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- Tasks: Manage reservations and enhance guest experiences at a vibrant Camden venue.
- Company: Leading hospitality group known for its dynamic atmosphere.
- Benefits: Salary up to £40,000, performance bonuses, discounts, and free event entry.
- Why this job: Join a passionate team and shape unforgettable dining experiences in London.
- Qualifications: Strong communication skills and experience in guest-facing roles.
- Other info: Exciting opportunities for career growth in a lively environment.
The predicted salary is between 24000 - 40000 £ per year.
A leading hospitality group in Camden is seeking a Reservations Manager to oversee bookings and enhance guest experiences at The Old Queens Head. This role demands strong communication skills, a passion for London's dining scene, and experience in guest-facing roles.
You’ll manage reservations using OpenTable and Collins, and build relationships with repeat guests.
The position offers a salary up to £40,000 plus performance bonuses, along with benefits such as discounts across venues and free entry to events.
Reservations & Guest Experience Manager employer: The Columbo Group
Contact Detail:
The Columbo Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations & Guest Experience Manager
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at venues you admire. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for London's dining scene shine through. Share your favourite spots and experiences to connect with the interviewer on a personal level.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to guest experience and reservations management. Role-play with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Plus, it’s super easy!
We think you need these skills to ace Reservations & Guest Experience Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share any experiences that highlight your enthusiasm for creating memorable guest experiences, especially in London’s vibrant dining scene.
Highlight Relevant Experience: Make sure to detail your previous roles in guest-facing positions. We want to see how your background aligns with managing reservations and enhancing guest experiences, so don’t hold back on those key achievements!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the Reservations & Guest Experience Manager role.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at The Old Queens Head!
How to prepare for a job interview at The Columbo Group
✨Know Your Stuff About the Venue
Before your interview, do some research on The Old Queens Head and its offerings. Familiarise yourself with their menu, atmosphere, and any unique features that set it apart. This will show your genuine interest in the role and help you connect with the interviewers.
✨Show Off Your Communication Skills
As a Reservations & Guest Experience Manager, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare examples of how you've successfully handled guest interactions in the past to demonstrate your skills.
✨Get Comfortable with the Tech
Since you'll be managing reservations using OpenTable and Collins, make sure you're familiar with these platforms. If you haven't used them before, watch some tutorials or read up on their features. Being tech-savvy will give you an edge and show that you're ready to hit the ground running.
✨Build Rapport with the Interviewers
During the interview, try to build a connection with your interviewers. Ask them about their experiences at The Old Queens Head and share your own passion for London's dining scene. A friendly rapport can leave a lasting impression and highlight your suitability for a guest-facing role.
