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- Tasks: Support and elevate hospitality across diverse venues while coaching leadership teams.
- Company: Dynamic hospitality group focused on exceptional guest experiences.
- Benefits: Influence multiple venues, develop your leadership skills, and enjoy a vibrant work culture.
- Why this job: Make a real impact in hospitality and grow your career with varied challenges.
- Qualifications: Proven GM-level experience, strong leadership, and problem-solving skills.
- Other info: Join a passionate team dedicated to raising the bar in hospitality.
The predicted salary is between 50000 - 60000 ÂŁ per year.
This is a role for someone who thrives on variety, influence, and impact. You won’t be tied to a single site. Instead, you’ll be the steady hand, the problem-solver, the coach, and the culture-carrier who supports our General Managers and venue teams to deliver exceptional hospitality every day.
About the Role
Our venues are diverse, busy, and full of character — and so is this role. As Support Team GM, you’ll step into any venue and immediately understand what’s working, what needs attention, and how to elevate the guest experience. You’ll work closely with the Managing Director and Support Team to drive standards, strengthen operations, and support our GMs through challenges, growth, and change. This role is perfect for someone who loves the pace of hospitality but wants to broaden their influence beyond a single building. You’ll be a trusted partner to our venue leaders, a mentor to developing managers, and a key contributor to group-wide improvements.
What You’ll Be Doing
- Providing hands‑on GM‑level support across all venues, stepping in where needed to stabilise, strengthen, or elevate operations.
- Coaching and developing venue leadership teams, helping them grow capability, confidence, and consistency.
- Working closely with the Managing Director and Support Team to identify opportunities for improvement and implement best‑practice standards across the group.
- Supporting new openings, transitions, and change projects with on‑site leadership and operational expertise.
- Ensuring guest experience remains exceptional across all venues, with a focus on quality, service, and atmosphere.
- Acting as a cultural ambassador — modelling the behaviours, standards, and leadership style we expect from every GM.
- Providing clear, calm decision‑making in high‑pressure situations and helping venues navigate busy periods, staffing challenges, or operational issues.
What We’re Looking For
- A confident, consistent, and decisive leader with proven GM‑level experience.
- Someone who can quickly read a venue, understand its needs, and take action.
- A natural coach who enjoys developing people and strengthening teams.
- A problem‑solver who stays positive, pragmatic, and focused on solutions.
- Someone who thrives on variety — no two weeks will look the same.
- A leader who balances hands‑on operational ability with strategic thinking.
Why Join Us
You’ll be part of a team committed to raising the bar in hospitality. We value leaders who care deeply about people, standards, and guest experience. You’ll have the opportunity to influence multiple venues, shape our operational culture, and play a key role in our continued growth.
Group Support General Manager employer: The Commercial Hotel
Contact Detail:
The Commercial Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group Support General Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a casual chat, let your passion for hospitality shine through. Share stories that highlight your problem-solving skills and how you've positively impacted guest experiences in the past.
✨Tip Number 3
Be proactive! If you see a venue you’re interested in, don’t wait for them to post a job. Reach out directly and express your interest. A friendly email or message can go a long way in showing your enthusiasm and initiative.
✨Tip Number 4
Keep learning! Stay updated on the latest trends in hospitality and management. Consider taking short courses or attending workshops. This not only boosts your skills but also shows potential employers that you’re committed to personal growth and excellence.
We think you need these skills to ace Group Support General Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your enthusiasm and how you've positively impacted guest experiences in the past.
Tailor Your Application: Make sure to customise your application to reflect the unique aspects of the Group Support General Manager role. Highlight your GM-level experience and how it aligns with the diverse challenges and opportunities mentioned in the job description.
Be Authentic: We want to get to know the real you! Don’t be afraid to showcase your personality and leadership style in your written application. Authenticity can set you apart from other candidates.
Apply Through Our Website: For a smooth application process, make sure to apply directly through our website. This way, we can easily track your application and ensure it reaches the right people who are excited to meet you!
How to prepare for a job interview at The Commercial Hotel
✨Know the Venues Inside Out
Before your interview, take some time to research the venues you'll be supporting. Understand their unique characteristics and challenges. This will help you demonstrate your ability to quickly assess a venue's needs and show that you're ready to step in and make an impact.
✨Showcase Your Coaching Skills
Be prepared to discuss your experience in coaching and developing teams. Share specific examples of how you've helped others grow in their roles. This will highlight your natural coaching ability and your commitment to strengthening teams, which is crucial for this role.
✨Demonstrate Problem-Solving Prowess
Think of a few challenging situations you've faced in previous roles and how you resolved them. Be ready to explain your thought process and the outcomes. This will showcase your problem-solving skills and your ability to remain calm under pressure, both of which are essential for a Group Support General Manager.
✨Emphasise Your Leadership Style
During the interview, articulate your leadership style and how it aligns with the company’s culture. Discuss how you model behaviours and standards for your team. This will help the interviewers see you as a cultural ambassador who can lead by example and inspire others.