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- Tasks: Support students with enrolment, queries, and course access in a dynamic environment.
- Company: Join a vibrant team at CNM, dedicated to student success.
- Benefits: Full-time role with a supportive atmosphere and opportunities for growth.
- Other info: Perfect for those passionate about health and wellbeing.
- Why this job: Make a difference in students' lives while developing your skills.
- Qualifications: Strong communication skills and proficiency in Microsoft Office required.
The predicted salary is between 25000 - 30000 £ per year.
Place of work: East Grinstead
Type of Job: Full time, Permanent.
Schedule: Monday to Friday from 09:00 am to 05:30 pm
CNM is currently looking for a productive and enthusiastic individual to fulfil a supporting role in a busy and dynamic environment in the Student Support Department. The ideal candidate would have excellent written and spoken communication and a friendly and supportive manner by e-mail and phone. You must also have good organisational skills and be highly competent with Microsoft Office and Excel. Most students' enquiries come via e-mail, so it would be beneficial if you were a fast typist.
The ideal candidate must be able to:
- Speak confidently to a wide range of people over the phone.
- Communicate efficiently and in good English via e-mail and telephone.
- Prioritise tasks and organise their work daily.
- Work on Microsoft Office, especially Outlook and Excel.
- Have a positive interest in the health and wellbeing industry.
Your responsibilities will include (but not be limited to):
- Enrolling students on their course and sending them a welcome e-mail.
- Answering any queries before they begin their course.
- Answering any queries regarding course access issues.
- Processing all cancellation or deferral requests.
- Advising the Director of Studies on any costs or queries relating to students taking time out from their course.
- Rescheduling students.
- Guiding students if they wish to change their specialism and complete new enrolment forms as necessary.
- Issuing students with confirmation letters that they are studying with the college.
- Checking and approving any requests from students concerning additional support in their studies.
Student Support Administrator in East Grinstead employer: The College of Naturopathic Medicine
Contact Detail:
The College of Naturopathic Medicine Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Support Administrator in East Grinstead
✨Tip Number 1
Get to know the company! Research CNM and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with students over the phone and via email, try role-playing common scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed multiple tasks or projects. This will demonstrate that you can handle the busy environment of the Student Support Department.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen on joining the team at CNM.
We think you need these skills to ace Student Support Administrator in East Grinstead
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about communication, make sure your written application reflects your ability to express yourself clearly and professionally. Use friendly language and keep it concise – we want to see your personality shine through!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to highlight your relevant experience and skills that match the job description. We love seeing how you can bring value to our team!
Highlight Your Organisational Skills: As a Student Support Administrator, being organised is key. In your application, mention any experiences where you successfully managed multiple tasks or projects. Show us how you prioritise and stay on top of things!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s super easy, and you’ll be able to attach all your documents in one go. Plus, it helps us keep track of your application better!
How to prepare for a job interview at The College of Naturopathic Medicine
✨Know Your Stuff
Make sure you’re familiar with the role of a Student Support Administrator. Brush up on your knowledge of student enrolment processes, common queries students might have, and how to use Microsoft Office, especially Excel. This will show that you’re not just interested in the job, but that you’re prepared for it.
✨Practice Your Communication Skills
Since this role involves a lot of communication, practice speaking clearly and confidently over the phone. You might want to do a mock interview with a friend or family member. Also, get comfortable writing emails that are friendly yet professional, as most student interactions will be via email.
✨Show Your Organisational Skills
Be ready to discuss how you prioritise tasks and manage your time effectively. Think of examples from your past experiences where you successfully juggled multiple responsibilities. This will demonstrate that you can thrive in a busy environment like the one at CNM.
✨Express Your Passion for Wellbeing
Since the job requires a positive interest in the health and wellbeing industry, be prepared to talk about why this field matters to you. Share any relevant experiences or insights that highlight your enthusiasm for supporting students in their educational journey.