of time!
Use Real Examples in Your Cover Letter:Don’t just tell us you're attentive and reliable; share specific experiences that demonstrate those traits. Reference real incidents where you’ve successfully de-escalated a situation or dealt with a challenging scenario. This is your chance to show us what you’d bring to the table at The Commonwealth Government of Australia.
How to prepare for a job interview at The Commonwealth Government of Australia
✨Understanding Protocols
In the security services industry, it’s crucial to familiarise yourself with the relevant protocols and regulations in your area. Brush up on emergency procedures and reporting protocols, as interviewers might ask you scenario-based questions to assess your readiness for on-the-job situations.
✨Highlighting Flexibility
As this is a temporary role, emphasise your adaptability and willingness to jump in wherever needed. Talk about any previous temporary positions where you've successfully adjusted to new environments, showcasing your ability to handle diverse situations.
✨Showcasing Communication Skills
Good communication is key in security services, whether it's to de-escalate a situation or effectively report incidents. Be prepared to demonstrate your ability to communicate clearly and calmly, possibly through role-playing scenarios during the interview.
✨Knowledge of Security Tools
Familiarise yourself with the tools commonly used in security services, such as surveillance systems or access control software. If you've had experience with any specific technologies, be sure to mention them, as this could set you apart from other candidates.
