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For Companies At a Glance
- Tasks: Support and elevate operations across diverse venues, ensuring exceptional guest experiences.
- Company: Dynamic hospitality group focused on innovation and team development.
- Benefits: Competitive salary, career growth opportunities, and a vibrant work culture.
- Why this job: Make a real impact in hospitality while mentoring future leaders.
- Qualifications: Proven GM-level experience and strong leadership skills.
- Other info: Fast-paced environment with no two weeks the same.
The predicted salary is between 50000 - 60000 ÂŁ per year.
This is a role for someone who thrives on variety, influence, and impact. You won’t be tied to a single site. Instead, you’ll be the steady hand, the problem-solver, the coach, and the culture-carrier who supports our General Managers and venue teams to deliver exceptional hospitality every day.
About the Role
Our venues are diverse, busy, and full of character — and so is this role. As Support Team GM, you’ll step into any venue and immediately understand what’s working, what needs attention, and how to elevate the guest experience. You’ll work closely with the Managing Director and Support Team to drive standards, strengthen operations, and support our GMs through challenges, growth, and change. This role is perfect for someone who loves the pace of hospitality but wants to broaden their influence beyond a single building. You’ll be a trusted partner to our venue leaders, a mentor to developing managers, and a key contributor to group-wide improvements.
What You’ll Be Doing
- Providing hands‑on GM‑level support across all venues, stepping in where needed to stabilise, strengthen, or elevate operations.
- Coaching and developing venue leadership teams, helping them grow capability, confidence, and consistency.
- Working closely with the Managing Director and Support Team to identify opportunities for improvement and implement best‑practice standards across the group.
- Supporting new openings, transitions, and change projects with on‑site leadership and operational expertise.
- Ensuring guest experience remains exceptional across all venues, with a focus on quality, service, and atmosphere.
- Acting as a cultural ambassador — modelling the behaviours, standards, and leadership style we expect from every GM.
- Providing clear, calm decision‑making in high‑pressure situations and helping venues navigate busy periods, staffing challenges, or operational issues.
What We’re Looking For
- A confident, consistent, and decisive leader with proven GM‑level experience.
- Someone who can quickly read a venue, understand its needs, and take action.
- A natural coach who enjoys developing people and strengthening teams.
- A problem‑solver who stays positive, pragmatic, and focused on solutions.
- Someone who thrives on variety — no two weeks will look the same.
- A leader who balances hands‑on operational ability with strategic thinking.
Why Join Us
You’ll be part of a team committed to raising the bar in hospitality. We value leaders who care deeply about people, standards, and guest experience. You’ll have the opportunity to influence multiple venues, shape our operational culture, and play a key role in our continued growth.
Group Support General Manager in Johnstone employer: The Commercial Hotel
Contact Detail:
The Commercial Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group Support General Manager in Johnstone
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues or mentors. You never know who might have the inside scoop on a great opportunity!
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a casual chat, let your passion for hospitality shine through. Share your experiences and how you’ve tackled challenges in previous roles. Remember, they’re looking for someone who can bring energy and influence to their venues!
✨Tip Number 3
Be proactive! If you see a venue that excites you, don’t wait for them to post a job. Reach out directly through our website and express your interest. A little initiative can go a long way in showing you’re serious about joining the team.
✨Tip Number 4
Prepare for the unexpected! In hospitality, no two days are the same, so be ready to discuss how you handle high-pressure situations. Think of examples where you’ve successfully navigated challenges and how you’ve supported your team in tough times. This will show you’re the steady hand they need!
We think you need these skills to ace Group Support General Manager in Johnstone
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your enthusiasm and how you've positively impacted guest experiences in the past.
Be Authentic and Personal: We want to get to know the real you! Use a conversational tone in your application and share personal anecdotes that demonstrate your leadership style and problem-solving skills. This helps us see how you'd fit into our culture.
Highlight Your Versatility: Since this role involves stepping into various venues, make sure to showcase your adaptability. Mention instances where you've successfully navigated different challenges or environments, proving you're ready for anything!
Tailor Your Application: Take the time to align your application with the job description. Use keywords from the posting to show that you understand what we're looking for. This not only makes your application stand out but also shows your attention to detail.
How to prepare for a job interview at The Commercial Hotel
✨Know the Venues Inside Out
Before your interview, take some time to research the venues you'll be supporting. Understand their unique characteristics and challenges. This will help you demonstrate your ability to quickly assess a venue's needs and show that you're ready to step in and make an impact.
✨Showcase Your Coaching Skills
Be prepared to discuss your experience in coaching and developing teams. Share specific examples of how you've helped others grow in their roles. This will highlight your natural coaching ability and your commitment to strengthening leadership teams.
✨Emphasise Problem-Solving Abilities
Think of a few challenging situations you've faced in previous roles and how you resolved them. Be ready to explain your thought process and the positive outcomes. This will showcase your problem-solving skills and your calm decision-making in high-pressure situations.
✨Demonstrate Your Passion for Hospitality
Express your enthusiasm for the hospitality industry and your desire to elevate guest experiences. Share what excites you about working across multiple venues and how you plan to contribute to the group's operational culture. This will show that you truly care about the role and the impact you can have.