At a Glance
- Tasks: Welcome guests, manage communications, and ensure a smooth check-in experience.
- Company: Join Manorview, where we create unforgettable memories for our guests.
- Benefits: Higher-than-minimum wage, tips, free meals, and family perks.
- Other info: Enjoy career growth opportunities and a supportive team environment.
- Why this job: Be the friendly face that makes every guest's visit special!
- Qualifications: Great communication skills and attention to detail are essential.
The predicted salary is between 12 - 15 € per hour.
ABOUT THE ROLE… We have a passion for Making Memories in Manorview, whether it be a first or a last, we want our clients and guests to have an experience they will never forget. This role is key to ensure we can deliver this! You will be the first face that our guests, team, and suppliers see. You will be responsible for making that first impression. Reporting into the Head Receptionist, you will support the department to coordinate guest check‑ins as well as managing incoming calls and enquiries.
WHAT WILL YOU BE RESPONSIBLE FOR…
- Meet and Greet our guests on arrival
- Managing internal and external communication from guests regularly through different communication channels
- Ensuring that all external contractors are signed in and aware of our Fire Safety procedures
- Take payments for bookings, managing deposits and banking during your shift
- Update guest information into our system as and when required
This list is not exhaustive and other adhoc tasks may be required, and will be discussed with you in advance.
ARE YOU THE RIGHT PERSON… At Manorview we have an array of different personalities and think it’s fantastic! We champion individuality and above all else we want our team to express who they are! You are a friendly, welcoming individual, who is organised and detail orientated, with a passion for making a great first impression. You will be able to work under pressure at times where required, multitasking across a number of different tasks as they crop up.
EXPERIENCE AND SKILLS REQUIRED…
- Exceptional attention to detail and ability to manage workload (Essential)
- Excellent communication skills (Essential)
- Ability to work under your own initiative (Essential)
- Previous Administrative Experience (Desirable)
- Experience with ResDiary, Procure Wizard or Hotel Executive (Desirable)
We pay a fair wage – with our hourly pay being higher than the Government rates, at a minimum. Your earnings will be further enhanced by our 10% service charges and other tips that guests leave – with 100% of tips being retained by the team. We make life better for our team by:
- Offering great perks and benefits to be enjoyed by you and your family!
- Sharing our profits with you after 1 year of service
- Giving you free meals, soft drinks and hot drinks on shift
- Listening to our team via surveys and feedback sessions
- Offering free wellbeing services and resources, for help whenever you need it
- Creating great learning and development opportunities to support your career
Receptionist [Live in Available] employer: The Commercial Hotel
At Manorview, we pride ourselves on creating unforgettable experiences for our guests, and as a Receptionist, you will play a vital role in making that first impression count. Our vibrant work culture celebrates individuality and teamwork, offering competitive pay, generous tips, and a range of benefits including free meals and wellbeing resources. With a strong focus on employee growth and development, we ensure that every team member has the opportunity to thrive in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist [Live in Available]
✨Tip Number 1
Make sure to showcase your personality during interviews! At Manorview, they value individuality, so let your friendly and welcoming nature shine through. Remember, you're not just a candidate; you're the first impression for their guests!
✨Tip Number 2
Practice your communication skills before the interview. Since you'll be managing guest interactions and inquiries, being articulate and confident will help you stand out. We recommend role-playing common scenarios with a friend to get comfortable.
✨Tip Number 3
Familiarise yourself with the tools mentioned in the job description, like ResDiary or Procure Wizard. Even if you haven't used them before, showing that you've done your homework can impress the hiring team and demonstrate your initiative.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for the role and the company. Don’t forget to follow up after applying to express your continued interest!
We think you need these skills to ace Receptionist [Live in Available]
Some tips for your application 🫡
Be Yourself:At StudySmarter, we love individuality! When you're writing your application, let your personality shine through. Show us who you are and why you’re passionate about making great first impressions.
Tailor Your Application:Make sure to customise your application for the Receptionist role. Highlight your communication skills and attention to detail, as these are key for us. Mention any relevant experience that aligns with what we're looking for!
Keep It Clear and Concise:We appreciate clarity! Make your application easy to read by using clear language and bullet points where necessary. This helps us quickly see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Commercial Hotel
✨Know the Company Culture
Before your interview, take some time to understand Manorview's values and culture. They’re all about making memories and creating unforgettable experiences, so think about how you can align your personality and approach with that ethos. Show them you’re not just a fit for the role, but for their team too!
✨Practice Your Communication Skills
As a receptionist, communication is key! Practise answering common interview questions clearly and confidently. You might even want to role-play with a friend to get comfortable managing different scenarios, like handling guest inquiries or dealing with multiple tasks at once.
✨Showcase Your Organisational Skills
Since the role requires exceptional attention to detail and the ability to multitask, prepare examples from your past experience where you successfully managed multiple responsibilities. This will demonstrate your capability to handle the busy environment at Manorview.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or how they celebrate individuality within the workplace. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
