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- Tasks: Manage reservations and create memorable guest experiences at The Blues Kitchen.
- Company: Join a vibrant team at The Blues Kitchen, known for its lively atmosphere.
- Benefits: Enjoy competitive salary, bonuses, discounts, and a friendly work environment.
- Why this job: Be the heartbeat of guest relations and drive unforgettable experiences.
- Qualifications: 2+ years experience with OpenTable, sales-minded, and guest-focused.
- Other info: Flexible hours, dynamic role, and opportunities for career growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We’re looking for a Reservations Manager who understands that every booking is a chance to build a relationship, whether it’s a table for two, a birthday blowout, or a full private hire. You’ll sit at the centre of it all, driving bookings, shaping guest journeys, and making sure every experience starts strong. This is a hands‑on, commercial role for someone who knows how to balance warmth with precision and likes turning great service into repeat business.
You’ll be the go‑to expert on our reservations policies, layouts, and menus, confidently managing OpenTable and Collins, and keeping everything accurate, current, and intentional. You’ll handle enquiries with clarity and care, managing dietary needs, special requests, and personal touches that actually feel personal. Clear, seamless communication between guests, venues, and internal teams. No crossed wires. No last‑minute surprises. You’ll build long‑term guest relationships, spot opportunities to upsell and optimise covers, and make sure The Blues Kitchen is the first place people think of when they’re planning something special. From strategic booking management to performance tracking, you’ll keep a close eye on what’s working and push it further. You’ll partner closely with marketing and venue ops to keep everything aligned and moving forward.
What We’re Looking For
- Experience that counts: At least 2 years working confidently with OpenTable and Collins.
- Sales‑minded: You know how to spot opportunities and convert interest into bookings.
- Guest‑obsessed: You care about the full journey, from first enquiry to post‑visit follow‑up.
- Clear communicator: You’re organized, proactive, and good at bringing people with you.
- Calm under pressure: You can juggle detail, deadlines, and multiple stakeholders.
The details:
- Monday to Friday, 9am–5pm
- Based at our Camden High Street office
- Weekly time spent in venues, staying close to the floor and the teams
Why You’ll Love Working With Us
- Competitive Salary & Bonus: Earn a competitive base salary with a bonus structure tied to achieving reservation targets.
- Friendly Work Environment: Thrive alongside a team of talented professionals, with daily access to fresh fruit and unlimited coffee.
- Food & Social Perks: Benefit from 50% discount across our venues and plus free guestlist access to our events and festivals.
- Employee Referrals: Earn extra rewards for referring top talent to our team.
- Pension via Nest: Secure your future with a robust pension plan tailored to your needs.
Check us out in action: @theblueskitchen | @the_columbo_group
Reservations Manager employer: The Columbo Group
Contact Detail:
The Columbo Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Manager
✨Tip Number 1
Get to know the venue inside out! Familiarise yourself with the layout, menus, and reservation systems like OpenTable and Collins. This way, when you walk in for an interview, you can confidently chat about how you'd enhance guest experiences.
✨Tip Number 2
Show off your sales skills! Think of examples where you've turned inquiries into bookings or upsold services. We want to see that you can spot opportunities and make them happen, so come prepared with stories that highlight your success.
✨Tip Number 3
Practice your communication skills! Whether it’s handling dietary needs or special requests, being clear and proactive is key. Role-play common scenarios with a friend to ensure you can handle any situation with ease and warmth.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed and show us you’re serious about joining our team. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Reservations Manager
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and enthusiasm into your words. Remember, this role is all about building relationships, so show us how you connect with people.
Tailor Your Experience: Make sure to highlight your experience with OpenTable and Collins specifically. We’re looking for someone who knows their way around these platforms, so give us examples of how you've used them to drive bookings and enhance guest experiences in the past.
Be Clear and Concise: We appreciate clarity, so keep your application straightforward and to the point. Use bullet points if it helps, and make sure to address how you manage enquiries and special requests. We want to know how you ensure seamless communication between guests and teams!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at The Blues Kitchen!
How to prepare for a job interview at The Columbo Group
✨Know Your Stuff
Make sure you’re well-versed in OpenTable and Collins. Brush up on their features and how they can enhance the guest experience. Being able to confidently discuss your experience with these tools will show that you’re ready to hit the ground running.
✨Showcase Your Guest-Obsessed Mindset
Prepare examples of how you’ve gone above and beyond for guests in previous roles. Whether it’s handling special requests or creating memorable experiences, demonstrating your passion for guest satisfaction will resonate well with the interviewers.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. You’ll need to convey information effectively between guests and internal teams, so showcasing your communication skills during the interview is key. Consider role-playing common scenarios to get comfortable.
✨Be Ready to Upsell
Think about ways you’ve successfully upsold in the past. Prepare to discuss strategies you’ve used to convert interest into bookings. This will highlight your sales-minded approach and show that you understand the importance of driving revenue while maintaining great service.
