Health Club Reception Team Leader in Johnstone

At Bowfield, our Health Club Receptionists are the heartbeat of the club – the first smile our members see in the morning and the friendly face that helps them throughout their visit.

What you’ll be doing:

• Opening the club and creating a positive first impression every day

• Greeting members and guests with genuine warmth and professionalism

• Delivering excellent customer service and resolving queries or complaints with care

• Assisting with membership administration and compliance tasks

• Handling bookings for classes, crèche, and Active Kids activities

• Answering calls and emails efficiently and with a personal touch

• Carrying out tours for new members and signing them up with enthusiasm

• Completing membership tasks using our systems with accuracy

• Supporting daily audits and ensuring compliance is maintained

• Keeping the club to the highest standards of cleanliness and presentation

• Taking pride in close-down and cleaning duties at the end of each shift

What we’re looking for:

• A naturally friendly and approachable person who thrives in a member-facing role

• Strong customer service skills with the ability to handle conflict calmly and professionally

• Organised, reliable, and confident using booking and membership systems

• A team player with a passion for health, fitness, and delivering a great member experience

Why join us?

At Bowfield, we’re more than a club – we’re a community. You’ll be part of a supportive team where your contribution really matters, with opportunities to grow your skills and career in a premium health club environment.

Here’s what we offer:

• Profit-sharing opportunities — share in the success you help create.
• Free gym membership and discounts across the Manorview Group.
• On-site parking, discounted food & beverage, and exclusive staff perks.
• Regular company events and team recognition.
• Ongoing training, coaching, and development tailored to your goals.
• A supportive, values-led culture where your voice matters.