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- Tasks: Welcome guests, manage communications, and ensure a memorable experience.
- Company: Manorview, where hospitality meets individuality and care.
- Benefits: Higher-than-minimum wage, tips, free meals, and profit sharing after one year.
- Why this job: Be the first face guests see and create unforgettable memories.
- Qualifications: Strong communication skills and attention to detail are essential.
- Other info: Enjoy a supportive environment with great career development opportunities.
The predicted salary is between 1200 - 1600 £ per month.
We’re about much more than hospitality! We’re striving to make life better for people – whether they are team, guests or community, through our everyday actions and decisions. Our team care for others, bring their best and help us move forward, whatever job they do.
We have a passion for Making Memories in Manorview, whether it be a first or a last, we want our clients and guests to have an experience they will never forget. This role is key to ensure we can deliver this! You will be the first face that our guests, team, and suppliers see, you will be responsible for making that first impression. Reporting into the Head Receptionist you will support the department to coordinate guest check-ins as well as managing incoming calls and enquiries.
What you will be responsible for:
- Meet and Greet our guests on arrival
- Managing internal and external communication from guests regularly through different communication channels
- Ensuring that all external contractors are signed in and aware of our Fire Safety procedures
- Take payments for bookings, managing deposits and banking during your shift
- Update guest information into our system as and when required
This list is not exhaustive and other ad-hoc tasks may be required, and will be discussed with you in advance.
Are you the right person?
At Manorview we have an array of different personalities and think it’s fantastic! We champion individuality and above all else we want our team to express who they are! You are a friendly, welcoming individual, who is organised and detail orientated, with a passion for making a great first impression. You will be able to work under pressure at times where required to multi-task across a number of different tasks as they crop up.
Experience and skills required:
- Exceptional attention to detail and ability to manage workload (Essential)
- Excellent communication skills (Essential)
- Ability to work under your own initiative (Essential)
- Previous Administrative Experience (Desirable)
- Experience with ResDiary, Procure Wizard or Hotel Executive (Desirable)
We pay a fair wage – with our hourly pay being higher than the Government rates, at a minimum. Your earnings will be further enhanced by our 10% service charges and other tips that guests leave – with 100% of tips being retained by the team.
Benefits:
- We make life better for our team by offering great perks and benefits to be enjoyed by you and your family!
- Sharing our profits with you after 1 year of service
- Giving you free meals, soft drinks and hot drinks on shift
- Listening to our team via surveys and feedback sessions
- Offering free wellbeing services and resources, for help whenever you need it
- Creating great learning and development opportunities to support your career
Receptionist in Johnstone employer: The Commercial Hotel
Contact Detail:
The Commercial Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Johnstone
✨Tip Number 1
Get to know the company culture! Before your interview, check out Manorview's social media and website. This will help you understand their values and how you can fit in, making it easier to connect during your chat.
✨Tip Number 2
Practice your meet and greet skills! Since you'll be the first face guests see, role-play with a friend or family member. Nail that warm welcome and friendly vibe, so you can shine when it counts!
✨Tip Number 3
Brush up on your communication skills! Whether it's handling calls or chatting with guests, being clear and friendly is key. Try some mock conversations to build your confidence and show off your excellent communication abilities.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us!
We think you need these skills to ace Receptionist in Johnstone
Some tips for your application 🫡
Be Yourself: At StudySmarter, we love individuality! When you're writing your application, let your personality shine through. Show us who you are and why you're passionate about making a great first impression.
Tailor Your Application: Make sure to customise your application for the Receptionist role. Highlight your communication skills and attention to detail, as these are key for us. Mention any relevant experience that aligns with what we're looking for!
Show Enthusiasm: We want to see your excitement for the role! In your application, express why you’re keen to join our team at Manorview and how you can contribute to making unforgettable memories for our guests.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at The Commercial Hotel
✨Nail the First Impression
As a receptionist, your first impression is crucial! Make sure to arrive early, dress smartly, and greet everyone with a warm smile. Practising a friendly introduction can help you feel more confident when meeting your interviewers.
✨Show Off Your Communication Skills
Since communication is key in this role, prepare to demonstrate your skills during the interview. Think of examples where you've effectively managed guest inquiries or resolved issues. This will show that you can handle the diverse communication channels mentioned in the job description.
✨Be Detail-Oriented
Attention to detail is essential for a receptionist. During the interview, highlight your organisational skills and provide examples of how you've successfully managed multiple tasks. This could be anything from scheduling appointments to keeping records accurate.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you'd handle specific situations, like a difficult guest or a busy check-in period. Think through your responses ahead of time, focusing on how you would maintain professionalism and ensure a positive experience for guests.
