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- Tasks: Welcome guests, manage communications, and ensure a memorable experience.
- Company: Manorview, where hospitality meets individuality and care.
- Benefits: Higher-than-minimum wage, tips, free meals, and profit sharing after one year.
- Why this job: Be the first face guests see and create unforgettable memories.
- Qualifications: Strong communication skills and attention to detail are essential.
- Other info: Enjoy a supportive environment with great career development opportunities.
The predicted salary is between 1200 - 1600 £ per month.
We’re about much more than hospitality! We’re striving to make life better for people – whether they are team, guests or community, through our everyday actions and decisions. Our team care for others, bring their best and help us move forward, whatever job they do.
We have a passion for Making Memories in Manorview, whether it be a first or a last, we want our clients and guests to have an experience they will never forget. This role is key to ensure we can deliver this! You will be the first face that our guests, team, and suppliers see, you will be responsible for making that first impression. Reporting into the Head Receptionist you will support the department to coordinate guest check-ins as well as managing incoming calls and enquiries.
What you will be responsible for:
- Meet and Greet our guests on arrival
- Managing internal and external communication from guests regularly through different communication channels
- Ensuring that all external contractors are signed in and aware of our Fire Safety procedures
- Take payments for bookings, managing deposits and banking during your shift
- Update guest information into our system as and when required
This list is not exhaustive and other adhoc tasks may be required, and will be discussed with you in advance.
Are you the right person?
At Manorview we have an array of different personalities and think it’s fantastic! We champion individuality and above all else we want our team to express who they are! You are a friendly, welcoming individual, who is organised and detail orientated, with a passion for making a great first impression. You will be able to work under pressure at times where required to multi-task across a number of different tasks as they crop up.
Experience and skills required:
- Exceptional attention to detail and ability to manage workload (Essential)
- Excellent communication skills (Essential)
- Ability to work under your own initiative (Essential)
- Previous Administrative Experience (Desirable)
- Experience with ResDiary, Procure Wizard or Hotel Executive (Desirable)
We pay a fair wage – with our hourly pay being higher than the Government rates, at a minimum. Your earnings will be further enhanced by our 10% service charges and other tips that guests leave – with 100% of tips being retained by the team.
Benefits:
- We make life better for our team by offering great perks and benefits to be enjoyed by you and your family!
- Sharing our profits with you after 1 year of service
- Giving you free meals, soft drinks and hot drinks on shift
- Listening to our team via surveys and feedback sessions
- Offering free wellbeing services and resources, for help whenever you need it
- Creating great learning and development opportunities to support your career
Receptionist in Biggar employer: The Commercial Hotel
Contact Detail:
The Commercial Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Biggar
✨Tip Number 1
Get to know the company culture! Before your interview, check out Manorview's social media and website. This will help you understand their values and how you can fit in, making it easier to connect during your chat.
✨Tip Number 2
Practice your meet-and-greet skills! Since you'll be the first face guests see, role-play with a friend or family member. Nail that warm smile and friendly introduction to show you're ready to make a great first impression.
✨Tip Number 3
Prepare for those tricky questions! Think about how you’d handle multiple tasks under pressure. Have some examples ready to demonstrate your organisational skills and ability to communicate effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Receptionist in Biggar
Some tips for your application 🫡
Be Yourself: At StudySmarter, we love individuality! When you're writing your application, let your personality shine through. Show us who you are and why you're passionate about making a great first impression.
Tailor Your Application: Make sure to customise your application for the Receptionist role. Highlight your communication skills and attention to detail, as these are key for us. Mention any relevant experience that aligns with what we're looking for!
Show Enthusiasm: We want to see your excitement for the role! In your written application, express why you’re keen to join our team at Manorview and how you can contribute to making unforgettable memories for our guests.
Check Your Details: Before hitting send, double-check your application for any typos or errors. We appreciate attention to detail, so make sure everything is polished and professional. And remember, apply through our website for the best chance!
How to prepare for a job interview at The Commercial Hotel
✨Nail the First Impression
As a receptionist, your first impression is crucial! Make sure to arrive early, dress smartly, and greet everyone with a warm smile. Practising a friendly introduction can help you feel more confident when meeting your interviewers.
✨Show Off Your Communication Skills
Since communication is key in this role, prepare to demonstrate your skills during the interview. Think of examples where you've effectively managed guest inquiries or resolved issues. This will show that you can handle the diverse communication channels mentioned in the job description.
✨Be Detail-Oriented
Attention to detail is essential for a receptionist. During the interview, highlight your organisational skills and provide examples of how you've successfully managed multiple tasks. This will reassure them that you can handle the workload and keep everything running smoothly.
✨Embrace Your Individuality
Manorview values unique personalities, so don’t be afraid to let your true self shine through! Share your passions and interests that align with their mission of making memories. This will help you connect with the team and show that you’re a great fit for their culture.
