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- Tasks: Provide technical support for fuel injection test equipment via phone, email, and Teams.
- Company: Join a well-established automotive company with exciting future projects in hydrogen fuel testing.
- Benefits: Enjoy a competitive salary, uncapped yearly bonus, and an attractive pension scheme.
- Why this job: Perfect for ex-field engineers seeking a desk role in a supportive team environment.
- Qualifications: Strong electronics background and customer service skills required; mechanical understanding is a plus.
- Other info: Monday to Friday hours with half-day Fridays and additional pay for on-call work.
The predicted salary is between 29000 - 38500 £ per year.
Electrical Engineer – Technical Support £35,000-£38,500 + Yearly Bonus ASAP start Monday-Friday (half day Friday) Are you a Field Engineer looking to be office based? Are you a Maintenance Engineer looking for a new opportunity? We\’d like to hear from you. An automotive company who are well established in what they do. You\’ll providing phone, email and Teams support for the maintenance of Petrol/Diesel Fuel Injection test equipment. Also, Hydrogen Fuel testing equipment is just around the corner. You will be applicable to get an uncapped yearly bonus, last year this was paid at 18%. This is dependent on personal and company performance. You be also be rolled onto a really attractive pension scheme, one of the best I have seen….. The role is a Monday to Friday position, 8am to 4.30pm Monday to Thursday and 8am to 1.30pm Friday. We\’re looking for someone who is ideally an ex-maintenance or field engineer and now looking for a desk based position. You\’ll be fault finding technical issues guiding technicians through complex diagnostics to a fast resolution. You will need to have a strong electronics background with some mechanical understanding as well. You must have good customer service skills to be a success in this role as you will be speaking to customers over various avenues such as telephone, video call, live chat and email. You\’ll be working within a small but skilled team made up of three customer support technicians, a field service technician and the customer support manager who you will report into. Some on-call work will be required but you will be paid for this work in addition to your salary. If you are interested in hearing more, please apply and Jack will be in touch to discuss
Electrical Engineer - Technical Support employer: The Collective Network Limited
Contact Detail:
The Collective Network Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Electrical Engineer - Technical Support
✨Tip Number 1
Familiarise yourself with the specific types of fuel injection test equipment mentioned in the job description. Understanding how these systems work will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills, as this role requires effective communication with customers through various channels. Practising common scenarios can help you feel more prepared to handle technical queries confidently.
✨Tip Number 3
Network with current or former employees in similar roles, if possible. They can provide valuable insights into the company culture and expectations, which can be beneficial for tailoring your approach during the interview.
✨Tip Number 4
Prepare to discuss your experience with fault finding and diagnostics. Be ready to share specific examples of how you've resolved technical issues in the past, as this will showcase your problem-solving abilities and relevant expertise.
We think you need these skills to ace Electrical Engineer - Technical Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in electrical engineering, particularly any roles involving technical support or maintenance. Emphasise your customer service skills and any experience with fuel injection or hydrogen testing equipment.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the job description. Mention your background as a field or maintenance engineer and explain why you are interested in transitioning to a desk-based role. Highlight your problem-solving skills and ability to communicate complex technical issues clearly.
Showcase Technical Skills: In your application, be sure to detail your electronics background and any mechanical understanding you possess. Provide examples of how you've successfully diagnosed and resolved technical issues in the past, especially in a customer-facing environment.
Follow Up: After submitting your application through our website, consider sending a polite follow-up email a week later. Express your continued interest in the position and ask if there are any updates regarding your application status.
How to prepare for a job interview at The Collective Network Limited
✨Showcase Your Technical Knowledge
Be prepared to discuss your experience with petrol and diesel fuel injection systems, as well as any knowledge you have about hydrogen fuel testing equipment. Highlight specific projects or challenges you've faced in the past that demonstrate your technical expertise.
✨Demonstrate Customer Service Skills
Since this role involves significant customer interaction, be ready to share examples of how you've successfully handled customer queries or resolved issues in previous positions. Emphasise your communication skills and ability to guide customers through complex technical problems.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare to walk through how you would approach diagnosing a technical issue over the phone or via video call. This will showcase your analytical skills and your ability to think on your feet.
✨Research the Company Culture
Familiarise yourself with the company's values and work environment. Understanding their focus on teamwork and customer support will help you align your answers with what they are looking for in a candidate. It also shows your genuine interest in the role.
