At a Glance
- Tasks: Be the friendly face of our health club, welcoming members and assisting with their needs.
- Company: Join Bowfield, a vibrant community-focused health club.
- Benefits: Enjoy profit-sharing, free gym membership, discounts, and exclusive staff perks.
- Other info: Opportunities for ongoing training and career development in a premium health club.
- Why this job: Make a real difference in members' lives while growing your skills in a supportive environment.
- Qualifications: Friendly, organised, and passionate about health and fitness with strong customer service skills.
The predicted salary is between 24000 - 36000 £ per year.
At Bowfield, our Health Club Receptionists are the heartbeat of the club – the first smile our members see in the morning and the friendly face that helps them throughout their visit.
What you’ll be doing:
- Opening the club and creating a positive first impression every day
- Greeting members and guests with genuine warmth and professionalism
- Delivering excellent customer service and resolving queries or complaints with care
- Assisting with membership administration and compliance tasks
- Handling bookings for classes, crèche, and Active Kids activities
- Answering calls and emails efficiently and with a personal touch
- Carrying out tours for new members and signing them up with enthusiasm
- Completing membership tasks using our systems with accuracy
- Supporting daily audits and ensuring compliance is maintained
- Keeping the club to the highest standards of cleanliness and presentation
- Taking pride in close-down and cleaning duties at the end of each shift
What we’re looking for:
- A naturally friendly and approachable person who thrives in a member-facing role
- Strong customer service skills with the ability to handle conflict calmly and professionally
- Organised, reliable, and confident using booking and membership systems
- A team player with a passion for health, fitness, and delivering a great member experience
Why join us?
At Bowfield, we’re more than a club – we’re a community. You’ll be part of a supportive team where your contribution really matters, with opportunities to grow your skills and career in a premium health club environment.
Here’s what we offer:
- Profit‑sharing opportunities – share in the success you help create.
- Free gym membership and discounts across the Manorview Group.
- On‑site parking, discounted food & beverage, and exclusive staff perks.
- Regular company events and team recognition.
- Ongoing training, coaching, and development tailored to your goals.
- A supportive, values‑led culture where your voice matters.
Health Club Receptionist in Johnstone employer: The Commercial Hotel
At Bowfield, we pride ourselves on being more than just a health club; we are a vibrant community where every Health Club Receptionist plays a crucial role in creating a welcoming atmosphere for our members. With a strong emphasis on employee growth, we offer tailored training and development opportunities, alongside unique benefits such as profit-sharing, free gym membership, and exclusive staff perks, all within a supportive and values-led culture that truly values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Health Club Receptionist in Johnstone
✨Tip Number 1
Make sure to showcase your personality during the interview! As a Health Club Receptionist, being friendly and approachable is key. Let your genuine warmth shine through when you greet the interviewer.
✨Tip Number 2
Prepare for common customer service scenarios. Think about how you would handle queries or complaints, as this role is all about delivering excellent service. Practising these responses can help you feel more confident.
✨Tip Number 3
Familiarise yourself with the booking and membership systems. If you can demonstrate that you’re organised and confident using these tools, it’ll show that you’re ready to hit the ground running at Bowfield.
✨Tip Number 4
Don’t forget to express your passion for health and fitness! Share why you love being part of a community like Bowfield, and how you can contribute to creating a positive member experience. We want to hear your enthusiasm!
We think you need these skills to ace Health Club Receptionist in Johnstone
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your friendly and approachable nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter!
Highlight Customer Service Skills:Make sure to emphasise your customer service experience. We’re looking for someone who can handle queries and complaints with care, so share examples of how you've done this in the past.
Be Organised and Accurate:Since you'll be handling bookings and membership tasks, it’s important to show us that you’re organised and detail-oriented. Mention any relevant experience with systems or administration to back this up.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at The Commercial Hotel
✨Show Your Friendly Side
As a Health Club Receptionist, your warmth and approachability are key. Make sure to practice your greeting and smile genuinely during the interview. This will help you convey the friendly vibe that Bowfield values so much.
✨Know the Club Inside Out
Familiarise yourself with Bowfield's services, classes, and membership options. Being able to discuss these confidently will show your enthusiasm for the role and your commitment to providing excellent customer service.
✨Prepare for Customer Scenarios
Think about potential customer queries or complaints you might face in the role. Prepare responses that demonstrate your problem-solving skills and ability to handle conflict calmly and professionally.
✨Highlight Your Team Spirit
Bowfield is all about community and teamwork. Be ready to share examples of how you've worked well in a team before, especially in a customer-facing environment. This will show that you’re not just a great individual contributor but also a supportive team player.
