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- Tasks: Welcome patients, manage appointments, and handle queries in a fast-paced environment.
- Company: Join a well-established healthcare team dedicated to patient care.
- Benefits: Enjoy 5 weeks paid leave, NHS pension options, and flexible hours.
- Other info: Dynamic role with opportunities for growth and learning in healthcare.
- Why this job: Make a difference in patients' lives while developing essential skills.
- Qualifications: Good education, AMSPAR qualification, and experience in customer service.
The predicted salary is between 22000 - 26000 £ per year.
We are looking for a friendly and efficient Receptionist to join our well established team. Experience of using Emis Web and Docman systems is desirable. You must be flexible with regard to hours of work, as cover for colleagues' annual leave and sickness will be required and also be prepared to work over two sites between the hours of 7am-6.30pm. You will be expected to work an occasional Saturday morning from 8.30am-12 noon. The rate of pay will be negotiable depending upon experience. The successful applicant will also benefit from 5 weeks of paid annual leave plus bank holidays and have the option of enrolling into the NHS pension scheme.
Main duties of the job
- Dealing with patients
- Booking appointments
- Issuing prescriptions
- Answering the telephone
- Handling and solving all patient queries
- Entering data accurately
- Registering new patients
- Other general reception and administrative duties
The position can be very demanding and fast moving at times so the ability to learn new skills quickly and easily and prioritise workload are essential skills. You must be computer literate and possess good communication skills.
Job responsibilities
- Accountable to: Senior Receptionist, Practice Manager, Doctor in charge of Personnel
- Responsible for dealing with all matters concerning the non-medical care of patients, either on the Surgery premises or via the telephone.
Responsibilities
- Greeting & Directing patients and other visitors to the surgery.
- Making appointments and giving out appointment cards.
- Dealing with requests for visits and information.
- Registering new patients, temporary patients, emergency patients and those requiring immediate treatment.
Telephone Duties
- Making appointments.
- Dealing with requests for visits and recording them on the computer.
- Taking messages for doctors and nurses and recording them on the computer.
- Telephoning hospitals for test results and to make appointments.
- Ordering of ambulances, both routine & emergency.
General
- Filing of Medical Records, letters and test results (Mail Manager).
- Repeat Prescriptions.
- Contacting patients who need to be seen regarding test results, hospital letters or for medication review.
- Sorting & improving medical records and renewing envelopes where necessary.
- Entering patient information and/or treatment onto the computer.
- Clearing Doctors desks of prescriptions and Sick Notes and ensuring they are locked away.
- Showing a pleasant and cheerful manner to patients at all times.
- Ensure total confidentiality in that no information about patients, either medical or personal is disclosed to persons other than those employed by or attached to the practice for whom such information is relevant.
- Such other duties as requested by the Practice Manager or as agreed with Doctors.
Qualifications
- Good Standard of Education.
- AMSPAR Qualification.
- Knowledge of Windows Computer Packages.
- Experience of working with the general public.
Experience
- At least 6 months experience of working in a reception environment or with the general public.
- Worked in a demanding environment.
- Excellent telephone manner.
- Experience of working with the general public.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist - Part-time and Full-time positions in Cannock employer: The Colliery Practice
Contact Detail:
The Colliery Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Part-time and Full-time positions in Cannock
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on the surgery and its team. This will help you tailor your answers and show that you're genuinely interested in joining their well-established crew.
✨Tip Number 2
Practice makes perfect! Role-play common receptionist scenarios with a friend or family member. This will help you feel more confident when dealing with patient queries and booking appointments during the real deal.
✨Tip Number 3
Show off your flexibility! Since the role requires covering for colleagues, be ready to discuss your availability during the interview. Highlight your willingness to work across different sites and adapt to changing schedules.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure to submit it through our platform. It’s the best way for us to keep track of your application and get you in front of the right people.
We think you need these skills to ace Receptionist - Part-time and Full-time positions in Cannock
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Receptionist role. Highlight any relevant experience, especially with Emis Web and Docman systems, as well as your ability to handle a busy reception environment.
Show Off Your Communication Skills: Since you'll be dealing with patients and their queries, it's crucial to showcase your excellent communication skills. Use examples in your application that demonstrate how you've effectively communicated in previous roles.
Flexibility is Key: Mention your flexibility regarding working hours and locations. The job requires covering for colleagues, so let us know you're up for the challenge and can adapt to changing schedules.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at The Colliery Practice
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a receptionist. Familiarise yourself with tasks like booking appointments, handling patient queries, and using systems like Emis Web and Docman. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
As a receptionist, you'll be the first point of contact for patients, so it's crucial to showcase your communication skills. Practice answering common questions clearly and confidently. You might even want to role-play with a friend to get comfortable with different scenarios you could face during the interview.
✨Flexibility is Key
Since the job requires flexibility with hours and working across two sites, be prepared to discuss your availability. Highlight any previous experience where you've had to adapt to changing schedules or cover for colleagues. This will show that you're ready to step up when needed.
✨Prepare for Fast-Paced Situations
The role can be demanding and fast-moving, so think of examples from your past work where you've successfully managed multiple tasks at once. Be ready to explain how you prioritise your workload and learn new skills quickly, as this will demonstrate your ability to thrive in a busy environment.