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- Tasks: Own customer relationships and drive collaboration across teams in a dynamic environment.
- Company: Join a leading company with strong partnerships in the retail sector.
- Benefits: Competitive salary, career growth, and the chance to work with major retailers.
- Other info: Opportunity for advancement in a fast-paced, supportive workplace.
- Why this job: Make a real impact by enhancing customer experiences and driving product success.
- Qualifications: Experience in a technical customer-facing role, especially within Food/FMCG.
The predicted salary is between 60000 - 60000 £ per year.
The purpose of the role is to own the customer relationship from a technical standpoint, playing a key role both externally with customers and internally across teams. This company has a well-established partnership with the biggest retailers, providing a great opportunity to continue and build stronger relationships with them.
Responsibilities:
- Driving alignment, collaboration, and strong external relationships
- Manage critical paths to ensure key milestones are delivered on time
- Keep customer communication clear, consistent, and proactive
- Lead product launches and continuous improvement initiatives from start to finish
- Analyse operational and quality data to identify trends
- Act as the key link between site teams and customers
- Put structured processes in place to manage issues quickly and effectively
- Oversee product specifications and artwork, ensuring accuracy and timely delivery
- Work closely with site teams to ensure full understanding and delivery of customer requirements
What they need from you:
- Experience in a Technical Manager, Technical Account Manager or Customer-Facing Technical position within Food/FMCG
- Strong knowledge of major retailer codes of practice
- Effective communicator with customers and internal teams
- Deep knowledge of HACCP and Quality Management Systems
If you are currently working with major retailers in a Senior Technical position, this could be the next step for you. Please get in touch with Owen or apply to learn more about this great opportunity!
Technical Account Manager in Cambridge employer: The Collective Network Limited
Contact Detail:
The Collective Network Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager in Cambridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with major retailers. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its partnerships. Knowing their key clients and recent projects will help you stand out as someone who’s genuinely interested and ready to contribute.
✨Tip Number 3
Showcase your communication skills! During interviews, be clear and concise when discussing your experience. Use examples that highlight how you've built strong relationships with customers and teams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Technical Account Manager in Cambridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Technical Account Manager. Highlight your experience with major retailers and any relevant technical skills that align with the job description.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've built strong customer relationships and managed technical projects in the past.
Showcase Your Communication Skills: Since effective communication is key, make sure your application reflects your ability to convey complex information clearly. Use straightforward language and keep it professional yet approachable.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at The Collective Network Limited
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of HACCP and Quality Management Systems. Be ready to discuss how you've applied these in previous roles, especially in relation to major retailers. This will show that you’re not just familiar with the concepts but can also implement them effectively.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly and confidently. Think of examples where you’ve successfully managed customer relationships or resolved issues. This will demonstrate your ability to communicate effectively with both customers and internal teams.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing critical paths or leading product launches. Prepare some structured responses using the STAR method (Situation, Task, Action, Result) to illustrate your problem-solving skills and experience.
✨Research the Company and Its Partnerships
Familiarise yourself with the company’s partnerships with major retailers. Understanding their business model and how they maintain these relationships will help you align your answers with their goals. It shows genuine interest and that you’re proactive about your potential role.